Collecting Log Files to Send to Support for ConfigMgr and Intune
To help us diagnose specific issues, you may need to send us log files from ConfigMgr or Intune.
This article reviews the logs files required to allow our support team to analyze and troubleshoot different scenarios. Please review the different scenarios below.
When sending the logs files, please attach the logs as a ZIP file using our technical support form.
Server-Side Logs
Software Updates - Failing to Publish Updates Using Patch My PC's Publisher
When using the Patch My PC Publisher to published third-party updates to WSUS, we will need the following log files from the SUP/WSUS server where the service is installed.
- %PatchMyPCInstallDirectory%\PatchMyPC.log
- %PatchMyPCInstallDirectory%\PatchMyPC*.lo_
- %PatchMyPCInstallDirectory%\Settings.xml
- %PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
- %PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv
- %SiteServerLogsFolder%\wsyncmgr*.log
- %SiteServerLogsFolder%\WCM*.log
The following log file may be needed upon request only due to large file size
- %ProgramFiles%\Update Services\LogFiles\SoftwareDistribution.log
Software Updates - Failing to Publish Updates Using ConfigMgr In-Console Publishing
When using the ConfigMgr in-console publishing, we will need the following log files from the SUP/WSUS server where the service is installed.
- %SiteSystemLogsFolder%\SMS_ISVUPDATES_SYNCAGENT*.log
- %SiteServerLogsFolder%\wsyncmgr*.log
- %SiteServerLogsFolder%\WCM*.log
The following log file may be needed upon request only due to large file size
- %ProgramFiles%\Update Services\LogFiles\SoftwareDistribution.log
ConfigMgr Applications - Failing to Create/Update ConfigMgr Applications Using Patch My PC's Publisher
When using the Patch My PC Publisher for ConfigMgr application creation, we will need the following log files to troubleshoot applications failing to create.
- %PatchMyPCInstallDirectory%\PatchMyPC.log
- %PatchMyPCInstallDirectory%\PatchMyPC*.lo_
- %PatchMyPCInstallDirectory%\Settings.xml
- %PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
- %PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv
- %SCCMInstallFolder%\Logs\SMSProv*.log
Intune Applications - Failing to Create/Update Applications Using Patch My PC's Publisher
When using the Patch My PC Publisher for Intune application creation, we will need the following log files to troubleshoot applications failing to create.
- %PatchMyPCInstallDirectory%\PatchMyPC.log
- %PatchMyPCInstallDirectory%\PatchMyPC*.lo_
- %PatchMyPCInstallDirectory%\Settings.xml
- %PatchMyPCInstallDirectory%\PatchMyPC-DownloadHistory.csv
- %PatchMyPCInstallDirectory%\PatchMyPC-PublishingHistory.csv
Client-Side Logs
Intune Applications/Updates Failing to Install on Client Devices
When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:
- %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
- This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
- %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
- %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
- %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
- %ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
- %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
- %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
- %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.
ConfigMgr Applications Failing to Install on Client Devices
When troubleshooting ConfigMgr application installation errors on a client, we will need multiple client logs. Please include the following logs:
- %WinDir%\CCM\Logs\AppDiscovery*.log
- %WinDir%\CCM\Logs\AppEnforce*.log
- %WinDir%\CCM\Logs\AppIntentEval*.log
- %WinDir%\CCM\Logs\CAS*.log
- %WinDir%\CCM\Logs\CIAgent.*log
- %WinDir%\CCM\Logs\DataTransferService*.log
- %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
- This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
- %WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
- This may be found in the %temp% of the user who clicked ‘Install’ in Software Center if it was an ‘Available’ deployment.
