Fortigate VPN update

[Cliffb]

Hi all

got the forti VPN update working, the only issue is it strips out the connection settings, is there a way to retain these connection settings, as a manual update they seem to stay, I dont fancy having to put the settings back on close to 1000 machines

thanks

[Antony (Patch My PC)]

Hi!

Is there any additional command line arguments you use when manually installing which helps retain the settings?

I know the config files are usually stored in this location - C:\Program Files (x86)\Fortinet\FortiClient>. Can you check to see if this file is still present?

Thanks,
Antony

[Cliffb]

the settings get removed from the registry, we install the VPN and then add the vpn settings via a reg file in the build process on sccm

[Antony (Patch My PC)]

Hi Cliff,

Sorry for the delayed response.

Could you please raise a case to [email protected] and provide the relevant logs from the following link then we can take a look at what might be happening here - https://patchmypc.com/collecting-log-files-for-patch-my-pc-support

Thanks,

Antony

[Jimmywick]

You  may have a current support contract for your device, Fortinet support is fairly responsive and can probably be fixed fairly quickly. As you point out, there may be a misconfiguration somewhere in your device's VPN setup.  We are also good at step-by-step instructions on the setup process if you get stuck or provide advice on system best practices. I have sent multiple copies of the customer composition in the past and asked  to review them to see if there are any changes.

Regards,
J Wick