Purchasing and Subscription Options

What's the Difference Between Our Publishing Service and SCCM 1806+ In-Console Publishing?

Most of our customers choose our publishing service over SCCM 1806+ in-console publishing since it offers better automation and helpful deployment options.

Here are a few essential items to consider in your decision:

SCCM 1806+ doesn't currently support full automation, because it only publishes updates using metadata-only. This video describes the manual full-content publishing step required when using SCCM publishing.
SCCM 1806+ only synchronizes the catalog automatically every 7 days. With the publishing service, you have total control over the catalog synchronization.
Our publishing service does offer some helpful options when performing updates such as running customer pre/post update scripts, skipping the update if the application is in use, deleting public desktop shortcuts, disable products self-update feature, creating standard installation logs, and republishing updates.

What's the Difference Between the Basic and Enterprise Catalog Subscription?

The Enterprise Catalog would support publishing our catalog automatically using our publishing service or the SCCM 1806+ third-party software update catalogs feature. Our publishing service does support extra customization options (see chart below) that wouldn’t be available when using the SCCM 1806+ in-console publishing feature.

The Basic Catalog subscription will only support publishing our catalog to WSUS from Microsoft SCUP. SCUP publishing doesn’t support automated publishing. You will need to manually import and publish third-party updates whenever there is a catalog update.

Are Multi-Year Subscriptions Offered?

Starting on December 1, 2018, we now offer a 1, 2, and 3-year subscription options for our Enterprise Catalog subscription.

We only offer a 1-year subscription level for the Basic Catalog subscription.

Reseller On-boarding, Quotes, Terms and Discounts?

How to Become a Reseller:

All you need to do is request a quote and purchase on behalf of your client (a contract is not required).

On the quote request form, choose "Yes, I'm purchasing for another customer" for "Are You A Reseller Purchasing For Another Company?"

You must enter the end user company name, contact name, and contact email. We require the end user contact details for subscription delivery and expiration notifications.

You will need to ensure you get your client's current computer count for the quote for the following question.

Terms:

We use Net 30 terms for any invoices unless otherwise agreed upon prior to receiving a purchase order.

Reseller Discounts:

We can provide a reseller discount between 3-5% depending on purchase amounts.

Due to our highly competitive base pricing, we can't offer a higher reseller discount.

Are Discounts Available for Education, Non-Profit, and Large Volume?

Education Discounts

We offer a standard 10% discount for education customers. Please let us know in the comments on the quote request form if you are in education.

Non-Profit

We offer a standard 10% discount for non-profit organizations. Please let us know in the comments on the quote request form if your organization is non-profit.

Volume Discounts

We can offer volume discounts for larger environments. Volume discounts generally start around the 5,000 devices.

Can I Exclude Devices I Won't Deploy Third-Party Updates to from My License Count?

Yes, we always try to keep things simple for our customers and avoid nickel and diming them! If you have a scenario, where you know you won't deploy third-party updates to specific devices, they can be excluded from your license count!

We ask that you try to calculate your active client count that will receive our third-party updates to the best of your ability. A few examples could be:

Excluding servers, if they will never be in a collection, where third-party updates are targetted.
Mission critical devices that you can't receive third-party updates.

Can I Use the Same Catalog Subscription in Multiple Environments?

You can use the same catalog subscription in multiple environments as long as the client count for all locations where factored into the initial purchase.

For example, you could use the same catalog subscription in Development, Quality Assurance, Production environments.

Can I Exceed the Purchased Client Count Within a Subscription Year?

We try to reduce friction for our customers wherever possible. We allow up to 25% client growth within a subscription year from the initially purchased device count. We determined 25% growth will cover normal device fluctuations within one year period.

If you are in a scenario where the growth has exceeded 25%, please use our contact form to determine if a true-up for the current subscription year would be required.

Does Patch My PC Have Any Competitor Comparison Details?

We don’t maintain competitor comparisons. From an engineering, support, and feature perspective, we think it’s a bad idea to compare and build features based on competitors. Our thoughts are time spent trying to analyze and develop features found in competitor products, would make us less innovative and may not translate to customer value. - Justin Chalfant, Founder

When we are building new features in our product, it’s always based directly on the feedback we are getting from our customers. For example, all of the custom options available for updates such as disabling self-updates, custom pre/post scripts, standard logging options, closing apps, and removing desktop shortcuts came from customer request!

