Partner form confirmation
We’re sorry you are having issues. Don’t worry, we’re here to help. Our support team will be reaching out shortly to ensure a resolution for your company.
You can find your case details below.
Knowledge Base Articles
Duplicate Patch My PC Category Listed in Software Update Point Products Tab
Duplicate Patch My PC Category Listed in Software Update Point Products Tab Recently, we have seen an increase in customers having an issue where duplicate Patch My PC categories will appear in the software update point products tab. Topics covered in this article:...
How the CVE Import Wizard Works for Matching CVE IDs
The ability to bulk match Common Vulnerabilities and Exposures (CVEs) has been a popular request on our UserVoice. We’re excited to release our CVE Import Wizard feature that will allow you to bulk match a list of CVEs from...
Update CAB Files Deleted from WSUSContent when Using Shared SUSDB
Update CAB Files Deleted from WSUSContent when Using Shared SUSDB We've recently seen an increase in customer cases where published third-party software update (.CAB files) are automatically deleted from the WSUSContent folder. For this scenario, it occurs when...
Installation Fails with MSI Error Code 1603
Installation Fails with Error Code 1603 Installation error 1603 is one of the more common errors we see for application or update installations. This article will review installation error 1603 and explain how to get more details about why the installation failed....
How Publishing Alerts Work in Patch My PC’s Publisher
How Publishing Alerts Work in Patch My PC's Publisher An important factor of third-party patching is staying informed as new updates publish in real-time. Our alerts feature allows you to be notified via the following methods: Email Microsoft Teams webhook...
What Criteria Does Patch My PC Use to Prioritize New Applications and Features?
One of our most common questions is the criteria used when adding new products to our catalog or building new features. In this article, I want to review the process myself (Justin Chalfant, Founder) and our engineering team use when...
Cost Justification and Return on Investment (ROI)
Patch My PC Cost Justification and Return on Investment (ROI) A key part of every company is to reduce overall expenses and increase efficiencies where possible. This article will cover some of the benefits and cost justifications provided by Patch My PC's products...
The request was aborted: Could not create SSL/TLS secure channel.
The request was aborted: Could not create SSL/TLS secure channel. The error "The request was aborted: Could not create SSL/TLS secure channel." can happen during any download HTTP request. This error generally will correspond to firewalls, proxies or DNS...
When and How to Republish Patch My PC Third-Party Updates
When and How to Republish Patch My PC Third-Party Applications & Updates In this article, the topic of republishing updates in Patch My PC will be explained in detail. At a high level, we will discuss the following topics in this article: What is Republishing...
How to Remove Third-Party Updates from WSUS and SCCM
How to Remove Third-Party Updates from WSUS and SCCM To remove a third-party update from WSUS, you can either decline or delete the update completely. We will review how to delete or decline third-party updates in this article. Topics covered in this article: Option...
What Are Metadata-Only Updates and How to Download and Deploy Metadata-Only Updates?
What Are Metadata-Only Updates and How to Download and Deploy Metadata-Only Updates? (Blue Icons) In this article, we will cover the topic of metadata-only updates. This is a useful feature that is available in WSUS, and subsequently Configuration Manager. Topics...
a network-related or instance-specific error occurred while establishing a connection to sql server.
a network-related or instance-specific error occurred while establishing a connection to sql server. The error a network-related or instance-specific error occurred while establishing a connection to sql server has been an error we have been tracking via our proactive...
‘authority’ should be in uri format
'authority' should be in uri format The error 'authority' should be in uri format can occur when you configured an invalid authority URL. Topics covered in this article: Determine if You are Affected Resolve Error: authority' should be in Uri format Determine if You...
Introducing Proactive Customer Care
Introducing Proactive Customer Care Today, we're excited to announce our new proactive customer care program. Below we will cover what this actually means and why we think this program will benefit our customers. Topics covered in this article: What is Proactive...
How to Use Patch My PC in a Disconnected Environment without Internet
How to Use Patch My PC in a Disconnected Environment without Internet We often get asked if Patch My PC supports publishing third-party updates to WSUS/SCCM in a totally offline environment with no internet access. Offline environments are a supported scenario, and...