Application Update Install Failure 0x80070001

[mbrinn-SMB]

Our company is evaluating whether Patch My PC will work for us and through my testing, I've come across one issue that I'm hoping someone can help answer.

We are using Patch My PC enterprise using Intune only and recently I published an update for KeePass  v2.54.0. I have three installations that failed with the error code 0x80070001 when I check the status in Intune. The logs show the following:

2023-06-15 14:55:56.550   Log opened. (Time zone: UTC-04:00)
2023-06-15 14:55:56.550   Setup version: Inno Setup version 6.2.2
2023-06-15 14:55:56.550   Original Setup EXE: C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe
2023-06-15 14:55:56.551   Setup command line: /SL5="$C90468,3460160,781312,C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe" /VERYSILENT /NOCLOSEAPPLICATIONS /NORESTARTAPPLICATIONS /NORESTART /SP- /SUPPRESSMSGBOXES /LOG=C:\ProgramData\PatchMyPCInstallLogs\OPS-MIS-1975L-KeePass-2.54-Setup.exe.log
2023-06-15 14:55:56.551   Windows version: 10.0.22000  (NT platform: Yes)
2023-06-15 14:55:56.551   64-bit Windows: Yes
2023-06-15 14:55:56.551   Processor architecture: x64
2023-06-15 14:55:56.551   User privileges: Administrative
2023-06-15 14:55:56.557   Administrative install mode: Yes
2023-06-15 14:55:56.557   Install mode root key: HKEY_LOCAL_MACHINE
2023-06-15 14:55:56.557   64-bit install mode: No
2023-06-15 14:55:56.578   Created temporary directory: C:\WINDOWS\TEMP\is-J8SEI.tmp
2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.
                         
                          Please close all instances of it now, then click OK to continue, or Cancel to exit.
2023-06-15 14:55:56.585   Got EAbort exception.
2023-06-15 14:55:56.585   Deinitializing Setup.
2023-06-15 14:55:56.588   Log closed.

I'm wondering if after a failure like this, do application updates retry? After several syncs with the affected devices, it doesn't look like the updates have tried to install again.

[Justin Chalfant (Patch My PC)]

Hi there,

Looking at the log, it appears the install is failing because the application is open see these lines in the set up log:

Code Select Expand

2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.
For this situation, you can use the Manage conflicting processes... (https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#manage-conflicting-processes) feature to auto-close the process or notify the user. For this to take affect, you could delete the Intune app after making this change and running a sync to have it re-create.

Our company is evaluating whether Patch My PC will work for us and through my testing, I've come across one issue that I'm hoping someone can help answer.

We are using Patch My PC enterprise using Intune only and recently I published an update for KeePass  v2.54.0. I have three installations that failed with the error code 0x80070001 when I check the status in Intune. The logs show the following:

2023-06-15 14:55:56.550   Log opened. (Time zone: UTC-04:00)
2023-06-15 14:55:56.550   Setup version: Inno Setup version 6.2.2
2023-06-15 14:55:56.550   Original Setup EXE: C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe
2023-06-15 14:55:56.551   Setup command line: /SL5="$C90468,3460160,781312,C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe" /VERYSILENT /NOCLOSEAPPLICATIONS /NORESTARTAPPLICATIONS /NORESTART /SP- /SUPPRESSMSGBOXES /LOG=C:\ProgramData\PatchMyPCInstallLogs\OPS-MIS-1975L-KeePass-2.54-Setup.exe.log
2023-06-15 14:55:56.551   Windows version: 10.0.22000  (NT platform: Yes)
2023-06-15 14:55:56.551   64-bit Windows: Yes
2023-06-15 14:55:56.551   Processor architecture: x64
2023-06-15 14:55:56.551   User privileges: Administrative
2023-06-15 14:55:56.557   Administrative install mode: Yes
2023-06-15 14:55:56.557   Install mode root key: HKEY_LOCAL_MACHINE
2023-06-15 14:55:56.557   64-bit install mode: No
2023-06-15 14:55:56.578   Created temporary directory: C:\WINDOWS\TEMP\is-J8SEI.tmp
2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.
                         
                          Please close all instances of it now, then click OK to continue, or Cancel to exit.
2023-06-15 14:55:56.585   Got EAbort exception.
2023-06-15 14:55:56.585   Deinitializing Setup.
2023-06-15 14:55:56.588   Log closed.

I'm wondering if after a failure like this, do application updates retry? After several syncs with the affected devices, it doesn't look like the updates have tried to install again.

[woofharem]

Hi there,

Looking at the log, it appears the install is failing because the application is open see these lines in the set up log:

Code Select Expand

2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.
For this situation, you can use the Manage conflicting processes... (https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#manage-conflicting-processes) feature to auto-close the process or notify the user. For this to take affect, you could delete the Intune app after making this change and running a sync to have it re-create.

Our company is evaluating whether Patch My PC will work for us and through my testing, I've come across one issue that I'm hoping someone can help answer.

We are using Patch My PC enterprise using Intune only and recently I published an update for KeePass  v2.54.0. I have three installations that failed with the error code 0x80070001 when I check the status in Intune. The logs show the following:

2023-06-15 14:55:56.550   Log opened. (Time zone: UTC-04:00)
2023-06-15 14:55:56.550   Setup version: Inno Setup version 6.2.2
2023-06-15 14:55:56.550   Original Setup EXE: C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe
2023-06-15 14:55:56.551   Setup command line: /SL5="$C90468,3460160,781312,C:\Windows\IMECache\0dd8f8aa-85ed-4a07-9019-3c445fad6c98_1\KeePass-2.54-Setup.exe" /VERYSILENT /NOCLOSEAPPLICATIONS /NORESTARTAPPLICATIONS /NORESTART /SP- /SUPPRESSMSGBOXES /LOG=C:\ProgramData\PatchMyPCInstallLogs\OPS-MIS-1975L-KeePass-2.54-Setup.exe.log
2023-06-15 14:55:56.551   Windows version: 10.0.22000  (NT platform: Yes)
2023-06-15 14:55:56.551   64-bit Windows: Yes
2023-06-15 14:55:56.551   Processor architecture: x64
2023-06-15 14:55:56.551   User privileges: Administrative
2023-06-15 14:55:56.557   Administrative install mode: Yes
2023-06-15 14:55:56.557   Install mode root key: HKEY_LOCAL_MACHINE
2023-06-15 14:55:56.557   64-bit install mode: No
2023-06-15 14:55:56.578   Created temporary directory: C:\WINDOWS\TEMP\is-J8SEI.tmp
2023-06-15 14:55:56.585   Defaulting to Cancel for suppressed message box (OK/Cancel):
                          Setup has detected that KeePass Password Safe is currently running.
                         
                          Please close all instances of it now, then click OK to continue, or Cancel to exit.
2023-06-15 14:55:56.585   Got EAbort exception.
2023-06-15 14:55:56.585   Deinitializing Setup.
2023-06-15 14:55:56.588   Log closed.

I'm wondering if after a failure like this, do application updates retry? After several syncs with the affected devices, it doesn't look like the updates have tried to install again.

Oh thank you. i also had that problem and it was solved by your answer.