Artificial Intelligence Addendum

Patch My PC (“PMPC”) uses Artificial Intelligence (“AI”) technologies solely to enhance the functionality, performance, and user experience of its Services, Software offerings, and to improve operational efficiencies (e.g., support triage, usage analytics, and process automation).

In particular, PMPC may employ AI in the following defined ways:

• Product Optimization: Enhancing existing features such as search, recommendation, or pattern detection within the product environment.
• Support & Triage: Accelerating customer support workflows by summarizing tickets, flagging anomalies, or automating routing.
• Automation: Streamlining internal business operations.

PMPC does not use Customer Data to train or develop standalone AI or machine learning models for resale, redistribution, or licensing as separate products. Customer Data is not used to build or commercialize generalized models, foundational AI systems, or derivative datasets beyond what is necessary to support and improve the specific services contractually provided to the Customer.

PMPC does not use AI for:

• Profiling individual users outside the scope of their product interactions.
• Make decisions without human oversight.
• Developing or training large language models, image generators, or other generalized AI tools using Customer Data for resale.

All AI-related processing adheres to applicable data protection and privacy laws, including but not limited to the GDPR, CCPA, and other relevant regulatory frameworks. Customers may be provided with the capability to opt out of non-essential AI-driven features in the Services.

If you have a Patch My PC Artificial Intelligence question or complaint, please email us at: [email protected].