Patch My PC Cost Justification and Return on Investment (ROI)

A key part of every company is to reduce overall expenses and increase efficiencies where possible. This article will cover some of the benefits and cost justifications provided by Patch My PC’s products and services for third-party patching and application management products.

Topics covered in this article:

Primary Benefits of Using Patch My PC in Your Enterprise

At our core, we specialize in automating the creation of third-party software updates and applications within Microsoft Endpoint Manager. Our integration supports both Configuration Manager and Intune.

The primary benefits of our product are improved security by patching vulnerable third-party applications and time-savings for administrators.

Security Benefits by Patching Third-Party Applications

One of the most common ways computers are exploited is vulnerabilities in outdated third-party applications or libraries. For example, in the report, Top 10 Routinely Exploited Vulnerabilities from United States Computer Emergency Readiness Team (US-CERT). The section “Vulnerabilities Exploited in 2020” shows the top ten exploited vulnerabilities from 2020. Often, exploits are targeted against non-Microsoft products. In the 2020 list, the following third-party products were targeted.

  • Citrix VPN appliances (CVE-2019-19781)
  • Pulse Secure VPN servers (CVE-2019-11510)

In 2020, Patch My PC released a total of 2,915 third-party updates, which included 737 security updates that contained one or more CVE-IDs. On average, each Patch My PC customer publishes fixes for over 1,530 CVEs per-year.

Another great feature is real-time alerts via Microsoft Teams as new updates are published, allowing for quick response to important updates that contain critical security fixes.

Microsoft Teams Real Time Alerts for Third-Party Security Updates with CVEs

Time Savings Benefits when Using Patch My PC

Another major benefit of automating third-party update and application creation is time savings. By offloading the tedious task of packaging, testing, troubleshooting, and deploying applications in your environment, administrators will have more time to focus on other more important tasks.

In a recent Twitter survey, the average time it took to package an application in Configuration Manager or Intune manually was 4.5 hours.

On average 1,329 updates and applications published per-year for each Patch My PC customer. If packaged manually, the average time spent would be 5,980 hours or 249 days.

Top-Tier Customer Support and Account Management Experience

I truly believe we have the best support engineering team in our industry. When I started Patch My PC after leaving Microsoft as a Premier Field Engineer, I knew our company would only be successful if we built an engineering team that not only knows our product, but also know products we integrate into, such as WSUS, ConfigMgr, and Intune and have a deep level of customer empathy.

Our team is active in the system management community, and rather than taking my word for our customer experiences, please see what the community is saying about our services 🙏.

How does Patch My PC Justify the Starting Price for Smaller Companies?

Another common question we get from customers with lower device counts is why Patch My PC has a starting/minimum pricing associated with each of our software subscriptionsWe understand the starting price can seem pricey for lower device counts at first glance, but I want to cover why we did this in more detail. There is a starting price because regardless of device count (both small and large), there will be massive time-savings and security benefits from our product.

Starting Price – Time Savings Justification

On average (regardless of device count), each customer publishes 1,329 updates and applications per year. Based on a customer survey on Twitter, it takes, on average, about 4.5 hours to package, test, and deploy an application manually. The time savings for a large customer or a small customer would be similar at around 5,980 hours saved. The starting price of our top-level Enterprise Plus subscription is $2,499 per year. Based on time saved, the cost of Patch My PC’s starting price would be $0.42 per hour. The up-front time savings benefit would be applicable for a customer with 30 devices about the same as large enterprises. 

Starting Price – Security Benefits Justification

The average number of CVEs published per customer a year is also 1,553.

Starting Price – Free Support Justification

Regardless of your size, you will receive top-tier in-house support. We focus heavily on providing an excellent support experience for all customers, which does not require any premium support subscription upgrade. If you review our customer reviews, you will see great support experiences are a common trend. You can also review feedback on social media about experiences from our customers.

I hope this helps explain why there is a starting price. I think it makes the most sense to compare the starting price against time saved vs. a per-device cost compared to larger customers since it’s not a 1:1 comparison of cost per-device, but more time savings value for smaller environments.