- %WinDir%\CCM\Logs\StateMessage.log
- %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
- %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Third-Party Software Updates Failing to Install on Client Devices
When troubleshooting update installation errors on a client, we will need the following client logs:
- %WinDir%\CCM\Logs\CAS*.log
- %WinDir%\CCM\Logs\DeltaDownload*.log
- %WinDir%\CCM\Logs\DataTransferService*.log
- %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
- This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
- %WinDir%\CCM\Logs\ScanAgent*.log
- %WinDir%\CCM\Logs\StateMessage.log
- %WinDir%\CCM\Logs\UpdatesDeployment*.log
- %WinDir%\CCM\Logs\UpdatesHandler*.log
- %WinDir%\CCM\Logs\UpdatesStore*.log
- %WinDir%\CCM\Logs\WUAHandler*.log
- %WinDir%\WindowsUpdate.log
- You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.
- %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
- %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Download Stuck at 0% / Waiting to install / Preparing to download
When troubleshooting update installation errors on a client, we will need the following client logs:
- %WinDir%\CCM\Logs\CAS*.log
- %WinDir%\CCM\Logs\CIAgent.*log
- %WinDir%\CCM\Logs\ClientLocation*.log
- %WinDir%\CCM\Logs\CMBITSManager*.log
- %WinDir%\CCM\Logs\ContentTransferManager*.log
- %WinDir%\CCM\Logs\DataTransferService*.log
- %WinDir%\CCM\Logs\StateMessage.log
- %WinDir%\CCM\Logs\LocationServices.log*.log
- %WinDir%\CCM\Logs\UpdatesDeployment*.log
- %WinDir%\CCM\Logs\UpdatesHandler*.log
- %WinDir%\CCM\Logs\UpdatesStore*.log
- %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
- This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
Configuration Manager Specific Logs
Automatic Deployment Rule Failing for Third-Party Updates
When troubleshooting automatic deployment rules failing for third-party updates, we will need the following server-side logs. In this example, we will assume the main SCCM installation directory is: C:\Program Files\Microsoft Configuration Manager
- C:\Program Files\Microsoft Configuration Manager\Logs\ruleengine*.log
- The PatchDownloader.log (Location may vary)
- C:\Program Files\SMS_CCM\Logs\PatchDownloader*.log (Most common location)
- C:\Program Files\Microsoft Configuration Manager\Logs\PatchDownloader*.log (Possible location)
- %WinDir%\CCM\Logs (Possible location)
- If unable to locate a current PatchDownloader.log, check HKLM\SOFTWARE\Microsoft\CCM\Logging\@Global:LogDirectory on the site server
Updates Failing to Download to Deployment Package using ConfigMgr Console
When troubleshooting updates failing to download into a deployment package from the ConfigMgr console, we will need the following log from the machine running the ConfigMgr console:
- %temp%\PatchDownloader*.log
- Note: if you are using an RDP session the patchdownloader.log may be in a numbered sub-folder in your users %temp% folder.
Patch My PC Publisher - How to Enable Debug Logging
Enabling Debug logging is often helpful for troubleshooting unique issues with publishing. Follow the steps below to enable Debug logging:
- Open the Publisher
- Click on the General tab
- In the dropdown under Logging Options select Debug
- Close the Publisher
- Open Services.msc and locate the PatchMyPCService
- Right-click and Restart the PatchMyPCService
- Debug Logging is now enabled
Advanced Insights Specific Logs
Advanced Insights Log Collector
In the installation directory, server-side, of Advanced Insights, is a standalone .exe which can collect all the necessary server-side log files useful for troubleshooting – bundled into a single .zip.
You can read more about AdvancedInsightsLogDiag.exe here:
Installation
When troubleshooting the installation for Advanced Insights, the installation creates a log file at:
- %temp%\AdvInsights.log
Services
The following log files can be found installed server-side where you have installed Advanced Insights:
- %ProgramData%\AdvancedInsights\Logs\API\*.log
- Application Windows Event Log
- Can be filtered on “.NET Runtime” source
Clients
The following log files can be found client-side:
- %WinDir%\CCM\Logs\PMPCInventory.log