Chrome - Retained applications and deployment not being created for new versions

[PaulKlerkx]

Hi, we seem to have some weirdness happening with Google Chrome and retention.  See PMPC-Chrome01.jpg - showing multiple versions in console and deployment still remains on an old version.  PMPC-Chrome02.jpg shows we only have retention of 1 version set. I have verified the settings on the app are "As defined in ConfigMgr apps" as well.   

PMPC log shows this - Note the part at the end where it can't find the directory. 

Code Select Expand

7/08/2024 8:57:58 PM Processing Installable Application: 47/98. (Google Chrome 127.0.6533.100 (x64)) 8 (0x0008)
7/08/2024 8:57:58 PM The application [Google Chrome 127.0.6533.100 (x64)] meets the criteria for enabled products based on the search pattern [Include: Google Chrome%x64%] [Exclude: %EXE%] 8 (0x0008)
7/08/2024 8:57:58 PM Resolving content paths for Google, Inc.:Google Chrome (x64) 8 (0x0008)
7/08/2024 8:57:58 PM Finished resolving content paths for Google, Inc.:Google Chrome (x64). A total of 0 related content directories were found. 8 (0x0008)
7/08/2024 8:57:58 PM Found that [Path: \\corp\cm\Updates\PatchMyPC\Applications\Google, Inc_\Google Chrome (x64)\4bd2bd01-4679-4746-971f-821a3568a772] does not exist. Will begin processing application [Google Chrome 127.0.6533.100 (x64)] 8 (0x0008)
7/08/2024 8:57:58 PM Creating a new ConfigMgr application for: Google, Inc. [Google Chrome 127.0.6533.100 (x64)] 8 (0x0008)
7/08/2024 8:57:58 PM Google Chrome 127.0.6533.100 (x64) exists in ConfigMgr,
but the content source folder
\\corp\cm\Updates\PatchMyPC\Applications\Google, Inc_\Google Chrome (x64)\4bd2bd01-4679-4746-971f-821a3568a772
wasn't found. 
8/08/2024 11:03:21 AM Removing PublishNow flag for Google Chrome 127.0.6533.100 (x64) 8 (0x0008)

PMPC-Chrome03.jpg shows the directory exists but it is in a subfolder called "retained"

We have a similar thing happening with MS Edge Webview, MS Edge, Notepad++, VLC Media Player and Zoom Workplace.  other apps seem to be OK. 

Any thoughts on how I fix this other than manually?

[Andrew Jimenez (Patch My PC)]

Hey Paul,

For this, I would recommend raising a support request with the team so that we can get a full set of logs and see what happened. https://patchmypc.com/technical-support

Typically, the fastest resolution for these issues is to delete the broken apps and their content and sync them again. The causes for this type of issue vary, but typically it is due to the Publisher not being able to find the existing app or content and recreating the app new instead.