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Zoom Workplace not detected and won't install/update

Started by denmalley, October 23, 2024, 12:32:22 PM

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denmalley

PMPHU does not detect that I already have Zoom Workplace installed on my PC (not installed as a windows app from the store).  When I choose install from the PMPHU interface, it opens zoom workplace but goes no further.  I closed zoom workplace from the system tray and tried again, and it just launched the app but went no further.

So I manually updated within the app.  PMPHU still does not detect it as installed.

Finally, the current version that was installed via manual update was 6.2.5, while the PMPHU interface shows 6.2.3 as the latest version.  Granted 6.2.5 was just released yesterday, but there is also a 6.2.4 that was released on 10/14.

Omar (Patch My PC)

#1
Did you install Zoom Workplace using an MSI installer? if so then it will not be detected because the one we use is the EXE (The most common one).

denmalley

I am not sure, I usually save all my downloaded installers but can't seem to find this one.

Omar (Patch My PC)

In "Add/Remove Programs", if Zoom is called:
Zoom Workplace (64-bit) or Zoom Workplace (32-bit), then it's the MSI
And if it's called:
Zoom Workplace, then it's the EXE