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Technical Support

Need technical support? We are always here to help! Please fill out the form on this page. Generally, we reply to email requests within a few hours or sooner.

We also recommend doing a quick search with your error details on our support forum first.

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To book a demo call, please use an email address with a valid business domain, as we are unable to process requests made with public domain email addresses (like Gmail, Yahoo, etc.). This ensures we can provide a tailored and professional experience directly relevant to your business needs.

Support for which product? *

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How many devices are failing to install the update or application? *

For our home updater, please use our support forum instead of this form."

We see automatic deployment rule failures often. As a result, we created the following article Automatic Deployment Rule (ADR) Error 0X87D20417 or 0x80070194 to resolve most ADR failures. Please review the article above to see if that resolves your issue before opening a case.

We see the preparing to download issue on ConfigMgr clients often. As a result, we created the following article Updates or Applications Stuck at Preparing to download or fail with error 0x87D00669 or 0x87D00607 to resolve this issue. Please review the article above to see if that resolves your issue before opening a case.

We come across this issue often for updates not appearing in the ConfigMgr console. As a result, we created the following article Troubleshooting Why Third-Party Updates Don’t Show in SCCM to resolve this issue. Please review the article above to see if that resolves your issue before opening a case.

We see WSUS Signing Certificate questions often. As a result, we created the following articles What is the WSUS Signing Certificate and How to Create It and How to Deploy the WSUS Signing Certificate for Third-Party Software Updates to answer most questions about the WSUS Signing Certficate. Please review the article above to see if that resolves your issue before opening a case.

Please attach the log files for troubleshooting Advanced Insights installation failures and any helpful screenshots. By attaching relevant logs files and screenshots, it will reduce the time to resolution.

For Scappman, please visit the Scappman support page to submit a Support Case.

We see the license activation errors often. As a result, we created the following article Troubleshooting License Activation Issues (Invalid License ID.) to resolve this issue. Please review the article above to see if that resolves your issue before opening a case.

Error code or description *

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Automatic Deployment Rule Error 0X87D20417 or 0x80070194 for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see The request was aborted: Could not create SSL/TLS secure channel. for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third-Party Updates Fail to Install with Error 0x800b0109/0x8024b303 in SCCM for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Job error (0x87d00692) received for assignment ({ID}) action for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see CreateDirectory failed Error when Publishing Third-Party Updates for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third-Party Updates Fail with Error 0x80246002 in ConfigMgr (SCCM) for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Installation Fails with Error Code 1603 for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see System Error 1612 – The installation source for this product is not available. for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Failed to download content id . Error: Access is Denied. for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third-Party Updates Fail to Install with Error 0x800b0101 in SCCM for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Failed to sign package; error was: 2148081670 for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Failed to create temp file with GetTempFileName() at temp location . error 80 for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see The Simple Guide to WSUS Maintenance and Optimization in ConfigMgr for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

We've determined the error code you entered has a documented knowledge base article and is a known scenario. Please see Third Party Software Updates Maximum Runtime in ConfigMgr for the resolution. If you cannot solve the issue using the KB above, please continue by submitting this support case.

Case details *

Please use at least 100 characters in your description.

100 Character Minimum - Provide more details
Not sure what to write? Here are some suggested details to include in the description: Since when is this problem affecting you? Is it the first time it is affecting you? What is it preventing you to achieve? What have you tried to resolve the issue?

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Knowledge Base Articles for Frequent Issues and FAQs

We have a list of some of the most common FAQs and KB articles that cover common scenarios.

If you don’t see your question below, please open a technical support case using the email form below:

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Technical Support

Knowledge Base Articles for Frequent Issues and FAQs

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