Author Topic: Mozilla Firefox install issue  (Read 214 times)

Offline jaschan

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Mozilla Firefox install issue
« on: September 10, 2020, 01:23:20 PM »
Just had reports of an issue with Firefox not updating/installing, looks like the installer name changed or is getting changed after download and is causing issues with the script installer (see attachment)


Offline Andrew Jimenez

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Re: Mozilla Firefox install issue
« Reply #1 on: September 10, 2020, 03:16:47 PM »
Hello,

What version of Patch My PC are you using? You can find this in the "About" tab of the Patch My PC Publisher. This was a known issue in a previous release but has been fixed for some time, so I want to rule that bug out. Thanks!

Offline jaschan

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Re: Mozilla Firefox install issue
« Reply #2 on: September 10, 2020, 03:26:56 PM »
Hi Andrew, we are running 1.8.8.

Thanks

Offline Andrew Jimenez

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Re: Mozilla Firefox install issue
« Reply #3 on: September 10, 2020, 03:45:21 PM »
Do you happen to have the delay option set in the Publisher under ConfigMgr Apps -> Options?

Offline jaschan

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Re: Mozilla Firefox install issue
« Reply #4 on: September 10, 2020, 04:44:38 PM »
Yes it is set, we delay 3 days.

Offline Andrew Jimenez

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Re: Mozilla Firefox install issue
« Reply #5 on: September 10, 2020, 04:53:29 PM »
Interesting, let's move this to a support case, I think I'm going to need logs here.

Please open a case at: https://patchmypc.com/technical-support

If you could zip and attach the logs specified here, that would help a ton: https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#publishing-service-app-logs
Thanks!

Offline jaschan

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Re: Mozilla Firefox install issue
« Reply #6 on: September 11, 2020, 11:46:02 AM »
Done- thanks Andrew.

Offline Andrew Jimenez

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Re: Mozilla Firefox install issue
« Reply #7 on: September 11, 2020, 11:58:24 AM »
Thanks! This actually helped us identify a bug! Should be fixed in the next release!