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Messages - Andrew Jimenez (Patch My PC)

#1
Hi Brenden,

You are free to use Scriptrunner to do the notifications, but we cannot offer any support for using Scriptrunner in this manner.
#2
I'm hoping we'll have a Player update this week. We are having to purchase a license for workstation to get access to the full download, as the only option we've found without purchasing a license is a stripped-down MSI, not the full installer.
#3
Hello,

I do not see an Software either with the vendor SQLite Manager, or name SQLite Manager in our supported products list. What is the product name within Patch My PC so that we may check it.

Addtionally, can you confirm that this is for our enterprise catalog, and not for our home updater?
#4
We should have it in the catalog today, however Plantronics has moved the installer behind a paywall, so unfortunately, we are switching this product to a local content product today: https://patchmypc.com/local-content-repository-for-licensed-applications-that-require-manual-download
#5
Thanks for posting the fix @altu!

The other condition for this issue to occur is having the "Copy requirement rules" checkbox in the Patch My PC Intune Options checked. We're going to add a fix for this issue in a future release, however, it won't be backwards compatible, so the fix this time will be manual. Remove the Powershell applicability rule for the older version of Zoom Meetings.
#6
We are investigating this issue, updates have been working in our testing, so we have been gathering logs and are trying to determine the cause for this issue.
#7
Happy to help! Camtasia's is the same.

You can usually find the command line needed by searching for the product name + silent install on your favorite search engine.

I found Camtasia's here: https://assets.techsmith.com/docs/Camtasia_2023_MSI_Installation_Guide.pdf
#8
Hi Jeff,

The command-line arguments will differ per application. If you need to add command-line arguments, use the right-click option "Modify Command Line" as referenced here: https://patchmypc.com/custom-options-available-for-third-party-updates-and-applications#modify-command-line

Note that you only need to put the additional command options there.

For Snagit for example, you would just add: TSC_SOFTWARE_KEY=LICENSEKEY
#9
Hello,

I think we might need to see installation logs here. It sounds like there might be another installation that is downgrading the app after Patch My PC successfully upgrades it.

Can you please open a support request at: https://patchmypc.com/technical-support

With the Logs indicated under "Intune Applications/Updates Failing to Install on Client Devices" from here: https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs-intune in a zip file?

Thanks!
#10
Hello,

The recommendation can be found here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/basics.html#transform-mst-file-basics

  • Once an MST is applied during an install, another MST can't be used later during an update (say, to change one setting).
  • During an update or repair, the installer references the MST file that the installation used when it was first installed.
  • The only way to use a different MST is to uninstall the product and then reinstall with a new MST file.
#11
Adobe specifically recommends not applying the MST file for updates. I have not seen the MST required for Adobe update deployments, only the initial installation.
#12
So if you are always going to the latest version of Splunk, ie: going from 9.1 to 9.2 when it is released, you should stick with latest. If you stick on a specific release for an extended period of time, choose that release instead, then move your customizations over.

You could also publish both, then pick and choose which one to deploy based on your needs, but that may get too complicated.

I can also confirm that we will be adding a separate entry for 9.2 to the catalog early next week.
#13
Hello,

That is interesting, it seems like there was an issue when trying to publish the postponed binaries that left you in this state. The best thing to do in this situation would be to delete the existing apps and their content and have Patch My PC recreate them on the next sync.

If you notice a really recent date on one of these apps, feel free to open a case with our support and send over the logs and we might be able to determine why creating the app failed.
#14
We'll also be investigating if 9.2 needs to be added as its own product, which I believe it will be!
#15
Hello,

Unfortunately, I don't see an easy way to accomplish this. Our notification requires that a conflicting process be open to show up...

I'd recommend taking a look at the PowerShell App Deployment Toolkit for this: https://psappdeploytoolkit.com/ I think it can make a popup with more generic launch conditions.