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Messages - Raunak Desai (Patch My PC)

#16
Hey Simon,

Apologies for the delayed response here.

Can you please confirm for which platform you are using the PMPC publisher ?-- Intune or SCCM ?

Are you still facing the same challenge ?

Regards,
Raunak
#17
Hey Eric,

Apologies for the delayed response.

We have been made aware of this issue and have since remediated it! Please run a publisher service sync to pull in the revised update (Fixed Applicability rules).

For the clients that have installed the update, you can deploy the attached uninstall script to remove the installed version of Durva.
Change the .txt to .ps1 (powershell script)

You can also publish the base application for Druva and deploy that to the affected clients as an uninstall to remove the application.

Regardless, we apologize for any inconvenience this may have caused you and your users! Please don't hesitate to reach back out if you have further questions or concerns! 😊
#18
Hey Acarr,

Apologies for the delayer response.

The issue is more of a reporting issue, where the device is unable to report back to Intune.

Can you please confirm if you still see the same status in the Install status in Intune Portal ?

Regards,
Raunak
#19
Hey Iraklis,

You can use the Intune Application Manager Utility for deleting/cleaning the entries from your Intune portal :https://patchmypc.com/intune-application-manager-utility

Regards,
Raunak
#20
Hey Julius,

Thank you for reaching out to us.

PatchMyPc publisher integrates with Intune, WSUS, and SCCM. As Intune natively does not support managing windows server, we would be able to do it with Intune.

If you have a Standalone WSUS for managing Windows servers, then you can definitely leverage PatchMyPC in that case.

https://docs.patchmypc.com/installation-guides/wsus-standalone

I would also suggest you schedule a demo with us, so we can go through the process and how it reduces the manual work. https://patchmypc.com/schedule-live-demo


Regards,
Raunak
#21
Hey Richard,

Please feel free to reach out to us and we will surely help you.

Have a good one.

Regards,
Raunak
#22
Hey Kevin,

Thank you for sharing that details.

I'll check with the dev team and will update you on this.

Regards,
Raunak
#23
Hey !

Hope you are keeping well and apologies for the delayed response.

Can you please confirm if you are still experiencing the same behavior ?

Regards,
Raunak
#24
Awesome ! Will wait for your response.

Regards,
Raunak
#25
Continuation to my previous email.

We have this version of Telus, and with the purple icon. Looks like you've select the Telus Connect Phone on the publisher.

TELUS Business Connect (MSI-x64) is under the Vendor name : Ring Central
TELUS Business Connect Phone (MSI-x86) is under the vendor name : Telus

Please verify as we have the right app with the version and the icon as you've asked for.

Regards,
Raunak

#26
Hey  Kat,

Can you please raise a support case with us for this issue and we will look into it on priority and it is easier to track and share insights with you via support case.
https://patchmypc.com/technical-support

Regards,
Raunak
#27
Hey !

Apologies for the inconvenience caused.

Also, I would like to keep you informed that we have the latest version of GIMP in our environment. If you would like to test it, you definitely can.

Regards,
Raunak
#29
Hey Kenn,

Apologies for the delayed response.

Can you please confirm if you are facing the same issue ? If it's resolved, can you please help us with the troubleshooting steps you've followed ?

Regards,
Raunak
#30
Hey,

Apologies for the delayed response.

Can you please confirm if you are facing the same issue ? If it's resolved, can you please help us with the troubleshooting steps you've followed ?

Regards,
Raunak