Knowledge Base Articles
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Troubleshooting Incorrect Notifications in the Company Portal App
Sometimes, notifications within the Company Portal app don’t accurately reflect the app states as reported in Intune. This article explores why and how to remediate the issue.
Integrating Patch My PC Products with GCC High Intune Tenants
This KB outlines which Patch My PC products are suitable for our GCC High customers.
Custom Apps for MSPs using Patch My PC Publisher
In this article we outline how Managed Service Providers can create and manage custom app packages effortlessly using Patch My PC Publisher.
Patch My PC Publisher Intune API Reference
This knowledge base article provides an in-depth look at the various features of Patch My PC and their interactions with external APIs, including Microsoft Graph API and Patch My PC’s own API. The article details specific actions taken by each feature, associated endpoints, and required permissions.
Prevent a required Intune app from installing if any version of the app is already installed
In this article we show you how you can prevent a required Intune app from installing if any version of the app is already installed. This is useful for customers who want to target an Intune app as required, perhaps so it installs during Autopilot, but they then want the respective Patch My PC update to take over bringing the application up to date.
How to record browser network activity as a .HAR file
Recording browser network activity as a .HAR file is a quick and effective way to help troubleshoot web issues. This file logs all network requests made between your browser and the website, capturing critical information like load times, errors, and API responses. In this article, we’ll show you step-by-step how to generate a .HAR file so you can share it with support.
Associating a missing cab file to an Update
In this article we look at an issue where update content is missing from the WSUSContent folder, highlighted by errors in RuleEngine.log and PatchDownloader.log. We then outline how to associate a missing cab file to an Update.
ConfigApi is not responding. An unhandled exception occurred
In this article we troubleshoot why you might receive the following error when launching the Patch My PC Publisher UI. “ConfigApi is not responding. An unhandled exception occurred”.
WSUS Deprecation: What It Means for Patch My PC Customers
In this KB article we outline what the deprecation of WSUS means to Patch My PC customers.
Software Update Point Sync Failure – Request for Principal Permission failed (0x80131500 / 0x8013150A)
In this article we review the error “Request for Principal Permission failed (0x80131500 or 0x8013150A)” and how to resolve it.
Migrate Third-Party Application Management and Patching from ConfigMgr/SCCM to Intune
This article provides a detailed step-by-step guide on how to make the transition seamless for moving the update workload to Intune to begin leveraging Intune Apps and Updates from Patch My PC
What is Patch My PC ScriptRunner?
In this article we will explore what the Patch My PC ScriptRunner is and how it enables IT administrators to automate and customize the installation of third-party applications and software updates.
The user cancelled the app installation (0x80070642)
In this article we look at the error “The user cancelled the app installation” error 0x80070642
Custom Sync Schedule
Custom Sync Schedule for Patch My PC Publisher There might be a scenario where you would like the publisher to sync at a frequency that is not available in the Sync Schedule tab. For example, every two weeks on Friday. This article will go over the current Publisher...
Migrating from SCUP to Patch My PC Publisher
Migrating from SCUP to Patch My PC Publisher In a Microsoft Configuration Manager environment, our customers have traditionally used one of three primary methods to accomplish third-party patching:- System Center Updates Publisher (SCUP) In-console publishing within...