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Keeping Campus Connected: How the University of Aberdeen Streamlined Software Updates

Patch My PC Team

Posted: Jun 27, 2025

Updated: Feb 17, 2026

University of Aberdeen’s story

Managing thousands of endpoints across a university campus is no easy feat—especially when every update can trigger a wave of support tickets. At the University of Aberdeen, patching setbacks was becoming routine. But with Patch My PC, they found a way to bring consistency, control, and calm to campus IT.

About

The University of Aberdeen, founded in 1495, is one of the oldest and most respected institutions in the United Kingdom. Serving over 15,000 students and faculty, its IT team supports a wide network of 7,000+ endpoints across administrative offices, lecture halls, and research labs. The university is consistently ranked among the top global universities for academic excellence and innovation.

Industry

Education

Persona

IT Admin

Device Count

7,000

The Dilemma

In higher ed, an unpatched app isn’t just a vulnerability—it’s an open invitation to ransomware. And universities are a prime target. In 2023, 79% of higher education institutions were hit by ransomware, with more than half of those attacks tied to known but unpatched vulnerabilities. At the University of Aberdeen, the IT team knew that every failed update wasn’t just a ticket—it was a risk.

For Ian Rowley, Desktop Services Manager, that risk came with real consequences. His team managed over 7,000 endpoints, but with no clear insight into which third-party app deployments failed, patching was part guesswork, part fire drill. “We had no way to tell if a deployment was successful,” Ian explained. When things broke, support tickets surged, users got frustrated, and the team had to drop everything to play catch-up.

It wasn’t just inefficient. It was unsustainable.

They didn’t need another tool—they needed trust in their patching process, visibility into what was working, and a way to get ahead of problems before they became front-page headlines.

We had no way to tell if a deployment was successful. Patch My PC allowed us to centrally push updates and have confidence that the deployment was successful.

Ian Rowley

Desktop Services Manager

The Solution

Everything changed when they rolled out Patch My PC.

Suddenly, updates weren’t a mystery. With centralized deployment and clear visibility into what was working (and what wasn’t), Ian’s team could push software with confidence—and know it had landed. “Patch My PC allowed us to centrally push updates and have confidence that the deployment was successful,” Ian said.

That shift didn’t just improve the patching process—it dramatically reduced the noise. Support tickets started to drop, end users experienced fewer interruptions, and the team finally had space to breathe. Even better? Patch My PC’s support team didn’t just meet expectations—they blew past them. “They exceeded expectations compared to other vendors we’ve worked with,” Ian shared.

For the University of Aberdeen, Patch My PC didn’t just fix patching. It restored trust in the update process—and gave the IT team back their time.

A Modern Patch for Higher Ed

Since implementing Patch My PC, the University of Aberdeen has reduced disruptions, boosted reliability, and gained peace of mind—without adding overhead. With fewer tickets and more predictable outcomes, their IT team now spends less time reacting and more time optimizing.

If patching is still your team’s weakest link, we’ve got a fix.

— Book a demo or start your 30-day free trial today.

More Words from the Team

Vendor Support That Actually Supports

“The support from Patch My PC has been excellent. They’ve exceeded expectations compared to other vendors we’ve worked with.”
— Ian Rowley

A Calm Campus is a Patched Campus

“Since implementing Patch My PC, the number of support tickets we receive has decreased significantly.”
— Ian Rowley

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How NTT Data Federal Transformed Patch Management and Boosted IT Efficiency

Patch My PC Team

Posted: Jun 27, 2025

Updated: Feb 17, 2026

NTT Data’s story

When even 500 endpoints feel like a full-time job, something’s not right. NTT Data Federal’s IT team was drowning in manual patching—wasting hours building updates, chasing vulnerabilities, and troubleshooting failed installs. That changed when they brought in Patch My PC and turned a high-maintenance workflow into a hands-off success story.

About

NTT Data Federal Services is the U.S. public-sector division of NTT DATA, a top-10 global IT services provider with over $30 billion in revenue and 190,000+ employees across 50 countries. Based in Herndon, Virginia, NTT Data Federal supports more than 90 federal agencies and numerous municipalities with secure cloud solutions, cybersecurity, and digital transformation programs backed by decades of experience.

Industry

Government

Persona

IT Admin

Device Count

500

The Dilemma: Manual Mayhem

Before Patch My PC, third-party patching at NTT Data Federal Services was an uphill battle. Joe Alonge described it as a constant cycle of rebuilding and retesting: every application rollout felt like a gamble, and every update demanded troubleshooting that pulled engineers off higher-priority projects. “You constantly have to test if the application was set up correctly,” he said. “Then troubleshooting those issues takes time away from our techs.”

For a public-sector enterprise with dozens of teams using different software, managing updates wasn’t just complex—it was chaotic. David Perez called out the growing burden of trying to keep everything patched and compliant manually. The process was prone to delays, inconsistencies, and user disruptions that frustrated employees and slowed down productivity.

Security was an even bigger concern. Despite their team’s best efforts, the patching process just couldn’t keep pace with the growing volume of vulnerabilities. And with a patching toolkit that lacked both flexibility and integration, the team felt boxed in—trading speed and security for a fragile, time-consuming routine that left them exposed.

And they weren’t alone: studies show that 70% of enterprise IT teams lose over six hours each week to manual patching, and unpatched software is responsible for nearly 60% of all breaches. The team at NTT Data Federal knew they needed more than a workaround. They needed a solution that just worked.

The product also minimized user disruptions during updates. This addressed a major pain point and enhanced the overall user experience.

David Perez

Systems Engineer

The Solution: Automation Unleashed

When they found Patch My PC, things changed fast.

Instead of chasing installs and scrambling to validate compatibility, the team gained a fully automated, scalable patch management process that worked within their existing infrastructure. “It’s a set it and forget it solution,” Joe said. “We just tell it to use the latest.”

