Messages

Thanks for reaching out.

This is an issue we have discovered today which has affected a small number of our customers. We had an internal issue for a duration of around 5 minutes and it appears anybody that sync'd in this time was affected.

We fixed the root cause of the issue this morning, March 16th, 2023, at 08:01 AM EST, but if you are experiencing technical difficulties, resyncing the Publisher will likely fix any of the related issues you may have.

If you are still experiencing issues after resyncing, please reach out to us at [email protected]

Hi rmuetz01,

Yes, you can run the publisher on an Azure VM. The requirements page (https://docs.patchmypc.com/installation-guides/intune/requirements)lists the minimum software and hardware requirements needed for the VM you install the publisher on. We'd be happy to help you with the setup of the publisher in your environment. Please feel free to use the following link to schedule a setup call with us: https://patchmypc.com/schedule-setup-call.

Happy to help!

Hi  ian.shelley,

Thanks for your post. The Publisher will never delete an assignment directly. If you remove an assignment from the list, it will not be recreated in the future, but it will not be deleted in Intune. It may also be copied from previous app versions depending on your Intune application creation options. If you would like to update the assignments to match what you added om the manage assignment feature, you'll need to select the Republish during next sync schedule right-click option. This will delete ALL assignments and recreate them to match what you set in the Manage Assignments feature.

Happy to help. Feel free to reach out if you have any further questions.

I hope you have a great rest of your day!

Hello,

We do offer the Microsoft Edge product in our catalog, the decision to use it would depend on your environment. We offer the stable version, if you want to use Stable extended, you can use the Microsoft provided updates for Edge stable. If you did use Microsoft Edge from Patch My PC, you can distinguish which one is coming from us because the vendor will say Patch My PC instead of Microsoft.

Thanks,

Priscilla Leon

Hello,

We just released a catalog update with the new versions of those apps:https://patchmypc.com/patch-my-pc-catalog-update-11-09-22

If you restart the publisher and run a manual sync, you should be able to download the newest versions. Please let us know if it is still not downloading after attempting the sync again by sending us an email at [email protected].

Thanks,

Priscilla Leon

Just wanted to send you an update and let you know that this was fixed today. If you are still having issues with the detection for this, please reach out to us at [email protected].

Heard back from the catalog team and we should have it fixed this week. I'll send another update once that's done.

Thanks,

Priscilla

Hello,

Thanks for reaching out to us. I've let the catalog team know about this. I'll send you an update with more information as soon as possible.

Thanks again,

Priscilla

Hey,

Thanks for reaching out. To help us do further troubleshooting, can you send us an email at [email protected] and include the following logs from a client device experiencing this issue:

If this is for Intune, please send us the following logs:
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

If this is for ConfigMgr, please send us the following logs:
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\WindowsUpdate.log
You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml

Hello,

When possible, please send the SMSTS.log and the logs listed below from the client device to [email protected].

%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked 'Install' in Software Center if it was an 'Available' deployment.
%WinDir%\CCM\Logs\StateMessage.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml