Author Topic: Plantronics / Poly Hub fails to update with error 0x80070643  (Read 158 times)

Offline MadsB

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Plantronics / Poly Hub fails to update with error 0x80070643
« on: February 16, 2021, 02:38:04 PM »
We have 19K clients that are running MEMCM CB 2006.

The clients has no problem applying updates for Acrobat Reader DC, Notepad++ and a number of others 3rd party product updates so the client and site setup appear to be working correctly.

PmPC has been a big timesaver patching a lot of apps, but for some reason the updates for the Plantronics / Poly Hub refuses to install, returning error 0x80070643 in the SW center.

I have read somewhere that it might be a problem if the app was installed with the .msi installer and the patch were using the .exe update, but I have tried to install both and the result is the same.

WUAHandler.log list "Installation job encountered some failures. Job Result = 0x80240022." and WindowsUpdate.log lists "Handler         Command line install completed. Return code = 0x00000652, Result = Failed, Reboot required = false"

This has been a problem for at least 3 or 4 updates of Plantronics hub, so something weird is going on.

I have found several suggestions of just wiping the content of C:\Windows\SoftwareDistribution, but before trying that, I would like to hear if someone has a less heavy-handed solution to this?

Any feedback would be appreciated.

Thank you.

Offline Andrew Jimenez

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Re: Plantronics / Poly Hub fails to update with error 0x80070643
« Reply #1 on: February 16, 2021, 04:11:07 PM »
Hi, Can you please open a support case for this here: https://patchmypc.com/technical-support

If you also have the application specific install logs, would you be able to provide those in the support request as well?

Offline MadsB

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Re: Plantronics / Poly Hub fails to update with error 0x80070643
« Reply #2 on: February 17, 2021, 02:06:31 AM »
Thank you, will do.

Offline MadsB

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Re: Plantronics / Poly Hub fails to update with error 0x80070643
« Reply #3 on: February 18, 2021, 03:31:17 AM »
Figured it out collecting the requested log files.

In PatchMyPC-ScriptRunner.log the PLTHub.exe process was found and then the installation is aborted...

So, no need to create a support ticket.

Now is there any elegant way to warn the user before killing the process?

I will become very unpopular with the users if I simply kill the process when they are in an online meeting, but if that is the only option, then so be it.

Maybe this is an idea for a future feature request? To display a nag screen before killing the app process?

Offline Andrew Jimenez

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Re: Plantronics / Poly Hub fails to update with error 0x80070643
« Reply #4 on: February 18, 2021, 01:14:20 PM »
We are currently working on a notification feature for just this scenario. More info here: https://ideas.patchmypc.com/ideas/PATCHMYPC-I-438

Offline MadsB

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Re: Plantronics / Poly Hub fails to update with error 0x80070643
« Reply #5 on: February 20, 2021, 03:37:32 AM »
Thank you! That would be brilliant.