Error 503 when downloading updates

stevebarnard74 · April 15, 2020, 08:20:14 AM

Hi,

New to Patch MY PC and working with a customer. Few bits of config info: - WSUS on separate box, using self signed cert, allowing ConfigMgr to manage the cert, WSUS cert added to trusted certs on site server, SUP configured to use SSL and 'Require SSL'. Proxy settings added to the WSUS server and Site server. When we try to run an ADR or download manually, get Error 503. Seems to be trying to set content source as the WSUS server using HTTP on port 8530. Is this correct? Not HTTPS and 8531? The error is "DownloadContentFiles() failed with hr=0x800701f7"

Catalogue downloads fine.

Patchdownloader log attached

Justin Chalfant (Patch My PC) · April 15, 2020, 09:20:52 AM

Quote from: stevebarnard74 on April 15, 2020, 08:20:14 AM
Is this correct? Not HTTPS and 8531? The error is "DownloadContentFiles() failed with hr=0x800701f7"

This is correct, is this failure in your console or when using an ADR? 503 is an HTTP unavailable error. in the WSUSPool running in IIS?

stevebarnard74 · April 15, 2020, 09:24:13 AM

Thanks for the reply. This fails using both an ADR and when trying to download manually. Happens on every 3rd party update when trying manually. The IIS pool is started.

Justin Chalfant (Patch My PC) · April 15, 2020, 09:27:13 AM

Quote from: stevebarnard74 on April 15, 2020, 09:24:13 AM
Thanks for the reply. This fails using both an ADR and when trying to download manually. Happens on every 3rd party update when trying manually. The IIS pool is started.

On your SUP site system, you can test disabling this option, and run your third-party update ADR?

You may be seeing this issue: https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/38885431-add-option-to-bypass-proxy-for-local-address-for-a

stevebarnard74 · April 15, 2020, 09:40:10 AM

That didn't work unfortunately. If I try to resolve the URL in a browser, I get the following message which seems to suggest what you were referring to.

Justin Chalfant (Patch My PC) · April 15, 2020, 09:42:59 AM

It looks like a DNS resolution issue on your end.

stevebarnard74 · April 15, 2020, 09:46:17 AM

That's what it suggests but I can resolve the IP address from the hostname OK and vice versa.

Justin Chalfant (Patch My PC) · April 15, 2020, 10:04:50 AM

This error is probably being returned from your web proxy. I think it's the proxy that can't resolve it.