Publishing Service Sync error - An error occurred while checking if catalog file is signed by Patch

darwyn99 · May 02, 2019, 09:44:20 AM

I'm getting this error when I try and kick off a publishing service sync manually or scheduled. A scheduled sync ran and completed last night at 7pm, but since then I'm not able to initiate a sync. The only thing I've modified is trying to adjust the command line on the VMware Tools update. I had added a command and saved it previously. It was causing issues so I removed it this morning.

Error in patchmypc.log:
An error occurred while checking if catalog file is signed by Patch My PC: Unspecified error

Thanks for the help.

kenk223 · May 02, 2019, 10:23:29 AM

I'm receiving the same error as well. Sync automatically ran yesterday at 2PM. I tried setting up the manual download Java updates and went to sync and received the error. I removed Java again, but the error persists. P.S. The next warning after the error is Catalog is NOT trusted.

Justin Chalfant (Patch My PC) · May 02, 2019, 10:26:47 AM

Could you guys email us the patchmypc.log using https://patchmypc.com/technical-support. We aren't able to repro.

darwyn99 · May 02, 2019, 10:34:22 AM

I just sent in my log.

Justin Chalfant (Patch My PC) · May 02, 2019, 10:53:20 AM

Thanks, we are looking into this issue.

kenk223 · May 02, 2019, 11:00:28 AM

I just sent mine as well.

Justin Chalfant (Patch My PC) · May 02, 2019, 11:15:15 AM

Please try now and let us know if things are processing ok? It looks like we had a minor server-side change that caused the catalog file to send an empty file causing the certificate validation to fail.

darwyn99 · May 02, 2019, 11:29:11 AM

Yep, working again for me. Thanks.

Justin Chalfant (Patch My PC) · May 02, 2019, 11:32:30 AM

Perfect! Thanks for reporting.

kenk223 · May 02, 2019, 12:10:48 PM

Mine is syncing again as well. Thanks for the quick turnaround!