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Cloud Troubleshooting
PATCH MY PC Product Documentation

Cloud Troubleshooting

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Release History
Production Releases
Production Releases Version 1X
Preview Releases
Advanced Insights Releases
Inventory Extension Releases
Roi Tool Releases
Patch My PC Cloud Releases
Publisher Installation Guides
WSUS Standalone
Verify Third Party Updates Appear In WSUS Console
Updates On Premises Publisher
Sync Schedule
Requirements
License Key
Enable Standalone WSUS Mode
Download and Install
Alerts
Certificate Configuration
Advanced
Intune
Sync Schedule
Requirements
Intune Updates
Intune Apps
General Tab Configuration
Download and Install
Azure App Registration
Alerts
Advanced
ConfigMgr
Updates
Sync Schedule
Requirements
License Configuration
Download and Run the Msi
Certificate Configuration
Configuration Manger Apps
Alerts
Advanced
Patch My PC Roi Tool
Patch My PC Product Reference
Supported Variables In Patch My PC On Premises Publisher and Cloud
Language Support In Patch My PC On Premises Publisher and Cloud
Patch My PC MEM Patching Optimizer
Updating MEM Patching Optimizer
Running Tests Using MEM Patching Optimizer
MEM Patching Optimizer Requirements
Download and Install MEM Patching Optimizer
Patch My PC Insights
Upgrading Insights
Upgrading to Advanced Insights 2.1 and Later From 1.0.X and 2.0.X Versions
Modify Insights
Modify Insights Ssl Certificate
Modify Insights Network Port
Modify Insights Iis App Pool Identity
Insights Password Reset
Download and Install Insights
Insights Ssl Certificate Configuration
Insights Sqlite Database
Insights Installation Summary
Insights Installation Completion
Insights Iis Configuration Selection
Dashboard Guides
Advanced Insights Software Updates Dashboard
Insights Windows OS Dashboard
Insights Updates Dashboard
Insights Update Trend Dashboard
Insights Update Groups Dashboard
Insights Update Deployments Dashboard
Insights Microsoft Updates Dashboard
Insights Computer Status Dashboard
Advanced Insights Software Updates Dashboard
Advanced Insights Software Dashboard
Advanced Insights Software Usage Dashboard
Advanced Insights Odbc Connections Dashboard
Advanced Insights Microsoft 365 Apps Dashboard
Advanced Insights Client Inventory Dashboard
Advanced Insights Browser Extensions Dashboard
Advanced Insights Applications Dashboard
Advanced Insights Security and Compliance Dashboard
Advanced Insights Bitlocker Dashboard
Advanced Insights Resources Dashboard
Advanced Insights Users Dashboard
Advanced Insights Collections Dashboard
Advanced Insights Devices Dashboard
Advanced Insights Operating Systems Dashboard
Advanced Insights Windows 11 Readiness Dashboard
Advanced Insights User Profiles Profiles
Advanced Insights Operating Systems Dashboard
Advanced Insights OS Uptime Dashboard
Advanced Insights Local Administrators Dashboard
Advanced Insights Hardware Dashboard
Advanced Insights Wireless Adapters Dashboard
Advanced Insights Storage Dashboard
Advanced Insights Graphics Adapters Dashboard
Advanced Insights Displays Dashboard
Advanced Insights Batteries Dashboard
Advanced Insights Home Dashboard
Advanced Insights Release Notes
Insights Inventory Extension Release Notes
Advanced Insights Inventory Extensions
Overview Of Advanced Insights Inventory Extension
Insights Wmi Class Definitions
Insights Custom Client Actions
Advanced Insights Custom Dashboards
Sharing an Advanced Insights Custom Dashboard
Editing an Advanced Insights Custom Dashboard
Creating Your First Advanced Insights Custom Dashboard
Advanced and Patch Insights Requirements and Prerequisites
Insights Software Requirements
Insights Network Requirements
Insights Certificate Requirements
Using Insights For the First Time
Uninstalling Insights
Two Factor Authentication In Insights
Telemetry Data Collected By Advanced Insights
Requirements For Advanced Insights Remote Control
Insights Sql Permission Requirements
Launching Remote Control Of a Client From Advanced Insights
Insights Proxy Support
