Patch My PC Custom Apps Public Support Statement

Patch My PC Custom Apps – Public Support Statement

Andrew Jimenez

Posted: Apr 17, 2024

Updated: Apr 15, 2026

Patch My PC Custom Apps is a feature that allows customers to upload their own applications to Patch My PC Cloud to be made available in both Patch My PC Cloud and Patch My PC Publisher.

Custom Apps Support

Our engineers will be able to help with the initial configuration of the Custom Apps feature, ensure the upload of Custom Apps are successful, and the app(s) appear for publishing in Patch My PC Cloud and Patch My Publisher.

Additionally, our support team will be able to help ensure:-

Application uploads are successful to the Custom Apps portal
Connections to the Patch My PC Publisher are healthy
Uploaded applications appear within the Patch My PC Publisher for publishing
Login and User invite anomalies with the Custom Apps portal are addressed
Other errors relating to Custom Apps that appear in PatchMyPC.log or the Custom Apps UI are resolved

Best Effort Support

Our support team will offer “best-effort” support for:-

Custom Apps that fail to install on devices
Custom Apps that fail to be detected on devices after installation

Not Supported

Our support team are unable to:-

Guarantee that every application can be packaged via the Custom Apps feature
Build custom apps for our customers
Write custom scripts to support the installation of Custom Apps

To submit a support case concerning Patch My PC Custom Apps, Open a Support Case, and choose “Custom Apps” as the product.

Master Packager integration

Master Packager Toolbox, part of the Master Packager suite of products, can be used to upload application packages directly into a Patch My PC Cloud company for use with Patch My PC Custom Apps.

Once an application has been successfully uploaded to Patch My PC Cloud, Patch My PC will continue to support the application in line with the existing Custom Apps support guidance outlined in this document. Any questions or issues related to how applications are packaged using Master Packager, or connecting Master Packager Toolbox to Patch My PC Cloud, should be directed to Master Packager support: