Author Topic: 7-zip, Chrome, WinSCP - Error 1714 / 1612  (Read 539 times)

Offline ir0nh3at

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7-zip, Chrome, WinSCP - Error 1714 / 1612
« on: April 29, 2019, 12:18:39 PM »
Hi folks,

We just started deploying third party patches using Patch My PC, but I'm having some trouble with a few of them.  They all return errors similar to:

Error 1714. The older version of 7-Zip 19.00 (x64 edition) cannot be removed.  Contact your technical support group.  System Error 1612.

Many other updates worked fine.  Are there verbose logs anywhere else?  The only logs I could find were brief and in c:\windows\temp.  Is there somewhere I can see what command we're trying to use to install?  Thanks,

Steve

Offline Justin Chalfant

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Re: 7-zip, Chrome, WinSCP - Error 1714 / 1612
« Reply #1 on: April 29, 2019, 12:30:42 PM »
Can you attached the client side logs

Log Files for Support? - https://patchmypc.com/faq-scup-catalog#log-files

via a technical support request here?

Log Files for Support? - https://patchmypc.com/faq-scup-catalog#log-files