Chrome 0x87D300C9

[Mika-Zaja]

Hi all,

Sorry to bother you again, were in the process of registering any new app for our tenant.

Now Chrome.

I just got the error 0x87D300C9 in intune "The unmonitored process is in progress, however it may timeout. (0x87D300C9)"

I attached the log to the post. Hopefully its the right one. I just can not understand why it does not install properly.
It also takes much longer than most programs.

[Justin Chalfant (Patch My PC)]

Hello, sorry you are having an issue here. For Chrome here, are you deploying this out as an application or update? What versions are on the client side, are the user based installs? From the logs provided I found the following

I have reviewed the logs provided.

[StatusService] Downloading app (id = a521f4d8-6392-4b64-adf2-41521bdb486a, name Google Chrome 127.0.6533.120 (x64)) via DO, bytes 112151680/112151680 for user fbec639c-7c12-481c-bf4b-df159ce290fc    8/19/2024 2:08:24 PM    7 (0x0007)

[Win32App] Failed to parse downloadStartTimeUTC with    8/19/2024 2:08:08 PM    7 (0x0007)

[Win32App] Installation is timeout, collecting result    8/19/2024 2:38:32 PM    7 (0x0007)
Failed to save process info for app a521f4d8-6392-4b64-adf2-41521bdb486a because of invalid user id    8/19/2024 2:38:32 PM    7 (0x0007)
[Win32App] Process 3808 timeout    8/19/2024 2:38:32 PM    7 (0x0007)

Failing to parse, I would suggest you open a case with support as additional logs are needed. Please open case at https://patchmypc.com/technical-support

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.