PATCH MY PC FAQ’s
Frequently Asked Questions
Explore our FAQs for quick answers on solutions, setup, security, and more.
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1. Book a free demo to see the product and ask an engineer questions about your environment.
2. Request a free, full-access 30-day trial.
3. Follow the documentation for your deployment, or book a free setup call. Your setup path depends on whether you use Patch My PC Cloud or Publisher.
4. If you want to evaluate Advanced Insights for ConfigMgr, follow its installation guide as part of your evaluation.
5. Compare plans and request a quote. When you are ready to purchase, follow the instructions provided with your quote.
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- Book a free demo
- Start a free 30-day trial
- Book a free setup call
- View product documentation
- Explore Advanced Insights
- Install Advanced Insights
- Compare plans and pricing
Additional search keywords: getting started, onboarding, evaluation, proof of concept, POC, demo, free trial, 30 day trial, installation, Cloud, Publisher, Advanced Insights
You can search our supported products list to check whether an application is included in our catalog.
Review the specific application entry and any notes about supported platforms, installer types, or deployment limitations. Support can vary between application versions and variants.
If an application is missing, you can submit a request through our ideas portal. For applications you package yourself, our Custom Apps feature may provide another option.
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- Browse supported applications
- Request an application or vote on an existing request
- Explore Custom Apps
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Yes. You can book a free live demo with a Patch My PC engineer or watch short recorded demos at your own pace.
A live demo lets you see the product in action, ask questions, and discuss how Patch My PC fits your environment. When booking, select your platform and share any specific questions you would like us to cover.
Prefer a quick overview first? Our recorded demos show how Patch My PC simplifies third-party application management and patching, so you can explore before scheduling a conversation.
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Additional search keywords: demonstration, walkthrough, on-demand videos, product tour, preview, presales, evaluation
The best option depends on your management platform and the features you need.
- Patch My PC Cloud provides a web-based portal for managing application deployments and updates through Microsoft Intune, including supported Windows and macOS applications.
- Patch My PC Publisher runs in your environment and supports application and update publishing for Configuration Manager, Intune, and standalone WSUS.
Cloud and Publisher can also work together. Connecting Publisher to Cloud enables features such as Custom Apps and application migration.
The two options do not have identical capabilities. Review our feature comparison or book a demo so we can help you choose the right setup.
Learn more
- Explore Patch My PC Cloud
- Explore Patch My PC Publisher
- Compare Cloud and Publisher features
- Book a free demo
Additional search keywords: SaaS, on-premises, hosting, architecture, product selection, cloud-only, hybrid environment
Technical support is included with your subscription at no additional cost. Our engineers help with installation, configuration, product questions, troubleshooting, and environment reviews.
For technical issues, we recommend opening a support case through our Support Center or the support icon in the Patch My PC Cloud portal. Include logs, screenshots, and a description of the issue so we can start investigating with the right information.
Live chat is useful for quick questions. If a screen-sharing session would help, your assigned engineer will arrange one after reviewing your case. Phone messages also create a support case for an engineer to follow up.
Our global team provides follow-the-sun coverage during the business week, with an initial response goal of four hours. This is an internal target, not a formal SLA.
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Additional search keywords: help desk, ticket, callback, voicemail, support hours, response time, service level agreement, remote assistance
No. Patch My PC works with your existing management platform to automate third-party application packaging, deployment, and updates.
You continue using Microsoft Intune or Configuration Manager to manage devices and deliver applications and updates. Patch My PC helps reduce the manual work involved in preparing and maintaining those applications.
For environments using standalone WSUS, Publisher can also publish third-party updates without Configuration Manager.
The setup you need depends on your management platform and the Patch My PC features you want to use.
Learn more
- Explore Patch My PC Cloud
- Explore Patch My PC Publisher
- Learn about standalone WSUS
- Book a free demo
Additional search keywords: prerequisites, SCCM, MECM, endpoint management, Microsoft licensing, existing infrastructure, replacement
Enterprise Plus automates third-party application deployment and updates for Windows and macOS, with support for Microsoft Intune, Configuration Manager, and WSUS where applicable.
Enterprise Premium includes everything in Plus, along with advanced reporting and analytics, vulnerability insights, ConfigMgr-to-Intune application migration, and commercial support for PSAppDeployToolkit.
Compare the plans on our pricing page to see which features are available for your platform.
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Our benefits and ROI resource explains how automating application packaging, testing, and updates can reduce manual work.
Use it to build a business case based on your own application workload and time spent maintaining updates. Your savings will depend on your environment and processes.
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You can download datasheets from our Conference Hub, including information for IT teams and managed service providers, plus Advanced Insights and security resources.
For current subscription pricing and plan details, use our pricing page.
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Our starting price supports the hands-on service included with every subscription, including technical support from our engineers, setup assistance, and environment reviews.
Annual subscriptions start at $3,500 for Enterprise Plus and $5,000 for Enterprise Premium. Each starting price covers up to 1,000 devices and applies even if you manage fewer devices.
Support, setup assistance, and environment review and Q&A sessions are included at no additional cost. We also offer a free technical demo to help you evaluate the product.