Insights External Services Lenovo Warranty API
Insights External Services Hp Warranty Workforce Experience
Insights Configuration Manager Permission Requirements
Insights External Services Dell Warranty API
Insights Active Directory Integration and Rbac
Backup and Restore Insights Configuration
Advanced Insights Log Collector
Advanced Insights Iis Application Pool Identity
Advanced Insights Configuration Manager Console Extension
Advanced Insights Azure Ad Entra Id Authentication
Advanced Insights and Microsoft Updates Inventory
Advanced Insights Active Directory Group to Role Assignment
Patch My PC Cve Insights
Using Cve Insights
Using Search In Cve Insights
Managing Cve Insights Notifications
Cve Insights Settings Tab
Cve Insights News Tab
Cve Insights Analytics Tab
Cve Insights Alerts Tab
Overview Of Cve Insights
Install Cve Insights
Cve Insights Requirements
Patch My PC Cloud
Managed Service Provider
MSP Custom Apps
View All MSP Custom Apps
Update an MSP Custom App
Edit an MSP Custom App
Deploy an MSP Custom App
Delete an MSP Custom App
Create an MSP Custom App
MSP App Sets
Edit an MSP App Set
Delete an MSP App Set
Create an MSP App Set
Managed Service Provider Administration
Manage MSP Companies
Remove a Company From Being Managed Cloud MSP
Choose a Company to Manage Cloud MSP
Add a Company to Manage Cloud MSP
Manage MSP Users
Manage MSP Notifications
Manage MSP Events
Manage MSP Deployments
Non Replicating MSP Settings
Managed Service Provider Requirements
Managed Service Provider Overview
License the Managed Service Provider Feature
Macos Support In Cloud
Supported Assignment Types and Settings For Cloud Macos Deployments
Signing Up For a Cloud Macos Trial
Filter By OS In Cloud
Deploy a Macos App In Cloud
Intune Apps
Onboard to Intune Apps
Onboard to Intune Apps For Custom Apps Users
Intune Apps Requirements
Intune Apps Overview
Feature Comparison With Publisher
Discovery In Cloud
Refresh Cloud Discovery Data
Overview Of Cloud Discovery
Manage Cloud Managed Apps
Deploy an Unmanaged App Using Cloud
Cloud Discovery Managed Apps Reference
Custom Apps
Custom Apps Reference
Uninstall a Custom App
Find Properties For Exe Based Installers
Create a Custom App
Upload the Primary Installer For a Custom App
Custom Apps Summary Tab
Custom Apps General Information Tab
Custom Apps File Tab
Custom Apps Detection Rules Tab
Custom Apps Configuration Tab
Update a Custom App
Onboard to Custom Apps
Publish a Custom App
Modify a Custom App
Integrate Publisher
Delete a Custom App
Custom Apps Requirements
Custom Apps Overview
Cloud Troubleshooting
Troubleshooting Onboarding to Cloud
Permissions Requested Dialog Box Not Shown During Onboarding to Cloud
Need Admin Approval Message When Onboarding to Cloud
Troubleshooting Intune Apps For Cloud
What Happens If the Patch My PC Cloud Enterprise App Is Deleted
Troubleshooting Http Status Codes In Cloud
Troubleshooting Custom Apps
General Custom Apps Troubleshooting
Troubleshooting Cloud Users
You Currently Have Only One User With Access Management Privileges Error In Cloud
Why Is the Add Group Button Unavailable In the Cloud Portal
Why Is the Add Group Button Unavailable On the Available Groups Page Of the Cloud Portal
Why Dont I See the Users Node In the Cloud Portal
Unable to Change the Role Of This Group As It Was Not Found In Entra Id Error In Cloud
Troubleshooting Cloud Update Rings
Error Editing Is Not Allowed Until All Rings Are Created After the Configured Delay Cloud Error
Troubleshooting Cloud Sign In
The Service Is Currently Unavailable In the Less Than Region Code Greater Than Region Error In Cloud
Troubleshooting Cloud Notifications
Why Dont I See the Notifications Node In the Cloud Portal
Troubleshooting Cloud Migration
Migration Is Unavailable Message In the Migration Node
Troubleshooting Cloud Managed Service Provider
Unable to Disconnect This Customer As They Do Not Have a User With the Full Admin… Cloud Error
Error Intune Connection With the Same Id Found In Another Environment Cloud Error
Error Downgrading From an MSP Plus License Is Currently Not Supported.