With regards to our supported products, we are only adding new products based directly on what our customers and potential customers are requesting. Over 80% of the supported products in our catalog today were from customer request. If you see a product that a competitor offers that would provide you value, please just let us know and we will get it added!

We understand it may help from a decision perspective to know how one product stands out. We have a recorded live webinar showing the simplicity of our setup and deployment. If needed, we can set up a live demo with your team to answer any questions.

Of course, we think the best way to understand if our solution would fit your needs is to take it for a spin! You can download our free trial, no sign-up forms required! Install it, choose some products, set a sync schedule, and see how easy keeping third-party applications patched can be!

Installation, Setup, Trials, and Support

What are the Support Options, Hours and Cost?

Our standard support hours are from 6 AM - 10 PM (EST / UTC -5) Monday - Friday, it's included in your catalog subscription cost. If you have a critical issue outside of standard hours, you can call the number below and choose the option to be transferred to the on-call engineer 24/7.

There are a few ways you can contact support. Please choose the option that works best for you below.

Email Us: https://patchmypc.com/technical-support
Forum Post: https://patchmypc.com/forum
Live Chat: https://patchmypc.com/technical-support
Call Us: +1-866-343-3083

We're a small team, but it benefits our support quality. Our support engineers are also software engineers that write our code and have an in-depth knowledge of WSUS and SCCM software update components. You won't be transferred to multiple times to get the answers you need. - Justin Chalfant, Founder

Please don't take our word for it. Check out some of the feedback the community has about our support and product

Where Can I Find Documentation for Setting up the Third-Party Software Update Catalog?

Step-by-step guide for setting up the catalog using our publishing service - https://patchmypc.com/publishing-service-setup-documentation

Step-by-step guide for setting up the catalog using SCCM 1806+ in-console publishing - https://www.youtube.com/watch?v=rBdmWbf5Vgg

Step-by-step guide for setting up the catalog using Microsoft SCUP - https://patchmypc.com/scup-setup-documentation

Is There a Trial Catalog Available for Proof of Concept?

Yes, we have a trial catalog available for proof of concept Patch My PC Third-Party Catalog Trial.

Can I Use the Third-Party Software Update Catalog with Standalone WSUS without SCCM?

Yes, our publishing service has the capability in the advanced tab to make third-party software updates visible directly in the WSUS console so you can deploy third-party software updates without requiring Microsoft SCCM.

Is Mac OS Supported for Software Update Installation?

Our software updates are supported on Windows operating systems only. We make use of the existing SCCM and Windows update agents, so no extra client agents or scanning is required.

General Catalog

What is the Turnaround Time for Third-Party Software Updates to be Added to the Catalog?

Generally, we can detect, validate, and release new updates on the same day the vendor's release the update.

Updates released later in the afternoon (EST), are generally not published in our catalog until the following business day.

Can I Request A New Product Be Added to the Third-Party Software Update Catalog?

Absolutely! We are always love adding new products that would provide value to our customer base!

We have approved the majority of requested products. The criteria for approval is the product's installer/updater has the necessary detection logic, supports a silent installation, installs under SYSTEM context, and has a publicly available download URL for the update binary.

A list of products requested and approved products are available on our application request page. You can request a new application on our application request page.

Are Driver Updates for Dell, HP, and Lenovo Supported?

We have no plans to create updates for drivers for Dell, HP, or Lenovo because each of these vendors already provides a free catalog for their drivers.

For Dell and HP, you can subscribe and publish the catalog directly in the SCCM 1806+ console under the Third-Party Software Update Catalogs node.

For Lenovo, add their catalog URL https://download.lenovo.com/luc/v2/LenovoUpdatesCatalog2v2.cab as a custom catalog in the SCCM 1806+ console.

You can find more details about Lenovo's catalog on their forum post here.

We also have a step-by-step video guide covering how to use the in-console publishing feature in SCCM 1806+, or you can review the Microsoft Docs.

