Deep Dive Log Troubleshooting with Patch My PC and Intune Webinar

US Webinar: Wed, September 25, 2024 | 9 – 10:30 AM MST

EU Webinar: Thurs, September 26, 2024 | 10 – 11:30 AM CET

Webinar Summary

Come watch how our Customer Engineers troubleshoot by showing you all the tips and tricks we know when evaluating customer log files. We will walk you through all the logs relevant for:

Patch My PC communicating with your tenant to create packages; we will evidence the publishing process by reviewing the log in real time, and show you what the common issues look like in our server-side log files.
Intune has its own audit log in the admin console, and it’s your key to finding what changed and when.
All the client logs; the Intune Management Extension service is renowned for having a difficult log file to read, so we’ll cover all the relevant client logs for Win32 package deployment and application inventory – we’ll walk through what “normal” looks like and call out the common issues we see and how we spot them!

The community is filled with brilliant IT professionals with an abundance of knowledge. If you have any tips or tricks you would like to share in this session, we would love for you to join in at the end!

Adam Cook

Patch My PC
Customer Engineer

Liviu Barbat

Patch My PC
Customer Engineer

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Since the day we implemented 3rd party app patching through Patch My PC, we have achieved a more controlled but mainly fast way to update our clients. Our previous packaging process always took at least 1-2 weeks before an updated version of an app was available for deployment.

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Adidas

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This is one of the most excellent support/product teams I worked with so far! I would say, you guys know very well your product when it comes to troubleshooting.

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Lead Technical Architect

American Express

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I was trialing Patch Connect Plus and having issues. PCP’s support was poor, outsourced, and they did not help me solve my issue. I switched to a Patch My PC trial and was experiencing the same issue. Justin reached out to Microsoft in less than an hour on my behalf and had a resolution.

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Harvard Business Publishing

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Harvard University

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Kremsmüller Industrieanlagenbau KG

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Our experience has been great! We used to use SCCM for Adobe and Java updates only, but now we are able to use it for all of our 3rd party software while still using SCCM. It has made our endpoints much more secure in an automatic way.