Customer Has Active Connections. Please Disconnect Them First In Order to Delete the Company Error
Troubleshooting Cloud Licensing
Your Trial License Expires In Xx Days Error In Cloud
Your Trial Has Expired Error In Cloud
Your License Doesnt Match the Specified Sku Error In Cloud
Troubleshooting Cloud Events
Why Dont I See the Events Node In the Cloud Portal
Troubleshooting Cloud Environments
Why Dont I See the Ellipsis to Edit My Environment Or License In the Cloud Portal
Need Admin Approval Message When Connecting to Intune From Cloud
Intune Connection With the Same Id Found In Another Environment Error In Cloud
Troubleshooting Cloud Discovery
Why Dont I See the Discovery Node In the Cloud Portal
Why Is the Edit Button Disabled Beside a Cloud Managed App
Troubleshooting Cloud Deployments
Why Is the Deploy Button Greyed Out In Cloud
Why Is Edit Unavailable For a Cloud Deployment
Typeerror Failed to Fetch Error When Trying to Upload a Pre Or Post Script In Cloud
Why Do I See a Yellow Exclamation Mark Beside a Cloud Deployment
Troubleshooting an Intune Apps Deployment
These Settings Are Locked After Deployment to Prevent Installation Issues Message In Cloud
Group Not Found Shown For an Assignment Of a Successful Cloud Deployment
Browser Crashes When Uploading a Large Number Of Files Using the Cloud Portal
A Deployment With the Same Name Less Than Deployment Name Greater Than Already Exists Error When Dep
500 Internal Server Error When Adding an Assignment to a Cloud Deployment
Troubleshooting Cloud Dependencies
Why Is an App Not Shown In the App Dependencies Dropdown In Cloud
Troubleshooting Cloud Branding
Why Dont I See the Branding Node In the Cloud Portal
Troubleshooting Binary Free Apps
Unable to Verify the File You Are Trying to Upload Error In Binary Free Apps
Troubleshooting App Catalog In Cloud
Why Is the Delete Option Greyed Out For an App In Cloud
Troubleshooting a Cloud Company
Why Cant I Delete My Cloud Company
Why Cant I Access My Cloud Company
Tenant Recovery Has Been Disabled For This Account Error When Trying to Recover a Cloud Company
Error Claim Ownership Failed When Trying to Recover a Cloud Company
Cloud Reporting
Working With Cloud Reporting
Overview Of Cloud Reporting
Migrating to Client Deployment Flow
Cloud Reference
Intune Reference
Check Return Codes In Intune
Check Scope Tag Assignments In Intune
Check Esp Profiles In Intune
Check Detection Rules In Intune
Check App Version Retention In Intune
Check App Categories In Intune
Entra Id Reference
Delete an App Registration In Entra Id
Create an App Registration In Entra Id
Cloud Permissions Reference
Permissions Required For Intune Apps
Permissions Required For Patch My PC Cloud
Cloud Email Reference
Example Cloud Updates Report Email
Example Cloud Invitation Email
Example Cloud Access Request Email
Example Cloud Account Recovery Email
Example Cloud Access Rejected Email
Example Cloud Access Approved Email
Example Binary Free App Update Email
Example Binary Free App Successfully Updated Email
About the Patch My PC Code Signing Certificates
Using a Script to Deploy the Patch My PC Certificate
Using a Custom Configuration Policy to Deploy the Patch My PC Certificate
Unsupported File Names and Extensions In Cloud
Telemetry Data Collected By Patch My PC Cloud
Cloud App Catalog Icon Reference
Cloud Migration
Performing an Application Migration
Migrating a ConfigMgr Application to a Pmpc Custom App
Migrating a ConfigMgr Application to a Pmpc App
Setting Up Migration
Post Migration
Overview Of Migration
Migration Requirements
Cloud Events
Cloud Events Reference
Security Cloud Events Reference
General Cloud Events Reference
Sort Cloud Events
Search For a Cloud Event
Navigate Between Pages Of Cloud Events
Overview Of Cloud Events
Find Out More Information About a Cloud Event
Filter Cloud Events
Export Cloud Events
Change the Number Of Cloud Events Per Page
Cloud Deployments
Manage Updates In Cloud
Sync Now Cloud Feature
Resume Cloud Updates
Pause Cloud Updates
Manage Cloud Deployments
View a Cloud Deployments Properties
Sort Cloud Deployments
Recreate a Cloud Deployment
Edit a Cloud Deployment
Delete a Cloud Deployment
Deploying an App Using Cloud
Cloud Configurations Deployment Tab
Cloud Scripts Deployment Tool
Cloud Pre Uninstall Scripts
Cloud Pre Install Scripts
Cloud Post Install Scripts
Cloud Post Uninstall Script
Role Scope Tags Optional
Return Codes Deployments
Retention Policy Deployments
Install Parameters Deployments
Esp Profiles Deployments
Extra Files Deployments
Dependencies Deployments
