TeamViewer 15.20.6 everyday

highstream · August 30, 2021, 01:00:53 AM

For the past week, Patch has shown TeamViewer 15.20.6 (x64) every day, even though it's installed -- a few times now! -- and a search finds no other version is anywhere else on my main drive. I thought maybe TeamViewer was having problems that needed repeated updates, but checking now that's not the case.

StPendl · August 30, 2021, 01:21:30 AM

The latest Teamviewer release is 15.21.5
The list on the right hand side of the window displays the installed version in red, if it needs updating.
The list on the left hand side of the window displays the version to update to.

It might be the case that you have Teamviewer running in the background and PMPC is not able to close it for updating.
You may have to check the log file of PMPC to see what is causing this issue to be able to resolve it.

highstream · August 30, 2021, 10:50:01 AM

You're correct, TeamViewer is running in the background on start up. I wasn't aware of that and will correct it. However, that begs the question: why day after day does PMPC show the install of 15.21.5 as successful when it's not? I've attached some screenshots from what happens after rebooting and running PMPC for TeamViewer. They show the results, along with shots of RevoPro and the executable's Properties' details. Seems like a bug.

StPendl · August 30, 2021, 11:46:14 PM

If you are starting applications at the Windows startup it is good to enable the automatic closing of running applications before updating them, see attached image.
If you use the scheduled task to run automatic updates, this will close all applications that are updated, even if you currently work with one.
You should really check the log file created by PMPC to check what the real issue is that the update fails, see the options for its location.

highstream · August 31, 2021, 12:40:33 AM

Attached is the log for the past two days. Don't see any failures in the 15.20.6 installs. Further back in the past week, on 8-24 & 8-25 15.20.4 showed as installed successfully, and on 8-27 and 8-28 15.20.5 likewise. This seems like something that should be handled in either TeamViewer's install program or PMPC, or both. Being prompted to close a running process or being asked if it's ok to close it is common. In this case neither is happening and PMPC is giving a false result. If PMPC has an auto close, then presumably it should also trigger a request to close. I don't think many users remember every process they have in startup or can be expected to.

StPendl · August 31, 2021, 01:09:12 AM

PMPC will display a notification to close the running application if the update is done interactively through PMPC, if I remember correctly.
Teamviewer usually cancels any running instance on update, but it is a long time ago that I installed Teamviewer manually, so that might have changed.
Lets see what the PMPC staff comes up with.

highstream · August 31, 2021, 01:15:46 AM

That's what I thought, but looking at my startup list (Task Mgr), TeamViewer and Java seem the only ones PMPC deals with. Right now TeamViewer is not there, even though I didn't do anything to remove it, but it is checked in Autoruns. Will see. In any case, thanks for your help.

StPendl · August 31, 2021, 01:18:26 AM

Teamviewer is not restarted after an update, you need to start Teamviewer manually afterwards or reboot the system.

highstream · August 31, 2021, 04:37:01 PM

Well, PMPC?

StPendl · August 31, 2021, 11:12:39 PM

If I remember correctly, Teamviewer is not even restarted after a manual update, since the setting "start with Windows startup" is not enabled by default.

highstream · September 01, 2021, 11:33:23 PM

Autoruns shows TeamViewer_Service.exe sets itself to start.

highstream · September 03, 2021, 01:18:06 AM

Even with TeamViewer process stopped, I'm finding Patch doesn't actually install the update, although it says that it has.

StPendl · September 03, 2021, 02:50:48 AM

Are there more than one entry for Teamviewer with different version numbers in "Apps and Features"?
If so, remove both and install only one instance of Teamviewer.
You may also check the uninstaller section of PMPC, since that lists the 32-bit and 64-bit uninstall entries of the registry separately.

highstream · September 03, 2021, 10:16:41 AM

I found the problem: PMPC has been installing it in \AppData\Local\Temp instead of \Program Files. How does one fix that?

StPendl · September 03, 2021, 11:52:35 AM

Remove any instance of Teamviewer, reboot the system to get everything cleared and install Teamviewer through PMPC.