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Messages - Hugo Marinho (Patch My PC)

#1
Hi Dave,

Thanks for reaching out and providing detailed information.

To answer your first question, when you set the "Availability" option to "As soon as possible," it essentially makes the update available immediately for devices in the targeted group. However, this does not delay the download itself. The update is pushed out to devices as soon as they check in with Intune, which in your case, resulted in all 4000 systems downloading the update simultaneously and causing network congestion.

If you want to delay the download, the key settings are both "Available" and "Deadline". "Deadline" is the date and time when Intune will enforce the installation of the update. If the "Availability" setting is set to "As soon as possible" but the "Deadline" is set for a week out, the devices will still attempt to download the update immediately but will only install it once the deadline has been reached. So, you may want to adjust the "Availability" to "Application availability: Publishing date plus XXXX (whatever amount of days you want to use for delay, see printscreen attached)" if you need better control over when the update becomes accessible.


Regarding your second question, while Intune does not have native tools specifically labelled as "network congestion control", it does offer tools like Delivery Optimization and bandwidth throttling that can help manage how updates are delivered across your devices:

  • Delivery Optimization: This feature enables peer-to-peer (P2P) sharing of updates across devices on the same network, which helps reduce the overall impact on your bandwidth. Devices that have already downloaded the update can share it with others, minimizing the need for repeated downloads.
  • Bandwidth Throttling: You can configure Windows Update for Business and Delivery Optimization settings within Intune to set bandwidth limits on how much network usage is allowed for updates. This can help control when and how updates are downloaded, preventing congestion during peak usage times.

These features work together to better manage your network load when deploying updates to a large number of devices.

Once you're ready to re-enable the "Intune Apps" or "Intune Updates" within Patch My PC, I would recommend adjusting the settings to control download schedules and stagger the updates further.

Hope this helps!
#2
Hi there Iraklis,

There is no known issue on this, most likely it's something specific to your enviroment.
Please open a support case with us so we can follow-up directly with you.
https://patchmypc.com/technical-support

Thank you for your time.
#3
You're very welcome, always happy to help!  ;D
#4
Hi there fannda!

Yes, you can! You will see an icon in front of apps that are deployed in the opposite platform (SaaS or Publisher) with a tooltip informing you that app ABC is already deployed using the other platform.

Hope this helps!
#5
Hi there, no our "Intune Updates" can only be set as "Required", however, if you deploy that to "All users" it's only actually going to update users that have an older version of the software installed.

Please read more about the differences between how our tool handles "Intune Apps" VS "Intune Updates":
https://patchmypc.com/intune-apps-vs-intune-updates

Hope this helps!
#6
Hi there Iraklis,

Sorry to hear you are having issues with UltraVNC, we do not have a global reported issue, so most likely is something related to your own enviroment, would you be so kind as to send us some logs over to [email protected] so that we can have a look and hopefully fix the issue for you? Ideally server side and client side logs from one of those devices where the installation failed.

You can check the link below for the logs we will need from your side, depending if you are using PMPC with SCCM or with Intune:
https://patchmypc.com/collecting-log-files-for-patch-my-pc-support

Looking forward to hear back from you :)
#7
Hi Jeff,

We have Tableau documented on our known issues page, which you can see here.

Tableau recently started to block scripted downloads, and for the meantime requires the use of the local content repository.

Hope to have helped!
#8
Hi there,

Yes there are, we call it MCP, short for Manage Conflicting Processes, you can choose what should happen if the user is using the software when it needs to update, you can either skip the update, force it to close or simply show a toast notification for the user where he can choose if he wants to close now and update or just snooze the update to retry later.

See more info on this feature by clicking on this link here

Hope to have helped, have a great day!
#9
Hi there,

The default scripts, cannot be changed. If you want to change the script yourself, you can do so directly from the Intune Console on the package itself.
We would recommend you to add a community script we created, that ensures that it uninstall any previous versions of software's, as a custom pre-script to the OpenVPN package.

Link to script here - Github

For more info on how to add custom scripts to packages, see more details below:
https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#custom-scripts

Hope to have helped, have a great day! :)
#10
Hi there ajn,

The "Snooze Update" button is the "Defer" button, apologies for the confusing docs.
To configure that, you need to select the 4th option from the top "Notify the user to close the application" and the bottom options become available to be edited.

Hope to have helped, have a great day!
#11
Hey Diana,

Thank you for reaching out to us about this topic.

You can find more info on "Intune Apps" vs "Intune Updates" on the link below:
https://patchmypc.com/intune-apps-vs-intune-updates

However my colleague Ben Reader, explained it quite well in that thread you linked.

As for your questions:
- We don't have any major reports in that regard from clients;
- Each IDE usually uses its own way of saving the settings, so we cannot 100% guarantee that it won't change them, as a suggestion, we recommend you 1st only release the update in a small pilot group and validate if any settings have been changed prior to rolling out the updates to everyone;

Hope to have helped, have a great day!
#12
Hi there Aleksander,

Thank you for reporting this, our dev is already aware and we are just finishing up internal testing to push out a fix.
The fix should be released within the next 24 hours, once it's out you will need to delete the package and run a sync to solve the problem.

Hope to have helped, have a great rest of your day!

#13
Perfect, I have already replied :)
#14
Hi there Johnsonr,

This is a very specific case, we will need to have a look on some log files to be able to provide you with a solution.

Depending on if you are using PMPC with SCCM or Intune, could you please have a look at the link below:
https://patchmypc.com/collecting-log-files-for-patch-my-pc-support

And send us the corresponding logs from a device where the detection is failing to [email protected] so that we have a look?

Thank you for your time!
#15
Hi there Muja,

The default command that we use for "PL/SQL Developer 15 (MSI-x64)" is:
ALLUSERS=1 REBOOT=ReallySuppress /qn
So after having a look at the vendor's docs (check link here) I see they only use one set of quotes, instead of the two sets you are using, so I could suggest that on the right-click option for "Modify the command line", you enter:
productcode="ABCD - 1234 - EF" serialnumber="01.234567" password="secret"
Let us know if this worked for you, thanks!