How Are Updates in the Catalog Tested for Installation Success?

We test update logic (Installable and Installed) against multiple operating system and architectures. We ensure all updates are detected and installed correctly in two separate test labs. Our labs contain the following OS platforms:

Windows XP (x86) - No longer tested as of 01/01/2018
Windows 7 SP1 (x86)
Windows 7 SP1 (x64)
Windows 8.1 (x86)
Windows 8.1 (x64)
Windows 10 (x86)
Windows 10 (x64)
Windows Server 2008 R2 (x64)
Windows Server 2012 R2 (x64)
Windows Server 2016 R2 (x64)

What Are Metadata-Only Updates and How to Download and Deploy Metadata-Only Updates?

When you subscribe to a custom third-party software update catalog using the SCCM 1806+ third-party software update catalogs feature, updates are published as metadata-only during the catalog synchronization until you manually choose to publish the update content.

You can determine if updates are metadata-only from the All Software Updates node if the updates are displayed with a blue icon.

Updates published as metadata-only can't be deployed until they a re-published with full-content. If you attempt to download a metadata-only update into a deployment package, you will receive the error "All software updates in this selection are expired or meta-data only, and cannot be downloaded."

In order to download and deploy third-party updates in a metadata-only state, you will need to right-click the update(s) and choose to "Publish Third-Party Software Update Content".

You can review the full-content publishing progress in the SMS_ISVUPDATES_SYNCAGENT.log. The log is located on the top-level software update point in the site system Logs folder.

Once the publishing of third-party update content is complete, you can sync your software update point for SCCM to pick up the change from metadata-only to full-content faster.

Once the software update point sync is complete, the third-party updates should show in a normal state with a green icon meaning they are available for software update deployment.

When using the third-party software updates catalogs feature directly in the SCCM 1806+ console, there is currently no way to automate the publishing of content for third-party updates.

The third-party update integration in the SCCM console feature is pretty new, and we are working with the Configuration Manager product group to make this feature more automated. We recommend voting on this user voice item Automatically Publish Full Content for Third Party Software Updates.

If you would like to avoid this manual step, you can use our publishing service for full automation and additional features as compared to the SCCM 1806+ third-party software update catalogs feature. Please see the comparison below.

What's the Difference our Publishing Service and SCCM 1806+ In-Console Publishing?

How do I Remove Published Updates from WSUS and SCCM?

If you ever need to remove published updates from WSUS and SCCM, this operation can be performed using our publishing service.

Determine what specific update(s) you want to expire/remove. In this example, we will remove the following 7-Zip updates.

Next, within the publishing service go to the "Advanced" tab then click the "Modify Published Updates" wizard.

Select the updates you would like to remove from WSUS/SCCM and click the "Decline Selected Updates".

Note: we don't recommend using the "Delete Selected Updates" option unless you are on a call with a support engineer and instructed to do so.

If you want to remove all "Patch My PC" updates or other third-party vendors, you can use the filter by vendor option and select all and decline.

After the updates are declined in the publishing service, you can manually sync your software update point in SCCM for the changes to occur immediately.

After the software update point sync is complete, you should see the declined updates show as expired in SCCM and will no longer be deployed.

Expired updates will automatically be purged from the SCCM database after 7 days.

Note: if you don't want any future updates to be published for a product, un-check the product in the publishing service, so any future updates aren't published.

Do I Need to Manually Download and Import the Catalog Each Time It's Updated?

The Basic Catalog subscription would only support manual importing and publishing updates within our catalog using Microsoft System Center Updates Publisher.

The Enterprise Catalog subscription would support total automation for importing and publishing updates within the catalog using our publishing service or the SCCM 1806+ third-party software update catalogs feature.

Security

How are Update Binaries in our Catalog Tested for Malware?

For a detailed process of our malware testing, please review https://patchmypc.com/deep-dive-into-security-validation-of-third-party-software-updates-in-microsoft-sccm

We upload all vendor installers (.EXE, .MSI, .MSP Files) to VirusTotal to ensure installers for third-party products are free of malware. VirusTotal scans each installer though over 70 different anti-virus engines.

