Support is included in your catalog subscription cost. Please see the details below for support options and availability.
Support Options and Hours:
- Email and Live Chat Support:
- Monday – Friday | 2:00 AM – 9:00 PM (Eastern Time / UTC -5)
- Monday – Friday | 12:00 AM – 7:00 PM (Mountain Time / UTC -7)
- Monday – Friday | 6:00 AM – 1:00 AM (GMT Standard Time / GMT)
- Phone Support Call Back (+1-800-250-2334, #2):
- Monday – Friday | 3:00 AM – 9:00 PM (Eastern Time / UTC -5)
- Monday – Friday | 1:00 AM – 7:00 PM (Mountain Time / UTC -7)
- Monday – Friday | 7:00 AM – 1:00 AM (GMT Standard Time / GMT)
Options to Contact Support:
- Email / Open Support Case: Open support case
- Great place to start since the support form will guide you through attaching relevant logs
- Forum Post: Create a forum topic for support using Home Updater
- Live Chat: Click live chat at the bottom right of this page
- Support Screenshare: Scheduled via Email after opening a support case
- Support Case Callback: +1-800-250-2334, #2
We’re a small team, but we think that will benefit your support experience. Our support engineers are dedicated to one specific product. You won’t be transferred multiple times to get the answers you need. Don’t take my word for it. You can search the word “support” on our customer reviews page to see what our customers are saying. – Justin Chalfant, Founder