Messages

1

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Notepad++ Updated. Plugins are removed after update is applied.

« on: April 07, 2022, 04:45:33 PM »

Hi tbruneau
  It may be best if you submit a support request from https://patchmypc.com/technical-support and include the following logs from a client. https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#update-troubleshooting-client-logs  be sure to include any relevant screenshots and plugin information.

2

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Chrome Desktop Shortcut Issue

« on: March 14, 2022, 09:09:32 AM »

Unfortunately, we install and then run commands to delete the desktop icon but when the fist user logs on Google Chrome will default to creating a desktop shortcut to the users desktop if one isnt in the public users desktop.

3

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: How to use Transform File Correctly

« on: March 03, 2022, 03:02:14 PM »

Not from our publisher, you will need to set it in ConfigMgr/Intune and we will retain it on the app.  You could add an idea for that feature from our ideas page.  https://ideas.patchmypc.com/ideas/new

4

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: How to use Transform File Correctly

« on: March 03, 2022, 02:42:32 PM »

Hi Alan
That is all you need to do for adding that MST, if you are seeing it in the log then it is working as expected.

5

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: WSUS PP

« on: January 31, 2022, 03:00:48 PM »

Fahad
  The Patch My PC publisher works with Standalone WSUS, SCCM and Intune.  One of those solutions are required to work with our publisher. https://docs.patchmypc.com/

6

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Error Code 1 after successfully updating

« on: January 31, 2022, 08:37:58 AM »

Mitchell
I may be best to open a support case to investigate what you are seeing, use this link to submit a case: https://patchmypc.com/technical-support    Please include the following logs for troubleshooting: https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs

7

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Prevent one app from updating

« on: January 28, 2022, 06:59:10 AM »

Hi Kiwle
  This Forum is for questions around the Patch My PC product which does not support Android.  Thank You

8

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Software Normalization

« on: December 27, 2021, 10:11:44 AM »

Hi Moses
  You can export the DB scan to a CSV but we dont have any ways to tie in that data to asset management tools.

9

Report Publishing/Download/Hash Issues (Enterprises Using ConfigMgr and Intune) / Re: Mapinfo 2021

« on: December 06, 2021, 02:37:10 PM »

Hi juan
Please submit a support case from https://patchmypc.com/technical-support  with the following logs included https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-logshttps://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-logs

10

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: First installation

« on: December 03, 2021, 12:06:36 PM »

No Conflict, if you need us during the setup email us from https://patchmypc.com/technical-support and we can assist.

11

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: First installation

« on: December 03, 2021, 11:46:41 AM »

Hi Dom
  Yes you only install the publisher on the server that has the Software Update Point role and that is the top level server, you can find this from connecting to powershell from your CM admin console and running this ((Get-CMSoftwareUpdatePointComponent).Props | Where-Object PropertyName -eq "DefaultWSUS").Value2

12

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Adobe Digital Editions?

« on: November 23, 2021, 01:06:21 PM »

Hi
You are correct, it was available but had to be removed for the time being because our detection methods for applications cannot support it after Adobe made changes to the application.  We will continue to monitor changes to the Application and hope to find a way to add back into catalog.https://patchmypc.com/supported-products

13

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: View complete command line for Updated application

« on: November 08, 2021, 02:20:48 PM »

Hi,  Have you reviewed the following article.  Recast RCT needs to be downloaded into the local repository.  https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download.  If you have the files download please submit a support case: https://patchmypc.com/technical-support with the following logs included to help us troubleshoot.  %PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml

14

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Foxit Reader set as default during update

« on: November 04, 2021, 12:38:07 PM »

Hi
  Yes, since you have both you will need to add addition switch or create a MST for the reader program.  If the reader isnt needed on those and they want to user the reader in phantom you could uninstall the app from their device. This is very similar to having Acrobat and the Adobe reader installed on the same device.
https://kb.foxitsoftware.com/hc/en-us/articles/4403064938516-How-to-set-Foxit-PDF-Editor-as-the-Default-PDF-Viewer-Without-UAC-Prompt-

15

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Umbrella Roaming Client 3.0.17: Error 0x643(1603)

« on: September 17, 2021, 10:21:39 AM »

Hi Strauch
  Please submit in a support case to https://patchmypc.com/technical-support
please include the following logs/files:
Serverside
%PatchMyPCInstallDirectory%\PatchMyPC.log
%PatchMyPCInstallDirectory%\PatchMyPC*.lo_
%PatchMyPCInstallDirectory%\Settings.xml
Client side
%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked ÔÇÿInstallÔÇÖ in Software Center if it was an ÔÇÿAvailableÔÇÖ deployment.
%WinDir%\CCM\Logs\StateMessage.log