Subscription Statuses for Overdue Invoices
In this article, we are going to review different subscription states when invoices are overdue.
At-Risk Subscription Status
If payment is overdue to 60 days, your subscription will be marked as at-risk. An at-risk subscription means you are at risk of being suspended due to a lack of payment.
When a subscription is at-risk, you will receive the following notifications within our publisher tool.
If you click the At-risk of suspension label, you will receive a message about why your subscription was marked as at-risk.
If Microsoft Teams or Email alerts are enabled within the Publisher, you will also receive the following warnings.
Microsoft Teams Notification
Email Notification
Note: An at-risk subscription will still function and allow the catalog to be processed and publish new third-party software updates or applications to Microsoft Intune or Configuration Manager.
Suspended Subscription Status
Generally, a subscription may be suspended when the payment of an invoice is over 90 days overdue. When a subscription is suspended, access to our catalog will be removed. You will be unable to publish any new third-party updates or applications to your Microsoft Intune or Configuration Manager environment.
When a subscription is suspended, you will receive the following notifications within our publisher tool.
If you click the Subscription suspended label, you will receive a message about why your subscription was suspended.
If Microsoft Teams alerts are enabled, you will see the following message:
If email alerts are enabled, you will see the following email:
Note: If your subscription has been suspended, you will no longer be able to use our services to publish new third-party software updates or applications.
Terms of Service Regarding Suspensions
For information about suspensions, please see Section 5: Fees, Payments, and Refunds of our Terms of Service