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Messages - Raunak Desai (Patch My PC)

#61
Hey Bjohn,

Thank you for reaching out.

Can you please elaborate the concern here? Are we talking about adding this as an app in our catalog ?

I'm sharing an attachment, that has all the .Net components/ app we support through PatchMyPC. If this is new app that you wanted us to add; please request it by going to ideas.patchmypc.com

Regards,
Raunak
#62
Hey Bernards,

Apologies for the delayed response.

Can you please confirm if the issue is with a specific apps or for all the apps you have seen the same behavior if it gets failed ?

I'll check internally with the dev team, if there are any changes made in the latest release of the publisher which is preventing it to not show the url.

Appreciate your cooperation and support on this.

Regards,
Raunak
#63
Hey StPendl,

Hope you are keeping well.

Thank you for reaching out.

We have updated the url, and it's correct now. :)

Regards,
Raunak
#64
Hey Aleksander,

Hope you are keeping well.

This is a generic error, and there are multiple reason for around the error :

1. The issue can be related to a proxy blocking some things to be downloaded.
2. Antivirus blocking the download.
3. There are chances that the download is partially complete.

I would request to please share the logs from one of the affected client machine, based on the platform wheher it's Intune or SCCM, and I will look into it. https://patchmypc.com/collecting-log-files-for-patch-my-pc-support.

Also, may you please grab a copy of this script and run it against the same device, then share the csv output with me?

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCUninstallRegistryHives.ps1

Regards,
Raunak

#65
Hey Will,

Apologies for that. I mis-understood the concern.

Let me check with my team internally, and I would also suggest you create a support case, so that other engineer have visibility and also share their insights : https://patchmypc.com/technical-support

Regards,
Raunak
#66
Hey Will,

Can you please share the application name you have observed that does not update the existing application and creates a new one every time?

Also, please share the screenshot while right-clicking on the app and selecting "Manage update and retention".

Regards,
Raunak

#67
Hey !

That's awesome. Happy that the issue stands resolved.

Please feel free to reach out if you face any challenges in the future.

Have a good one !

Regards,
Raunak
#68
Hey !

That's awesome. I'm glad the steps helped you.

Please feel free to reach out if you face any challenges in the future.

Have a good one!

Regards,
Raunak
#69
Hey !

I would also like to share a few troubleshooting steps mentioned in this PMPC article, based on the last screenshot you've shared.

Please follow Possible cause 3 : https://patchmypc.com/the-request-was-aborted-could-not-create-ssl-tls-secure-channel.

Let me know if that fixes the issue. Meanwhile, I'll investigate more into this.

Cheers!
#70
Hey !

Good Morning.  :)

Can you please confirm that the URL for the product update content is whitelisted? https://patchmypc.com/list-of-domains-used-for-downloads-in-patch-my-pc-update-catalog

Also, which are the 2 products are we referring to here ?

Regards,
Raunak
#71
Hey,

Yes, that is correct. The apps and update is available for SCCM and Intune. You cannot deploy an app through WSUS as it natively doesn't provide that feature, but you can still deploy it as an update in WSUS.

PatchMyPc supports all the 3 platforms.

Regards,
Raunak

#72
Hey !

Thank you for reaching out.

The product is available, and it's visible in the article as well : https://patchmypc.com/supported-products

Hope this helps.

Regards,
Raunak
#73
Hey Fkhan,

Hope you are keeping well.

It's been a while since I heard from you, If you still need help, just reply to this message when you can.

Have a great day.

Regards,
Raunak
#74
Hey Will !

Apologies for the delayed response.

If you want the app to update the existing one whenever there is a new version available, then you can enable this option on a global level or at an individual application level.

Hope this helps.

Regards,
Raunak


#75
Hey,

Apologies for the delayed response.

I will check internally for this and will update you. Can you please confirm if the issue still persist or it's working now ?

Regards,
Raunak