Click to Update, then nothing happens

[ftaylor]

It sounds exactly like this issue https://patchmypc.net/forum/index.php?topic=955.0 from a few years ago. I'm using the newest version of PMPC, and cannot find the file that it sounds like deleting fixes.

After running pmpc one time I did some windows updates and such, so it seems windows 10 may have done something similar to what is described in the other post. I've deleted everything pmpc related that I could find, but have had no luck.

[Omar (Patch My PC)]

Can you give us more details on the problem and screenshots if possible?

[GUSD]

I am also having the same issue. I start PatchMyPC, it indicates that there are 6 updates. I click Perform 6 Updates and nothing happens. I am including a screenshot. The log shows as listed below. I have re-created the issue on another machine and left it overnight. Nothing there either.

8/16/2018 10:51:53 AM - Patch My PC Started
8/16/2018 10:51:53 AM - Checking connection to patchmypc.net
8/16/2018 10:51:53 AM - Verified connection to patchmypc.net. Status Code: 200
8/16/2018 10:51:53 AM - Getting latest definitions from patchmypc.net
8/16/2018 10:51:53 AM - Definition load completed in: 0.15 seconds
8/16/2018 10:51:53 AM - Patch My PC version 4.0.1.5 is running. The latest is 4.0.1.5
8/16/2018 10:51:53 AM - Performing scan of installed applications
8/16/2018 10:51:53 AM - Scan completed in: 0.56 seconds

[FalkenGrey]

Same issue here as well since the previous version. Update process seems to start, then quits immediately.

8/24/2018 5:25:23 AM - Patch My PC Started
8/24/2018 5:25:23 AM - Checking connection to patchmypc.net
8/24/2018 5:25:23 AM - Verified connection to patchmypc.net. Status Code: 200
8/24/2018 5:25:23 AM - Getting latest definitions from patchmypc.net
8/24/2018 5:25:24 AM - Definition load completed in: 0.37 seconds
8/24/2018 5:25:24 AM - Patch My PC version 4.1.0.0 is running. The latest is 4.1.0.0
8/24/2018 5:25:24 AM - Performing scan of installed applications
8/24/2018 5:25:25 AM - Scan completed in: 1.06 seconds

[GUSD]

Any update on this?  I am still experiencing the exact same issue as before. I thought it may be my AntiVirus Software so I disabled it and tried again. No luck.

[Justin Chalfant (Patch My PC)]

Would you be able to send us some registry keys?

[GUSD]

Yes, I can send registry keys. Let me know which one's you need please. Thank you!

[Justin Chalfant (Patch My PC)]

Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

[GUSD]

Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

The attached encrypted zip file contains the requested registry entries. I sent you a private message with the password. Thanks.

Gustavo

[Justin Chalfant (Patch My PC)]

Got it! Let us run some test and see if we can get a repro.

[GUSD]

OK, thanks.

[GUSD]

Any update?

[Justin Chalfant (Patch My PC)]

Do you have a repro on a machine right now?

[GUSD]

I can reproduce the issue on several machines.  What can I do to help?

[Justin Chalfant (Patch My PC)]

If I email you a Zoom Meeting for screen sharing, could we check out your device that is reporting this issue? Maybe sometime this afternoon?