All VirusTotal scans for update files in our catalog can be found here: https://patchmypc.com/scupcatalog/virustotalscans

The Patch My PC catalog has saved me so much time. I used to spend so much time packaging Java installations every time there was an update. I was pleased to learn that I could also keep Skype, Zoom, Audacity and other applications that we use up to date also. I spend a fraction of the time I used to have to spend on updates. It is the best spent money in my budget. If I was unable to get our subscription approved, I would pay for it out of my own pocket. Don't tell my boss.

Ponce Hatch

IT Dept, Chemical Heritage Foundation

My experience has been great from day one, I found it easy to import and publish the catalogs.
Colin Buckley

IT Dept, Toyota Canada

Patch My PC is awesome! It has made patching our systems a breeze. I no longer have to try to find updates for all my other systems, they all just come through in one package.
Lee Itson

IT Dept, School District of Random Lake

It has made it very easy to deploy 3rd party updates. Before we had to package each up individually and deploy them. Now we can deploy them as a Software Update, making our life much easier.
Michel Deschenes
Joseph Beeler

IT Dept, Dykema Gossett PLLC

The SCUP catalog made a big difference in getting our third party patching under control. Couldn't be happier.
Joe Cormane

IT Dept, Hudson Advisors L.P.

Very nice product and support is great when requesting a new application be added to the catalog. The catalog makes patching third party product a breeze.
David Bussler

IT Dept, Sheridan Community Hospital

Patch my PC makes it easy to publish the updates to SCCM and their Update Alert Email they send is an easy way to stay on top of the latest releases.
Ken Iverson

IT Dept, MSCTC Moorhead

Originally we were looking for Java & some adobe software updates, to save time on having to download/package/test/deploy each month. Paying for an update catalog to cover 10+ pieces of free software for us was much cheaper than the time it took each month for our staff to do the same.
Aaron Burns

IT Dept, Employment Security Dept

PatchMyPC has helped to keep our systems up to date and when our Cyber Security team asks us to deploy a patch for a known vulnerability it is usually already scheduled or can be manually deployed with your catalog and SCUP. Thank you for your awesome product and support!
Tony Trujillo

IT Dept, Colorado Springs Utilities

The PatchMyPC catalog covers 70-80% of the 3rd party software used on campus. We primarily use it for Adobe, Java, OpenSource software (VLC, etc.), but have found it useful for patching other heavily used software such as TeamViewer etc. that we didn't even think of beforehand.
Steve Crull

IT Dept, UNC Charlotte

Simple, straightforward, time saver!
Daniel Cratty

IT Dept, IndigoIT

It has made patching 3rd party apps easier.
Jamie Tyszko

IT Dept, Flatiron Construction

The catalog is easy to use, and covers most non Microsoft products used in the organization. Great value on the license costs as well. Excellent product.
Julian Jordan

IT Dept, Ensono Ltd

The PatchMyPC catalog covers 90% of our 3rd party app's, it takes only 5 minutes a week to publish the updates. This is absolutely the most cost effective solution for 3rd party updates.
Dries Verbruggen

IT Dept, VIGO NV

I have been using the catalog for a while now, and I must say that I’m impressed by the high quality of the updates and the richness of the catalog. My main concern is the top 10 updates and they can all be found in the catalog.
Kent Agerlund

SCCM MVP, Microsoft MVP

I used to wait for users to request updates or complain about update reminder pop-ups. Those days are over since I starting using PatchMyPC.
Michael Basso

IT Dept, Scarsdale Schools

We have a few third party apps, that Microsoft doesn't update. So it's helpful to implement Patch My PC into SCCM and deploy the updates.
James White

IT Dept, Georgia Department of Early Care and Learning

We have been using Patch My PC Software updates for several months now, and we're very pleased with the cost/benefit solution.
Bill

IT Dept, Memorial University

The SCUP catalog is great at its price point.

