Author Topic: "An error occurred while downloading the file..."  (Read 870 times)

Offline Export_User

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"An error occurred while downloading the file..."
« on: May 14, 2019, 05:27:23 AM »
Hello,

I'm doing my first sync with PMP Enterprise today and the majority of updates have published without any issues, however I got the below errors near the end of my sync. I can download all of the affected links without being blocked by our firewall, and as the other updates worked (Adobe, DisplayLink, etc.) it doesn't seem to be a server or account issue.

The publisher points me to the Digest KB, but it's not reporting a digest error, as far as I can tell...

Code: [Select]
Starting download for: https://dl.google.com/dl/earth/client/advanced/current/googleearthprowin-7.3.2-x64.exe Downloader 14/05/2019 12:11:14 6 (0x0006)
An error occurred while downloading the file:  The underlying connection was closed: An unexpected error occurred on a send. Downloader 14/05/2019 12:11:14 6 (0x0006)
This error appears to be a known error. Please see our KB article https://patchmypc.com/digest-mismatch-download-filtered for the resolution. [] Downloader 14/05/2019 12:11:14 6 (0x0006)
Starting download for: https://dl.google.com/dl/earth/client/advanced/current/googleearthprowin-7.3.2.exe Downloader 14/05/2019 12:11:14 6 (0x0006)
An error occurred while downloading the file:  The underlying connection was closed: An unexpected error occurred on a send. Downloader 14/05/2019 12:11:17 6 (0x0006)
This error appears to be a known error. Please see our KB article https://patchmypc.com/digest-mismatch-download-filtered for the resolution. [] Downloader 14/05/2019 12:11:17 6 (0x0006)
Starting download for: https://download.visualstudio.microsoft.com/download/pr/65aecaf4-6011-4882-831d-c9b90cd5033c/55c3561e8ee2629a5298a0ac828fdf0a/dotnet-runtime-2.2.4-win-x64.exe Downloader 14/05/2019 12:11:17 6 (0x0006)
An error occurred while downloading the file:  The underlying connection was closed: An unexpected error occurred on a send. Downloader 14/05/2019 12:11:17 6 (0x0006)
This error appears to be a known error. Please see our KB article https://patchmypc.com/digest-mismatch-download-filtered for the resolution. [] Downloader 14/05/2019 12:11:17 6 (0x0006)
Starting download for: https://download.visualstudio.microsoft.com/download/pr/c4dcaead-1f81-49af-b824-e6a42b4dbe5a/0d292d75a11666d5e2ebeed4171d27a7/dotnet-hosting-2.2.4-win.exe Downloader 14/05/2019 12:11:17 6 (0x0006)
An error occurred while downloading the file:  The underlying connection was closed: An unexpected error occurred on a send. Downloader 14/05/2019 12:11:18 6 (0x0006)
This error appears to be a known error. Please see our KB article https://patchmypc.com/digest-mismatch-download-filtered for the resolution. [] Downloader 14/05/2019 12:11:18 6 (0x0006)
Starting download for: https://download.visualstudio.microsoft.com/download/pr/f417c16b-d043-44ac-91df-6eebf8a0adaf/2c86c96cee4a6040d7986b5487d8a232/dotnet-sdk-2.2.106-win-x64.exe Downloader 14/05/2019 12:11:18 6 (0x0006)
An error occurred while downloading the file:  The underlying connection was closed: An unexpected error occurred on a send. Downloader 14/05/2019 12:11:21 6 (0x0006)
This error appears to be a known error. Please see our KB article https://patchmypc.com/digest-mismatch-download-filtered for the resolution. [] Downloader 14/05/2019 12:11:21 6 (0x0006)
Starting download for: https://az764295.vo.msecnd.net/stable/51b0b28134d51361cf996d2f0a1c698247aeabd8/VSCodeSetup-x64-1.33.1.exe Downloader 14/05/2019 12:11:21 6 (0x0006)
An error occurred while downloading the file:  The underlying connection was closed: An unexpected error occurred on a send. Downloader 14/05/2019 12:11:21 6 (0x0006)
This error appears to be a known error. Please see our KB article https://patchmypc.com/digest-mismatch-download-filtered for the resolution. [] Downloader 14/05/2019 12:11:21 6 (0x0006)

Offline Justin Chalfant

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Re: "An error occurred while downloading the file..."
« Reply #1 on: May 14, 2019, 09:18:50 AM »
The underlying connection was closed: An unexpected error occurred on a send.

This is generally a firewall or web proxy. What happens if you manually browse out to the download URL for some of the updates reporting this error?

Offline Export_User

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Re: "An error occurred while downloading the file..."
« Reply #2 on: May 14, 2019, 09:24:26 AM »
That's what I was thinking, but I tried browsing to it manually and the downloads work without any issues.

Edit - I was testing it under my own account but the publisher was using a restricted account, so my mistake. The network team has resolved this by applying a rule to our firewall.
« Last Edit: May 14, 2019, 09:51:04 AM by RobG »