We try to reduce friction for our customers wherever possible. We allow up to 10% client growth within a subscription term from the initially purchased device count. We determined 10% growth will cover normal device fluctuations within a subscription period.
If you are in a scenario where the growth has exceeded 10%, please use our contact form or email [email protected] to determine if a true-up for the current subscription period would be required.
Yes, we offer the following subscription lengths.
We offer a standard 15% discount for education customers. Please let us know in the comments on the quote request form if you are an educational institution.
We offer a standard 15% discount for non-profit organizations. Please let us know in the comments on the quote request form if your organization is non-profit.
For large purchases, volume discounts may be available based on the purchase price. Adding a multi-year subscription will generally allow you to receive a larger discount.
We require a device license for all persistent VDI virtual machines, in addition to a device license for the maximum of all concurrent running non-persistent virtual machines.
All subscription levels have a yearly minimum price, as shown below. Included in our minimum starting price is coverage of up to 1,000 devices.
We price our software subscription per-device cost very competitively, and we believe our minimum starting price is priced appropriately for the value and time savings. Please see How does Patch My PC Justify the Minimum Price for Smaller Companies? for a more detailed look.
We use net-30 terms for any invoices unless otherwise agreed upon prior to receiving a purchase order.
When purchasing on behalf of a client, resellers must provide the primary end-user’s contact information when requesting a quote.
After the order is processed, the catalog-subscription license details will be sent to the reseller, who can then forward them to the customer.
Yes, you can use the same catalog subscription in multiple locations or environments within the same organization as long as the client count for all sites is factored into the initial purchase.
For example, you could use the same catalog subscription in:
If you are a consultant managing multiple different customer environments, you need to purchase a separate subscription for each customer environment.
Yes, you can exclude devices. If you have a scenario where you know you won’t deploy third-party updates to certain devices, departments, divisions, etc. those endpoints can be excluded from your licensed device count.
We ask that you calculate your device count based on the devices that will receive third party updates to the best of your ability.
A few examples of excluding devices could be:
We offer reseller discounts adjusted based on the purchase price to help compensate for the time spent purchasing on behalf of your customer.
All you need to do is request a quote and purchase on behalf of your client (a contract is not required).
On the quote request form, choose “Yes, I’m purchasing for another customer” on the following question:
You will be required to enter the end user’s company name, primary contact name, and primary contact email. We need the end-user contact details for subscription delivery, expiration notifications, and significant service updates.
You will need to ensure you know the number of devices in your client’s environment for the quote for the following question.
We use Net 30 terms for any invoices unless otherwise agreed upon before receiving a purchase order.