Keith

IT Dept, Pleasant View Retirement

We have used Patch My PC to update Adobe, 7.zip, Apple Software and many others and it is wonderful.
Qusai Alhaddad

IT Dept, Al Majdouie

The catalog is great, and you can't beat the price of it.
Kim Oppalfens

SCCM MVP, Microsoft MVP

The SCUP catalog made updates easy. Software updates are available short time after release
Sindre Westre

IT Dept, KVN

Overall this is an excellent product. I have had no issues integrating it into our SCCM updates environment and no issues deploying the updates. The patch roll-outs most critical to our environment are released in a timely fashion.
Jennifer

IT Dept, Penn State University

Excellent service. We started the subscription just for being able to control Java updates via SCCM/SCUP. For Java alone the small cost is worth it. The SCUP update is usually available with a half day of the original vendor update, which is great. Thanks!

Kevin Thorwesten

IT Dept, The North West Company

We have to keep our software up to date on our workstations so that all security vulnerabilities get remediated. I used to have to download the software, build the packages, and test them before I deployed them to our workstations. This can take quite a bit of time. Patch my PC gives me that time back!! Their SCUP catalog makes it super easy. Thank you!
Matt Harman

IT Dept, Centerstone

Pays for itself in 1 month. Thanks and keep up the great work!
Eric Nowicki

IT Dept, Akima, LLC

Patch My PCs catalog saved us tremendous amount of time to effectively patch our 3rd party software. We had a very tight delay for patching high severity vulnerabilities that came in from our Infosec team. We managed to bring our sev 5 down to almost zero with the help of Patch My PC's catalog.
Michel Deschenes

IT Dept, WB Games Montreal

Product has been great. We have had it in place for about a year and it patches our systems.
David Hubbard

IT Dept, Conejo Valley Unified School District

I am very satisfied with the catalog and the continuous updates provided. We are able to update PC's with the latest patch levels in a quick and timely manner.
Derek Best

IT Dept, Cameco Corporation

The Patch My PC catalogue has simplified patching many applications we use. I think it is great and for the money cannot be beat.
Joe

IT Dept, Miller Nash

I have been using the Patch My PC SCUP Catalog for a little over a year now and have been very impressed. The catalog provides updates for most common software titles and for a few others that we needed Patch My PC was willing to add them to their list. We have used other SCUP Catalogs but none have compared with this level of support, functionality, and price. Patch My PC is by far the best product we have found to help keep our third party software updated, and I highly recommend their product.
Jeff Williams

IT Dept, National Weather Service

Thanks to this catalog, we can update quickly without a hassle and follow security updates of third party applications.
Benoit Debure

IT Dept, Win S.A.

I find Patch My PC an extremely useful tool for use in SCUP and SCCM.
Daniel Zuvala

IT Dept, Keck Graduate Institute

No issues at all. Seamless integration makes it point-click-done.
Steven Anderson

IT Dept, IceMiller, LLP.

We are very pleased with the PatchMyPC catalog for use in keeping our 3rd party software updated. Since it integrates with SCCM, the team finds it easy to use and works well in our monthly patching process. We've been able to reduce our software packaging workload and increase software currency as a result of utilizing it.
Josh Toombs

IT Dept, Navient

Updates as easy as falling off a log
Markus E. Kugler

IT Dept, Innovabee GmbH

Very pleased with the service.
Gareth

IT Dept, The Barossa Council

Cost effective and robust.
Peter Turnbull

IT Dept, BAI Communications

This product is the best I've used regarding application updates. The price and the usability has no competitor.
Christophe

IT Dept, SLR-Corp

This catalog is a big time saver regarding the amount of available application updates. Our employees are more flexible because we can allow to install software that will be patched regularly.
Marc

IT Dept, Anandic Medical Systems

Great value.
Quinten

IT Dept, Greater Boston Legal Services

I haven't been using it long, I'm mostly testing updates but everything looks good as I have been rolling it out. Great work!
Craig

IT Dept, University of Central Florida

Currently we are satisfied with your catalog. Everything runs perfect. Keep it up!
Reichl

IT Dept, Airbus DS

I've been using the SCUP update catalog for several years now. I've convinced the last two companies I've worked for to adopt the use of this product and it has saved them time and money as a direct result.
Terry South

