We’re Extending Subscriptions for Customers as a Result of COVID-19
We wanted to share an update on some changes we are making to help ensure our customers don’t lose access to our services as a result of COVID-19.
We know there are a lot of challenges our customers are facing as a response to COVID-19. We are implementing the following changes to help ensure our customers will not lose access to our services due to renewal challenges during this time.
If the following criteria apply:
- You are an existing customer
- Your subscription expired between March 1, 2020 – May 30, 2020
Your subscription will still have full access to our services until May 31, 2020, even if you have not renewed your subscription due to challenges with accounts payable.
We will continue to monitor the situation and may extend the dates if needed.
If you have any questions, please feel free to contact us.
Note: If you renew your subscription during the grace period, your expiration date for your renewal will be based on the original expiration date. For example, if your subscription expired on March 31, 2020, and the renewal for one year was purchased on April 15, 2020, the new expiration date would be March 31, 2021.