Categories Deployments
Cloud General Information Deployment Tab
Cloud Summary Deployment Tab
Cloud Assignments Deployment Tab
Cloud Update Rings
View Cloud Update Rings
Update a Cloud Update Ring
Overview Of Cloud Update Rings
How the Sync Schedule In Cloud Affects Update Rings
How Cloud Update Rings Handle New Versions
How Cloud Update Rings Affect Dependencies
How Cloud Update Rings Are Created
Edit Update Rings In Cloud
Delete Update Rings In Cloud
Create Update Rings In Cloud
Convert Existing Cloud Deployments to Use Update Rings
Check If an Update Ring Has Been Created In Cloud
Cloud Deployments Reference
Referencing Extra Files In Scripts
Use a Template In Cloud Deployments
Overview Of Cloud Deployments
Monitor a Cloud Deployment
Deploy the Same App With Cloud Using Multiple Configurations
Create a Cloud Deployment Without Assignments
Cloud Administration
Manage Your Environments In Cloud
Rename Your Cloud Environment
Manage Your Cloud License
Manage Cloud Intune Tenants
Manage Your Cloud Company
Recover Your Cloud Company
Grant Patch My PC Support Access to Your Cloud Portal
Enable Cloud Preview Features
Delete Your Cloud Company
Cloud Company Reference
Cloud Usage
Manage Cloud Users
Using Entra Id Security Groups In Cloud
Remove an Entra Id Group From Cloud
View an Entra Id Groups Membership In Cloud
Modify an Entra Id Group In Cloud
Add an Entra Id Group to Cloud
Manage Cloud Invitations
Resend a Cloud Invitation
Delete a Cloud Invitation
Copy a Cloud Invitations Link
Accept a Cloud Invitation
Manage Cloud Access Requests
Reject a Cloud Access Request
Approve a Cloud Access Request
Modify a Cloud User
Delete a Cloud User
Cloud User Roles Reference
Add a Cloud User
Manage Cloud Notifications
Webhooks Reference
Create a Slack Webhook
Create a Microsoft Teams Webhook
Cloud Notifications Reference
Test an Email Notification In Cloud
Test a Slack Webhook Notification In Cloud
Test a Microsoft Teams Webhook Notification In Cloud
Delete a Cloud Notification
Modify a Cloud Notification
Create a Webhook Notification In Cloud
Create a Slack Webhook Notification In Cloud
Create a Cloud Email Notification
Create a Microsoft Teams Webhook Notification In Cloud
Add a Cloud Notification
Manage Cloud Naming Conventions
Modify Cloud Naming Conventions
Configure Cloud Naming Conventions
Manage Cloud Deployment Templates
Edit a Cloud Deployment Template
Delete a Cloud Deployment Template
Configure a Default Cloud Deployment Template
Add a Cloud Deployment Template
Manage Cloud Connections
Verify a Publisher Connection From Cloud
Delete a Cloud Connection
Add a Connection
Manage Cloud Branding
Uninstall Cloud Branding
Manage Localizations In Cloud
Modify Recreate Cloud Branding
Delete Cloud Branding
Add Cloud Branding
Default Language Notifications In Cloud
Manage the Sync Schedule In Cloud
Manage Client Deployment
Delete the Patch My PC Cloud Enterprise Application
Binary Free Apps
Update a Binary Free App
Manage New Version Notifications For a Binary Free App
Deploy a Binary Free App
Binary Free Apps Overview
Onboard to Cloud
Contacting Patch My PC Cloud Support
Cloud Requirements
Cloud Release Notes
Cloud Product Limits
Cloud Glossary
Cloud Feedback
On Premises Publisher
Publisher Release Notes
Publisher Preview Releases
Publisher 1.X Releases
Publisher Reference
Telemetry Data Collected By Patch My PC On Premises Publisher
Home Updater
Supported Product List
Support
Requirements
Release Notes
Get Help
Live Demo Setup and Review Calls
Log Reference Guide
Patch My PC Cloud
Troubleshooting Onboarding to Cloud
Patch My PC Cloud
Troubleshooting Intune Apps For Cloud
Patch My PC Cloud
Troubleshooting Custom Apps
Patch My PC Cloud
Troubleshooting Cloud Users
Patch My PC Cloud
Troubleshooting Cloud Update Rings
Patch My PC Cloud
Troubleshooting Cloud Sign In
Patch My PC Cloud
Troubleshooting Cloud Notifications
Patch My PC Cloud
Troubleshooting Cloud Migration
Patch My PC Cloud
Troubleshooting Cloud Managed Service Provider
Patch My PC Cloud
Troubleshooting Cloud Licensing
Patch My PC Cloud
Troubleshooting Cloud Events
Patch My PC Cloud
Troubleshooting Cloud Environments
Patch My PC Cloud
Troubleshooting Cloud Discovery
Patch My PC Cloud
Troubleshooting Cloud Deployments
Patch My PC Cloud
Troubleshooting Cloud Dependencies
Patch My PC Cloud
Troubleshooting Cloud Branding
Patch My PC Cloud
Troubleshooting Binary Free Apps
Patch My PC Cloud
Troubleshooting App Catalog In Cloud
Patch My PC Cloud
Troubleshooting a Cloud Company
Getting Started
Products
Company
Resources
Additional resources