Dell Command Update 5.0 Issue

[mvaughan]

Hello,

On the update from Dell Command Update 4.9 to 5.0 we went from a success/failure ratio of 450/64 to 10/469 (near complete failure) and a couple different installation errors, such as 0x80070409 and 0x800700FF.  The errors themselves don't seem to have a lot of documentation on them either.  Also, there were no config changes made to Patch My PC either.

Any suggestions?

Thanks

[Spencer (Patch My PC)]

Hello and sorry for the delay!

Can you please collect the following log files from one of the failing clients and email them to [email protected]? Once we have the logs, we can investigate why the 5.0 update is failing.

When troubleshooting update installation errors on a client, we will need the following client logs:

%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\DeltaDownload*.log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log (If exist)
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\ScanAgent*.log
%WinDir%\CCM\Logs\StateMessage.log
%WinDir%\CCM\Logs\UpdatesDeployment*.log
%WinDir%\CCM\Logs\UpdatesHandler*.log
%WinDir%\CCM\Logs\UpdatesStore*.log
%WinDir%\CCM\Logs\WUAHandler*.log
%WinDir%\WindowsUpdate.log
You need to run Get-WindowsUpdateLog on Windows 8.1 and newer in PowerShell.
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml

[mvaughan]

Hello and sorry for the delay!

Can you please collect the following log files from one of the failing clients and email them to [email protected]? Once we have the logs, we can investigate why the 5.0 update is failing.

Hi Spencer,

Thanks for the quick reply.  I don't appear to have the %WinDir%\CCM directory.  I do have %ProgramData%\PatchMyPC and %ProgramData%\PatchMyPC-Intune directories along with the WindowsUpdateLog I generated though.  Would Intune generate a \CCM directory?

Thanks