For smaller environments, purchasing through a managed service provider may be a more cost-effective option. Review our guidance for smaller organizations and compare the available plans.
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Count the devices you plan to manage with Patch My PC. Include devices that will receive third-party applications or updates through our service, and provide that total when requesting a quote.
To estimate your count:
- ConfigMgr: Start with the All Desktop and Server Clients collection if you plan to manage all those devices.
- Intune: Start with the enrolled devices you plan to manage.
- macOS: Include Macs you plan to manage. Our macOS feature page explains how additional Mac devices are accounted for at renewal.
You can exclude devices that will not receive applications or updates through Patch My PC, such as servers or departments outside your deployment scope.
We rely on you to report your device count accurately. Contact us if you need help calculating it across platforms or environments. For virtual desktops, see our separate VDI licensing FAQ.
Learn more
- Compare plans and pricing: https://patchmypc.com/pricing/
- Explore macOS support and licensing: https://patchmypc.com/feature/macos/
- Contact our team: https://patchmypc.com/contact-us/
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We do offer discounts for educational institutions and nonprofit organizations. Include your organization’s status when requesting a quote.
Volume discounts may be available for larger purchases, and a multi-year term may affect your quote. Tell us your device count and preferred subscription length so we can confirm the available pricing.
Ask us to confirm which discounts apply together to your purchase.
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For online purchases, we accept ACH bank transfers and American Express, Discover, Mastercard, and Visa.
For purchases using a purchase order, we accept checks, wire transfers, ACH transfers, and the same credit cards.
Our standard invoice terms are Net 30, meaning payment is due within 30 days. Any different terms must be agreed before we receive your purchase order. Contact us if you need help completing a purchase.
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Subscriptions do not renew automatically. We start emailing the primary contacts on your subscription 90 days before expiration, with instructions for requesting a renewal quote.
We send reminders 90, 75, 60, 45, 30, 15, 5, and 1 day before expiration, followed by an expiration notice 1 day after your subscription expires.
Contact us if you need help renewing, checking your renewal contacts, or adding another team member to the notifications.
Learn more
- Contact our team: https://patchmypc.com/contact-us/
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Yes. Subscriptions are available for one, two, or three years. Tell us your preferred term when requesting a quote.
Your quote will confirm the price, payment schedule, and any applicable discount.
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Your subscription allows up to 10% growth above the device count you originally purchased during the subscription term. For example, a subscription for 2,000 devices allows growth to 2,200 devices.
If you need to exceed that amount, contact us so we can determine whether a license adjustment and additional payment are needed for the current term. See Section 2.2 of our Terms of Service for the license increase exception.
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Yes. You can upgrade to a higher subscription plan during your current term. The upgrade cost is prorated based on the time remaining.
Downgrading during the current term does not qualify for a refund of the plan difference. Contact us to discuss an upgrade or your options for the next renewal.
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Yes. One subscription can cover multiple environments within the same organization, provided the purchased device count covers the devices you will manage across them.
Examples include development, testing, and production environments; separate server and workstation environments; multiple tenants or domains; and eligible subsidiaries under the same parent company. Our Terms of Service describe coverage for wholly or majority-owned affiliates.
Separate customer organizations need separate subscriptions under the standard licensing model. If you manage multiple customers, review our MSP options with the team.
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Request a quote and indicate that you are purchasing for another customer. Provide the customer’s company name, primary contact name and email address, and device count.
You do not need a separate reseller contract to make this type of purchase. Reseller discounts vary with the purchase price and will be reflected in your quote.
Our standard invoice terms are Net 30 unless different terms are agreed before we receive the purchase order. Visit our partner page for reseller and distribution information.
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Yes. We offer MSP licensing for providers managing applications and updates for their customers.
Visit our MSP page to learn about the available options and submit an inquiry. Our team can help you choose the right approach for the customer environments you manage.
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Additional search keywords: MSP, managed service provider, IT service provider, managed services, multiple customers, MSP license, service provider pricing
The reseller must provide the customer’s company name and primary contact details when requesting a quote.
After the order is processed, we send the subscription license details to the reseller to forward to the customer. The license is assigned to the customer, while the reseller is the billing contact.
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We require at least one direct contact at the customer’s organization before sending license details to the reseller.
This lets us send the customer important service notices, relevant error notifications, expiration reminders, and onboarding information. Customer contacts receive expiration notices alongside the reseller, but are excluded from billing emails.
Contact us if the customer’s contact details need to change.
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If you are purchasing for resale or claiming a U.S. sales tax exemption, provide the applicable resale or exemption documentation for your organization and state.
Without the required documentation, applicable sales tax will be charged. Contact us to confirm which documents are needed for your purchase.
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Yes. We offer free setup sessions with an engineer to help you install and configure Patch My PC.
Book a setup call for hands-on assistance, or use our product documentation if you prefer to work through the steps yourself.
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We make use of the existing Configuration Manager and Windows update agents, as well as Win32 packages in Intune, so no extra client agents or scanning is required.
Patch My PC supports third-party application management for Windows and macOS, including supported Windows ARM applications. macOS application deployment and updates are available through Patch My PC Cloud and Microsoft Intune.
