if anyone else had encountered this problem

[Whoser]

Hi All

We're trying to upgrade the version of Cisco AnyConnect used across our estate to the latest version (4.10) and have successfully used Patch My PC to package it for Intune.

However, we're encountering an issue as some of our devices originally had version 4.2 and were updated to a newer version.  On these PCs, the installer fails.  From manually running the installer, it's because it's looking for the 4.2 installer which was originally in the SCCM Cache but has long since been removed.  If I manually install 4.2 and then let Intune run the 4.10 update again it successfully upgrades.

I know this isn't strictly a Patch My PC issue, but I was wondering if anyone else had encountered it and if so, how did you resolve it as we have over 7000 PCs to update.

[nithin]

Hello,

I am checking if I can reproduce this issue in the lab. Could you please provide the following details?

• What is the AnyConnect product name and version present on the affected devices?
• Are there any files missing from the install directory on those devices?
• Have you tried updating using the AnyConnect app instead of an update?

Workaround:

• Add a 4.2 uninstall script as a pre-script to the 4.10 app and deploy it as required. This will uninstall and clean up 4.2 and install the 4.10 standalone app.