The automation freed up hours of engineering time—and eliminated the guesswork. With a robust app catalog that updated in real-time, the team no longer had to manually track version changes or cross-check configurations. Patch My PC handled the packaging, publishing, and deployment—seamlessly.

David noted how deployment consistency improved overnight. Advanced scheduling allowed updates to roll out without interrupting users, while behind the scenes, security risks were shrinking. “Patch My PC helped us promptly deploy critical patches, reducing exposure to risks,” he said. That combination of automation and assurance gave the team breathing room to focus on strategic work again.

Patch My PC didn’t just solve a problem—it made patching a non-issue.

Perfectly Patched and Secure

NTT Data Federal turned a fragmented, manual process into an efficient, automated engine. By leveraging Patch My PC, they streamlined updates, minimized risk, and freed up valuable time and energy.

If you’re still patching the hard way, it’s time to upgrade your approach.

— Book a demo or start your 30-day free trial today.

More Words from the Team

Efficient and Simple

“Patch My PC makes it very simple and becomes a set-it-and-forget-it solution. We don’t have to troubleshoot the setup of an application or update.”
— Joe Alonge

Time Saving

“We’ve experienced transformative results… our IT team has been able to reclaim countless hours previously dedicated to manual tasks.”
— David Perez

The 3 S’s: Strategic, Secure, and Scalable

“Patch My PC has helped us save time, enhance security, and support growth, all of which are directly aligned with our business goals.”
— David Perez

Happier Teams mean Happier Customers

“One of the most notable surprises has been the boost in employee morale… end users have expressed greater satisfaction with the IT experience.”
— David Perez

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Banking on Automation: How FCSA Transformed Endpoint Management

Posted: Jun 27, 2025

Updated: Feb 17, 2026

Farm Credit Services of America’s story

When 3,500 endpoints sit between you and quitting time, every manual package feels like another mile on the treadmill. Farm Credit Services of America’s desktop team knew the routine all too well—spreadsheets, vendor websites, and two straight days a month spent babysitting updates. Then they rolled out Patch My PC, and the grind turned into cruise control.

About

Farm Credit Services of America (FCSAmerica) is a customer-owned agricultural lender serving producers across Iowa, Nebraska, South Dakota, and Wyoming. The cooperative manages $37.6 billion in assets and delivers credit, crop insurance, and financial services to more than 50,000 producers and agribusinesses—all while returning cash-back dividends to its member-owners.

Industry

Finance and Insurance

Persona

IT Admin

Device Count

3,500

Too Much at Stake: Why Financial IT Can’t Afford Gaps

For the lean IT team at Farm Credit Services of America, keeping up with third-party patching felt like an uphill battle. With dozens of apps to maintain, the process was manual, repetitive, and unforgiving. Phillip Dougherty described spending up to two full workdays every month just packaging apps in SCCM—tracking installer versions in Excel, building out deployments by hand, and hoping nothing slipped through the cracks.

But something always did. “We didn’t even realize a new version had released,” he said, recalling the moment a Qualys scan flagged vulnerabilities from outdated software. Without real-time alerts or auto-updates, the team found out about version changes only after a security red flag.

And the pressure didn’t stop there. In a regulated industry like finance, compliance isn’t optional. With their small team stretched thin, even routine patching could delay higher-priority projects, and every delay meant a longer window of risk. “Before Patch My PC, our security scores were consistently below 95%,” Eric Nelson shared. They needed a fix that was fast, scalable, and dependable.

From Spreadsheets to Seamless: How FCSA Gained Control

That fix came with Patch My PC.

“Patch My PC saved us countless hours every month by automating updates,” Eric said. Gone were the manual builds, the constant version checks, and the risk of human error. Instead, Patch My PC’s powerful catalog and seamless publishing tools took over, delivering timely updates without the drag.

No more cross-referencing Excel. No more waiting for Qualys to sound the alarm. With real-time patching and a constantly evolving app library, Phillip’s team finally had visibility and control—without the workload.

Customization was just as easy. Pre- and post-installation scripts? Built in. And because Patch My PC integrated directly into their existing ConfigMgr setup, deployment consistency improved overnight.

Most importantly, the team could get back to what mattered. “Now we’re focused on OS deployments and strategic projects,” Phillip said. Their security scores now regularly hit 95% or better, and monthly patching no longer feels like a chore.

Patch My PC didn’t just lighten the load—it changed the game.

Secure, Streamlined, and Audit-Ready

Farm Credit Services of America turned a patching pain point into a smooth, reliable operation. With Patch My PC, the team automated workflows, cut out busywork, and eliminated update blind spots—no more spreadsheets, no more last-minute scrambles.

And in finance, those blind spots come at a cost.
The average breach in the financial sector runs $5.9 million, the second-highest of any industry. In 2023 alone, the industry saw 744 publicly reported compromises—that’s more than two per day.

In finance, security and reliability aren’t optional. Patch smarter. Stress less.

— Book a demo or start your 30-day free trial today.

More Words from the Team

Saved Hours, Gained Control

“Patch My PC saved us countless hours every month by automating updates.”
— Eric Nelson

Stress-Free Patching

“We didn’t even realize a new version had released.”
— Phillip Dougherty, on discovering software vulnerabilities before Patch My PC

From Reactive to Proactive

“Now we’re focused on OS deployments and strategic projects.”
— Phillip Dougherty

Compliance Without the Fire Drill

“Before Patch My PC, our security scores were consistently below 95%…Now they regularly hit 95% or better.”
— Eric Nelson

No More Guesswork

“Patch My PC’s powerful catalog and seamless publishing tools took over, delivering timely updates without the drag.”
— Eric Nelson