Author Topic: Click to Update, then nothing happens  (Read 1515 times)

Offline ftaylor

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Click to Update, then nothing happens
« on: July 02, 2018, 10:25:10 AM »
It sounds exactly like this issue https://patchmypc.net/forum/index.php?topic=955.0 from a few years ago. I'm using the newest version of PMPC, and cannot find the file that it sounds like deleting fixes.

After running pmpc one time I did some windows updates and such, so it seems windows 10 may have done something similar to what is described in the other post. I've deleted everything pmpc related that I could find, but have had no luck.

Offline Admin - Omar

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Re: Click to Update, then nothing happens
« Reply #1 on: July 02, 2018, 03:27:00 PM »
Can you give us more details on the problem and screenshots if possible? :)

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #2 on: August 16, 2018, 09:55:19 AM »
I am also having the same issue. I start PatchMyPC, it indicates that there are 6 updates. I click Perform 6 Updates and nothing happens. I am including a screenshot. The log shows as listed below. I have re-created the issue on another machine and left it overnight. Nothing there either.

8/16/2018 10:51:53 AM - Patch My PC Started
8/16/2018 10:51:53 AM - Checking connection to patchmypc.net
8/16/2018 10:51:53 AM - Verified connection to patchmypc.net. Status Code: 200
8/16/2018 10:51:53 AM - Getting latest definitions from patchmypc.net
8/16/2018 10:51:53 AM - Definition load completed in: 0.15 seconds
8/16/2018 10:51:53 AM - Patch My PC version 4.0.1.5 is running. The latest is 4.0.1.5
8/16/2018 10:51:53 AM - Performing scan of installed applications
8/16/2018 10:51:53 AM - Scan completed in: 0.56 seconds

Offline FalkenGrey

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Re: Click to Update, then nothing happens
« Reply #3 on: August 24, 2018, 04:29:30 AM »
Same issue here as well since the previous version. Update process seems to start, then quits immediately.

8/24/2018 5:25:23 AM - Patch My PC Started
8/24/2018 5:25:23 AM - Checking connection to patchmypc.net
8/24/2018 5:25:23 AM - Verified connection to patchmypc.net. Status Code: 200
8/24/2018 5:25:23 AM - Getting latest definitions from patchmypc.net
8/24/2018 5:25:24 AM - Definition load completed in: 0.37 seconds
8/24/2018 5:25:24 AM - Patch My PC version 4.1.0.0 is running. The latest is 4.1.0.0
8/24/2018 5:25:24 AM - Performing scan of installed applications
8/24/2018 5:25:25 AM - Scan completed in: 1.06 seconds

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #4 on: October 30, 2018, 06:58:51 PM »
Any update on this?  I am still experiencing the exact same issue as before. I thought it may be my AntiVirus Software so I disabled it and tried again. No luck.

Offline Justin Chalfant

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Re: Click to Update, then nothing happens
« Reply #5 on: October 31, 2018, 07:34:28 AM »
Would you be able to send us some registry keys?

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #6 on: November 02, 2018, 12:06:08 AM »
Yes, I can send registry keys. Let me know which one's you need please. Thank you!

Offline Justin Chalfant

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Re: Click to Update, then nothing happens
« Reply #7 on: November 02, 2018, 10:13:09 AM »
Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #8 on: November 02, 2018, 12:39:04 PM »
Yes, I can send registry keys. Let me know which one's you need please. Thank you!

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall

The attached encrypted zip file contains the requested registry entries. I sent you a private message with the password. Thanks.

Gustavo

Offline Justin Chalfant

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Re: Click to Update, then nothing happens
« Reply #9 on: November 02, 2018, 02:19:01 PM »
Got it! Let us run some test and see if we can get a repro.

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #10 on: November 02, 2018, 02:21:57 PM »
OK, thanks.

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #11 on: December 07, 2018, 03:46:56 PM »
Any update?

Offline Justin Chalfant

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Re: Click to Update, then nothing happens
« Reply #12 on: December 07, 2018, 04:48:49 PM »
Do you have a repro on a machine right now?

Offline GUSD

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Re: Click to Update, then nothing happens
« Reply #13 on: December 07, 2018, 09:25:49 PM »
I can reproduce the issue on several machines.  What can I do to help?

Offline Justin Chalfant

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Re: Click to Update, then nothing happens
« Reply #14 on: December 08, 2018, 08:59:49 AM »
If I email you a Zoom Meeting for screen sharing, could we check out your device that is reporting this issue? Maybe sometime this afternoon?