Author Topic: TeamViewer 15.9.4 Error  (Read 313 times)

Offline Phylogenesis

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TeamViewer 15.9.4 Error
« on: August 29, 2020, 06:29:08 AM »
Code: [Select]
Starting download for: https://dl.teamviewer.com/download/version_15x/TeamViewer_Setup.exe                                           Downloader         29/08/2020 00:00:38        6 (0x0006)
Download Timeout: 15 minutes and 0 seconds                                                                                           WebClientEx        29/08/2020 00:00:38        6 (0x0006)
Finished downloading file: [https://dl.teamviewer.com/download/version_15x/TeamViewer_Setup.exe] Average speed: 10.33 MB/s (26 MB)   Downloader         29/08/2020 00:00:40        98 (0x0062)
Successfully downloaded the update                                                                                                   Downloader         29/08/2020 00:00:40        6 (0x0006)
The hash of file downloaded is different than the file hash in our catalog. Hash errors happen when vendors release updates that
aren't available in our catalog yet. This error should be resolved in the next catalog update.
Additional details:
    Downloaded Hash [lb6zYAnbXGDz7ZYrnvzEKaRujKg=]
    Catalog Hash    [mEYIMW/IcNTNmrqGyObLYhhkzSg=]                                                                                   Worker             29/08/2020 00:00:40        6 (0x0006)

When I download the file manually, I get a matching Hash:

Code: [Select]
Algorithm       Hash                                                                   Path                                                                                                                                                                     
---------       ----                                                                   ----                                                                                                                                                                     
SHA1            95BEB36009DB5C60F3ED962B9EFCC429A46E8CA8                               C:\Temp\TeamViewer_Setup.exe                                                                                                                                             

Which when Base64 encoded gives lb6zYAnbXGDz7ZYrnvzEKaRujKg=
« Last Edit: August 29, 2020, 06:42:19 AM by Phylogenesis »

Offline NVD

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Re: TeamViewer 15.9.4 Error
« Reply #1 on: August 31, 2020, 11:53:35 PM »
i opened a ticket for this as well last week and it got removed?

anyways the issue still occurs

Offline NVD

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Re: TeamViewer 15.9.4 Error
« Reply #2 on: September 04, 2020, 12:55:31 AM »
Hi any news on this?
There is a severe security issue fixed with the latest patch: https://threatpost.com/teamviewer-fhigh-severity-flaw-windows-app/158204/
This is the moment PMP should show what its worth for us.
Any other escalation possibilities for customers besides the forum?

Offline Admin - Omar

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Re: TeamViewer 15.9.4 Error
« Reply #3 on: September 04, 2020, 01:38:51 AM »
Hi any news on this?
There is a severe security issue fixed with the latest patch: https://threatpost.com/teamviewer-fhigh-severity-flaw-windows-app/158204/
This is the moment PMP should show what its worth for us.
Any other escalation possibilities for customers besides the forum?

This security patch was released last month in v15.8.3

Offline NVD

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Re: TeamViewer 15.9.4 Error
« Reply #4 on: September 04, 2020, 01:49:29 AM »
Hi Omar,

I understand your point.
But only for this security issue we enabled Teamviewer updates through PMP for version 15.
At this point we still don't have any Teamviewer v15 in the software updates library because of the hash mismatch.


Offline Phylogenesis

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Re: TeamViewer 15.9.4 Error
« Reply #5 on: September 04, 2020, 01:56:35 AM »
I've seen there has been another change in the catalog, but this still does not match the file I have been downloading:

Code: [Select]
Date          Catalog Hash                    Downloaded Hash
2020-08-26    e3Gco3Z32QsT55xPmE2Hfn69S/s=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-08-27    e3Gco3Z32QsT55xPmE2Hfn69S/s=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-08-28    e3Gco3Z32QsT55xPmE2Hfn69S/s=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-08-29    mEYIMW/IcNTNmrqGyObLYhhkzSg=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-08-30    mEYIMW/IcNTNmrqGyObLYhhkzSg=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-08-31    mEYIMW/IcNTNmrqGyObLYhhkzSg=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-09-01    mEYIMW/IcNTNmrqGyObLYhhkzSg=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-09-02    mEYIMW/IcNTNmrqGyObLYhhkzSg=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-09-03    mEYIMW/IcNTNmrqGyObLYhhkzSg=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=
2020-09-04    c+NtyYP1sL9EnJFu0b3auMbEHoA=    lb6zYAnbXGDz7ZYrnvzEKaRujKg=

Offline Cody Mathis

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Re: TeamViewer 15.9.4 Error
« Reply #6 on: September 04, 2020, 08:10:06 AM »
Hello,

Unfortunately, TeamViewer seems to be distributing different files from different parts of their Content Delivery Network. This is causing a hash mismatch for some of our customers.

You can use this link -> https://patchmypc-my.sharepoint.com/:u:/p/cody/EdjzLBwnjoJAueEXrgFkrDkB4L_KfSLsICpF3xsW_WNbAg?e=SIHK2u to get a copy of TeamViewer 15 that matches the hash in our catalog.

We are currently waiting for TeamViewer to have a consistent hash across their CDN to update the value in our catalog.

In the meantime, you can use the link above and use our local content repo option described in the link below.

https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download

Offline MadsB

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Re: TeamViewer 15.9.4 Error
« Reply #7 on: September 14, 2020, 11:36:14 PM »
We still get this error, and the link above has expired.

Any idea when the issue will be solved and if not could you possible re-post the link?

Thank you,
Mads Borlund

Offline Cody Mathis

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Re: TeamViewer 15.9.4 Error
« Reply #8 on: September 15, 2020, 05:33:09 AM »
Here is an updated link for 15.9.4

https://patchmypc-my.sharepoint.com/:u:/p/cody/EdjzLBwnjoJAueEXrgFkrDkB4L_KfSLsICpF3xsW_WNbAg?e=jjusfN


Unfortunately, this is a TeamVeiwer vendor issue. We are reaching out to them in hopes they can help us understand why their download links provide an inconsistent binary.

Offline MadsB

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Re: TeamViewer 15.9.4 Error
« Reply #9 on: September 15, 2020, 05:37:13 AM »
Yes, I understand it's a vendor CDN issue, and I'm not blaming PmPC.

Thanks for the link.

Best regards,
Mads Borlund

Offline Cody Mathis

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Re: TeamViewer 15.9.4 Error
« Reply #10 on: September 15, 2020, 05:55:49 AM »
Yeah, I figured you understood  :)

It is a frustrating experience for us as well. Most vendors, by a large margin, do not give us these hash mismatch headaches!!