What’s the Difference Between the Enterprise Patch, Enterprise Plus, and Enterprise Premium Subscriptions?

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Please see the pricing chart for a basic comparison of our subscriptions. If you want a detailed feature-by-feature comparison, please see the features-by-plan page.

If you have any questions not addressed in the pricing chart or on the features-by-plan page, please get in touch with us, and we will be happy to help.

What are the Support Options, Hours and Cost?

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Support is included in your catalog subscription cost. Please see the details below for support options and availability.

Support Options and Hours:

  • Email and Live Chat Support:
    • Monday – Friday | 2:00 AM – 9:00 PM (Eastern Time / UTC -5)
    • Monday – Friday | 12:00 AM – 7:00 PM (Mountain Time / UTC -7)
    • Monday – Friday | 6:00 AM – 1:00 AM (GMT Standard Time / GMT)
  • Phone Support Call Back (+1-800-250-2334, #2):
    • Monday – Friday | 3:00 AM – 9:00 PM (Eastern Time / UTC -5)
    • Monday – Friday | 1:00 AM – 7:00 PM (Mountain Time / UTC -7)
    • Monday – Friday | 7:00 AM – 1:00 AM (GMT Standard Time / GMT)

Options to Contact Support:

  • Email / Open Support Case: Open support case
    •  Great place to start since the support form will guide you through attaching relevant logs
  • Forum Post: Create a forum topic for support
  • Live Chat: Click live chat at the bottom right of this page
  • Support Screenshare: Scheduled via Email after opening a support case
  • Support Case Callback: +1-800-250-2334, #2

We’re a small team, but we think that will benefit your support experience. Our support engineers are dedicated to one specific product. You won’t be transferred multiple times to get the answers you need. Don’t take my word for it. You can search the word “support” on our customer reviews page to see what our customers are saying. – Justin Chalfant, Founder

Does Patch My PC have a Data Sheet / White Paper?

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Yes, you can download our data sheet (pdf) to learn more about our product features and pricing.

Getting Started with Patch My PC

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If you are looking into Patch My PC for the first time, we recommend performing the followings steps.

Step 1: Schedule a Live Demo

If you’re researching Patch My PC, we recommend scheduling a free live demo with an engineer from our team. Live demos are technical and will be a complete walkthrough of the installation and configuration of our product, and you can ask any questions during the session.

Step 2: Request a Free Trial

If you like what you saw in the live demo and you’re ready to take our product for a spin, you can request a free full-access 30-day trial.

Step 3: Install the Publisher

Once you have the trial license, you’re ready to start the installation of our Publisher to automate your third-party application management! You can schedule a free setup call with an engineer, or we have our step-by-step docs if you want to install it yourself.

Step 4: Install Advanced Insights

If you use ConfigMgr, you can download and install our Advanced Insights product by following our step-by-step documentation. The Advanced Insights dashboard empowers you with a myriad of tools to drill through so you can make use of the enriched ConfigMgr data.

Step 5: Request Pricing

You can request a quote if you think our product is a good fit. In addition, there are a variety of payments options for purchasing.

Step 6: Purchase Your Subscription

After receiving a quote, you can purchase using any of the following methods.

Step 7: Enjoy ROI

Lastly, don’t forget to enjoy the return on investment (ROI) you get when using our product!