An error occurred while publishing an update to WSUS: Failed to sign package

[trunk70]

Hello,

PatchMyPC is unable to sign the updates when publishing to WSUS. I have just suscribe to the trial catalog to try PatchMyPc in my enterprise. Here is the log file :

Starting download for: https://patchmypc.com/trial-catalog-download   Downloader   23/01/2019 14:56:47   6 (0x0006)
Finished downloading file. Average Speed : 38.14 KB/s (30 KB)   Downloader   23/01/2019 14:56:47   6 (0x0006)
Checking if catalog file is signed by Patch My PC   Security   23/01/2019 14:56:47   6 (0x0006)
Catalog file is signed by Patch My PC   Worker   23/01/2019 14:56:47   6 (0x0006)
Number of updates found in catalog is: 17   Worker   23/01/2019 14:56:48   6 (0x0006)
The number of active updates meeting product criteria is:  1   Worker   23/01/2019 14:56:48   6 (0x0006)
The number of expired updates meeting product criteria is:  1   Worker   23/01/2019 14:56:48   6 (0x0006)
Total number of updates meeting product criteria is:  2   Worker   23/01/2019 14:56:48   6 (0x0006)
Starting download for: https://dl.google.com/chrome/install/GoogleChromeStandaloneEnterprise64.msi   Downloader   23/01/2019 14:56:48   6 (0x0006)
Finished downloading file. Average Speed : 7.6 MB/s (54 MB)   Downloader   23/01/2019 14:56:55   6 (0x0006)
Successfully downloaded the update   Worker   23/01/2019 14:56:55   6 (0x0006)
Digest of downloaded update 5qL9tJPGh4v841LseQXgRCFLs2I= matches the digest from the catalog 5qL9tJPGh4v841LseQXgRCFLs2I=   Worker   23/01/2019 14:56:55   6 (0x0006)
Calling WSUS API to publish an update to WSUS this can take a few minutes for large updates   Worker   23/01/2019 14:56:55   6 (0x0006)
An error occurred while publishing an update to WSUS: Failed to sign package; error was: 2147954407   Worker   23/01/2019 14:57:30   6 (0x0006)
*** Report :       
A total of 0 update(s) were published, 0 update(s) were revised and 0 update(s) expired   
*** Failed :    
Google Chrome 71.0.3578.98 (x64) has failed to be published with full content : PublicationFailed   
*** End of report   Worker   23/01/2019 14:57:30   6 (0x0006)
Next run date is: 23/01/2019 19:00:00   Worker   23/01/2019 14:57:30   6 (0x0006)

I use a proxy and it's correctly configured. And the certificate is validated by PatchMyPC sofftware. I dont know why this happened.

I have no problem with scup or third party management in SCCM.

Any idea?

Thanks for your help.

[Justin Chalfant (Patch My PC)]

The error seems to be a DNS issue 2147954407 = The server name or address could not be resolved

Curious can you ping timestamp.digicert.com ?

[trunk70]

The error seems to be a DNS issue 2147954407 = The server name or address could not be resolved

Curious can you ping timestamp.digicert.com ?

Hello,

Thanks for your reply, no i cannot ping timestamp.digicert.com.

But if y try in the web browser it seems to be ok?

I don't understand what's happening...

[Justin Chalfant (Patch My PC)]

Can you email us at support@<ourdomainname> so we can setup a call?

[Justin Chalfant (Patch My PC)]

Here's the resolution.

[trunk70]

New error with other credentials :

Failed to sign package; error was: 2147954407. This error appears to be a known error. Please see our KB article https://patchmypc.com/publishing-error-2147954402-2147954429-2147954407 for the resolution.

But the link is broken?

[Justin Chalfant (Patch My PC)]

It seems to work for me here's the direct link https://patchmypc.com/forum/index.php?topic=2673.msg6979

[trunk70]

It seems to work for me here's the direct link https://patchmypc.com/forum/index.php?topic=2673.msg6979

Thank you very much. It seems to work now!