If you encounter any issues with Patch My PC (PMPC) Cloud and need to contact us:

  1. In the header area of the portal, click the “?” and select Contact Support.

    Clicking the question mark and selecting 'Contact Support'

The Contact Support dialog box appears.

"Contact Support" dialog box
  1. Verify that the From email address is valid, as this is the email address we will use to contact you.
  2. Select the relevant reason for contacting us from the Subject dropdown.
"Subject" dropdown
  1. Complete the Description of Issue field with as much relevant information as possible.
Complete the "Description" field
  1. Click Attach File and browse to and select a relevant file (such as a ZIP file of logs) that can help us.
Clicking "Attach File"
  1. Click Send
Clicking "Send"

The Message sent notification is shown.

The "Message sent" notification is shown

A Support Engineer will contact you at the provided email address as soon as possible.