Technical Support: Open a Support Case

Patch My PC SCUP Catalog Support IncludedNeed technical support? We are always here to help! Please fill out the form below. Generally, we reply to email requests within a few hours or sooner.

We also recommend doing a quick search with your error details on our support forum first.

Knowledge Base Articles for Frequent Issues and FAQs

Patch My PC FAQsWe have a list of some of the most common FAQs and KB articles that cover common scenarios.

If you don’t see your question below, please open a technical support case using the email form below:

Open a Support Case to Receive Help:

    We see automatic deployment rule failures often. As a result, we created the following article Automatic Deployment Rule (ADR) Error 0X87D20417 or 0x80070194 to resolve most ADR failures. Please review the article above to see if that resolves your issue before opening a case.


    We see the preparing to download issue on ConfigMgr clients often. As a result, we created the following article Updates or Applications Stuck at Preparing to download or fail with error 0x87D00669 or 0x87D00607 to resolve this issue. Please review the article above to see if that resolves your issue before opening a case.


    We see the license activation errors often. As a result, we created the following article Troubleshooting License Activation Issues (Invalid License ID.) to resolve this issue. Please review the article above to see if that resolves your issue before opening a case.


    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see CreateDirectory failed Error when Publishing Third-Party Updates for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    Please attach the log files for troubleshooting update publishing when using the publishing service and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting application creation when using the publishing service and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting application creation when using the publishing service and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting update publishing when using the SCCM console and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the SCUP.log or UpdatesPublisher.log files for troubleshooting and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting deployment package downloads and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting automatic deployment rules and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting application installations with SCCM and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting application installations with Intune and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting update installations and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach the log files for troubleshooting client downloads and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    Please attach any relevant log files for troubleshooting and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.
    License activation errors are generally related to proxy or firewall configurations. Please review our article Troubleshooting License Activation Issues (Invalid License ID.). If this doesn't help, please attach the PatchMyPC.log file.

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    For our home updater, please use our support forum instead of this form.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Automatic Deployment Rule Error 0X87D20417 or 0x80070194 for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see The request was aborted: Could not create SSL/TLS secure channel. for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third-Party Updates Fail to Install with Error 0x800b0109 in SCCM for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Job error (0x87d00692) received for assignment ({ID}) action for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see CreateDirectory failed Error when Publishing Third-Party Updates for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third-Party Updates Fail with Error 0x80246002 in ConfigMgr (SCCM) for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Installation Fails with Error Code 1603 for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Failed to download content id . Error: Access is Denied. for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.
    We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third-Party Updates Fail to Install with Error 0x800b0101 in SCCM for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.