Zscaler Fails to Uninstall

[PaulKlerkx]

Hi, we had a specific scenario that caused the zscaler uninstall not to work.  Posting here in case it helps others.  We deployed zscaler to all devices, then identified that some devices being display machines with generic logins were getting an authentication prompt which was never acknowledged.  We pushed the PMPC Zscaler uninstall and it failed on all.  identified that there were a couple of processes missing from the executable list in the deployment type.  Once added, the uninstalls started happening. 
These should all be added if not there already

ZSATray.exe
ZSATunnel.exe
ZSAService.exe
ZSAHelper.exe
ZSAUpdater.exe
ZSAUpm.exe
ZSATrayManager.exe

Last two are the missing ones

[Pete (Patch My PC)]

Hi Paul,

Thanks for that information I'll pass it onto our app support team

[Andrew Jimenez (Patch My PC)]

We'll be adding those additional binaries to the list of conflicting processes early next week. Thanks for letting us know!