IT Dept, Eagle Ottawa

The Patch My PC SCUP catalog has been a huge time saver and has made it extremely easy to roll out patches to third party apps through SCCM. I would recommend the Patch My PC SCUP catalog to any client where I need to patch third party apps.
Chris

IT Dept, Radnor Township School District

The catalog is very robust and I believe it meets the needs of most third party application update needs. I would recommend this to others.
Daniel

IT Dept, Keck Graduate Institute

Prior to using Patch My PC's catalog, I used to spend hours porting updates into our environment taking time away from my other administrative tasks. Now I no longer have to keep on the lookout for new updates and scramble to add it to WSUS. The value is quickly realized in my work hours making this subscription easily pay for itself.
John Dietz

IT Dept, San Patricio Municipal Water District

After manually managing Firefox and Java updates with SCUP, the PatchMyPC.net SCUP catalog has saved me tons of time and headaches!
Jamie Perkins

IT Dept., Mouser Electronics

Before we signed up we requested a couple of apps be added, two or three days later, before we even signed up, the updates were in the catalog. Having a vendor who actively responds to requests is like finding a winning lottery ticket, it just doesn't happen often. We have been a customer for many years and see no reason to make any change.
Joshua Barnette

IT Dept, Spartanburg Regional Healthcare System

Super helpful to patch all non-Microsoft 3rd party applications.
Stephane Faubert

IT Dept, Ivanhoe Cambridge

Inexpensive, easy to use, saves a lot of work
Korbinian Otto

IT Dept, SCALTEL AG

The Patch My PC SCUP catalogue has allowed us to take control of Java and Adobe patches, which were previously the biggest problem outside of our SCCM environment. It is worth the money for that feature alone.
Chris Atkins

IT Dept, Hamon & Cie International

Used PatchMyPC for WSUS Package Publisher. Works great with WPP too!!!
Michael Treichler

IT Dept, Universal Health Services. Inc

Very easy to use, regular updates and good support.
Christian Ljubicic

IT Dept, Infobip

Streamlines the updating process, makes it much more manageable!
Gail Weed

IT Dept, Conejo Valley Unified School District

Patch-My-PC has allowed SCCM engineers better access to 3rd-Party updates without the need for constant online investigation. One-stop shopping for patch needs
Kevin Chetty

IT Dept, Alexander Forbes

Patch My PC delivers updates very fast and it is very easy to see in the SCCM, which Workstations needs updates. The 3rd Party patching is really great with the Patch My PC solution.
Helmut Kyncl

IT Dept, FMA

We are very satisfied with the product and the service we receive. We have had suggestions to add to the catalog and within a few days they were available. Good and solid product. We would highly recommend "Patch My PC" for SCCM/WSUS integration.
Ulrich Bernskov

IT Dept, RMIG

Very good
Sven Schneider

IT Dept, ZWILLING J.A. Henckels AG

The ideal solution to push the updates of main software utilities (java, Chrome, Firefox, Notepad ++ ...) through SCCM and WSUS.
Michel Portal

IT Dept, Lycée Claudel

Not having to manually create update scripts for all of the small utilities and constantly keep looking to see if there are updates for all of these products has made life so much simpler and far less time-consuming.
Randy Nerbas

IT Dept, FortisAlberta Inc.

We have been using Patch My PC on our helpdesk to bring machines up to date after imaging. When we heard that a Patch My PC SCUP catalog was available. We decided to pursue this immediately and have not been disappointed. Updates are timely and save a great deal of time packaging 3rd party custom apps. It is like having a SCUP expert on your team.
Joseph

IT Dept, Cranbrook

Using your product has helped us maintain our clients with the latest 3rd party applications, in particular iTunes, Firefox and Chrome. It has really made our patching process easier, faster and more accurate since we moved to Patch My PC.
Ivan

IT Dept, Blackmores

My company was purchased two years ago and every week I need to run a tool to collect network vulnerabilities and we receive an grade for our network. After we implement Patch My PC catalog we reduce vulnerabilities in 80% and we have the most security network comparing with other group's company
Alecsander

IT Dept, Harris Brastak

The catalog is pretty straight forward. The migration patches for Java and Chrome make things really easy also. Overall a great product.
Chris Epting