While we strive to offer valuable guidance, there are limitations on customization, scripting support, and time spent on specific issues.

• Before seeking assistance, customers should consult:
  • The PSADT documentation
  • The PSADT support forums (Discourse)
  • WinAdmins #psappdeploytoolkit channel (Discord)
  • GitHub Issues register
• We expect that customers seeking support to have at least a basic level of scripting knowledge (both PowerShell and PSADT).
• Due to the broad nature of application deployment scripting, our Customer Support team are unable to create custom scripts or any bespoke tooling in support of a deployment.
• We are also unable to guarantee that every application can be deployed using PSADT and as such, we are required to cap the amount of time spent by a customer engineer on a specific issue.
• Please bear with us during the slow roll-out of this offering, as we endeavor to provide the best possible service to the widest range of customers, while ensuring that it is scalable and makes sense for us to provide.

For general usage and best practices, as well as simple questions, you should always consult the documentation, support forums and Discord channel before seeking assistance from Patch My PC Support.

• ‘Scenario #1
  • You have encountered an issue with a PSADT deployment script when used in conjunction with PMPC’s Custom Apps feature.
  • Action: We will work with you to determine the cause and address it.
• Scenario #2
  • You have encountered an issue with a PSADT deployment script.
  • Action: We will work with you to determine the cause and address it.
• Scenario #3
  • You have encountered an issue with PSADT itself, e.g. you encounter a bug.
  • Action:
  • We will work with you to confirm there is a bug present.
  • We will then assist you with submitting a fully scoped bug report.Where possible, we will also help with submitting a Pull Request to resolve the bug. This should speed up review and inclusion into the next PSADT release.

Commercial Support for deploying applications using PSADT requires that the following prerequisites be met:

1. You must have an Enterprise Premium license for your estate.
2. You must be using a supported version of PSADT, e.g. 4.0.6 or higher.
3. You must be using a code-signed PSADT module (unmodified version).
4. You must be using a supported operation system version:
   • Windows 10 Anniversary Update (1607) or higher.
   • Windows Server 2016 or higher.
5. You must be using a supported PowerShell version:
   • Windows PowerShell v5.1.
   • PowerShell v7.4 or higher.
6. The app being deployed must have a known mechanism for installing silently:
   • Command-line parameters, MST transform, ISS script, etc.