Linux, Unix, Android, and iOS are not supported by this third-party application management offering.
Check our supported products list and platform pages for application coverage. You can also vote on the Android support request in our ideas portal.
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Additional search keywords: operating systems, Windows, Windows ARM, ARM64, macOS, Mac, Apple Silicon, Linux, Unix, Android, iOS, mobile devices
First, check the supported products list to see whether the application is already available. If it is not, search our ideas portal and vote on an existing request or submit a new one.
Our prioritization guide explains how we evaluate application and feature requests. Submitting a request does not guarantee that the application will be added.
Learn more
- Browse supported applications
- Browse ideas and submit feedback
- See how we prioritize application requests
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Logs help identify what happened during publishing, deployment, or installation. Follow our log collection guide to find the files relevant to your ConfigMgr or Intune issue.
When opening a support case, describe the problem and attach the relevant logs using the form. If you are unsure which logs are needed, our support team can help.
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Our public roadmap shows features in development. Use our ideas and feedback portal to suggest an improvement, request an application, or vote on an existing idea.
Check for an existing request before creating a new one so feedback stays together.
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Yes. Supported user-based applications can be deployed through ConfigMgr Applications and Intune Apps and Updates.
WSUS and ConfigMgr software updates run through the Windows Update Agent in the system context, so they cannot patch applications in a user’s context.
Look for “User” in the application name on our supported products list to identify the user-based version.
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Yes. Patch My PC Publisher supports standalone WSUS, so you can publish and deploy third-party updates without Configuration Manager.
Enable the option to make updates appear in the WSUS console, following our standalone WSUS guide. Updates published before you enable the option require an additional step to make them visible.
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Before release, we validate update detection and installation behavior across multiple operating systems and architectures. This includes checking whether an update applies to a device and whether it is detected as installed after deployment.
Our testing and an application vendor’s supported operating systems are separate considerations. Contact Support if you need to confirm coverage for a specific application, operating system, or architecture.
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Yes, for the documented WSUS and ConfigMgr update-publishing workflow. Publish updates through an internet-connected WSUS server, then transfer the update metadata and content to the disconnected environment.
The process requires export and import steps; an offline server cannot download new updates directly. Follow our disconnected-environment guide for the setup and transfer requirements.
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The Patch My PC Trust Center is the central resource for reviewing our security, privacy, and compliance practices. Use it to support your vendor assessment or find answers to security and data-handling questions.
- Certifications and compliance: Our ISO 27001:2022 certificate, SOC 2 Type II report, and information about GDPR and the EU-US Data Privacy Framework.
- Security documentation: Penetration test reports, our incident response plan, and business continuity and disaster recovery documentation.
- Data and privacy: Product data-flow diagrams, our data collection matrix, and subprocessor information explaining how providers support our services and what data they process.
- Questionnaires and accessibility: Completed CAIQ, SIGLITE, and HECVAT questionnaires, plus our VPAT accessibility documentation.
- Security controls and updates: Information about infrastructure and product security, encryption, data retention, and changes to our compliance resources and subprocessors.
Some documents require access approval. Follow the instructions in the Trust Center to request access. For security questions or to report a potential security issue, contact [email protected].
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Additional search keywords: vendor due diligence, security review, ISO certificate, SOC2, SOC 2 Type 2, audit report, DPA, third-party risk, supplier assessment, pen testing
Patch My PC products collect telemetry to help improve our products and services. The data collected depends on the product.
Review the telemetry documentation for Publisher, Patch My PC Cloud, or Advanced Insights to understand the specific data collected by the product you use. Our Privacy Policy provides additional information about how we handle personal information.
Learn more
- Review Publisher telemetry
- Review Patch My PC Cloud telemetry
- Review Advanced Insights telemetry
- Read our Privacy Policy
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Our catalog security process includes obtaining installers from official vendor sources, recording file hashes, and using VirusTotal to check eligible installers with multiple antivirus engines.
The published security validation guide also explains catalog signing and hash verification during publishing. These checks help identify suspicious files and confirm that downloaded content matches the validated content.
Read the guide for the workflow and scanning limitations. Malware scanning reduces risk but cannot guarantee that every threat will be detected.
For a closer look at this process, watch the Security Deep Dive Catalog Explanation video in our Trust Center. It explains the checks used to validate the integrity of updates in our catalog. You can also review our product data-flow diagrams to understand how update content moves through your environment.
Learn more
- Read our security validation guide
- Visit our Trust Center for the security deep-dive video and data-flow diagrams
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Our goal is to release updates on the same day as the vendor, after they pass our security and installation validation checks.
Catalog releases generally occur between 1:00 p.m. and 5:00 p.m. Eastern Time. A high-risk security update released later in the day may result in an additional catalog release. Lower-priority, non-security updates released late in the day are generally included the following business day.
Check our catalog release history for published updates. Same-day release is a goal, not a guarantee for every update.
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Our Terms of Service explain the terms for using Patch My PC software and services. Our Privacy Policy explains how we handle personal information.
Review the current documents using the links below. Contact us if you have a question about the terms that apply to your organization.
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