Adobe Acrobat Reader DC Continuous (x64) - Install Failing

[CODRyan]

I'm not finding anything in the forums indicating anyone else is having this issue, but we are not able to get the Adobe Acrobat Reader DC Continuous (x64) package to install successfully.  It is failing on every machine during OSD, via Software Updates, and even if the package is copied to ccmcache and ran manually (OSD and Software Updates are in ConfigMgr).  If I inspect the ScriptRunner log to get the syntax for running the installer, I can run that via command prompt and the software installs with no issue.  Any help in resolving this would be appreciated!


The exit code referenced in the ScriptRunner log is 150201.  I will work on getting a copy of the full log generated by the Adobe Acrobat installer - it is not present on the machines that fail during OSD task sequence.

[CODRyan]

Here is the pertinent portion of the *-AcroRdrDCx642400520320_en_US.exe.log file:

MSI (s) (F0:58) [12:19:34:016]: Patch we're running from ==> C:\WINDOWS\Installer\23062a06.msp
MSI (s) (F0:58) [12:19:34:016]: Note: 1: 2203 2: C:\WINDOWS\Installer\23062a06.msp 3: -2147286960
DEBUG: Error 2203:  Database: C:\WINDOWS\Installer\23062a06.msp. Cannot open database file. System error -2147286960
1: 2203 2: C:\WINDOWS\Installer\23062a06.msp 3: -2147286960
MSI (s) (F0:58) [12:19:34:016]: Note: 1: 1708
MSI (s) (F0:58) [12:19:34:016]: Product: Adobe Acrobat DC (64-bit) -- Installation failed.
MSI (s) (F0:58) [12:19:34:016]: Windows Installer installed the product. Product Name: Adobe Acrobat DC (64-bit). Product Version: 21.001.20135. Product Language: 1033. Manufacturer: Adobe. Installation success or error status: 1636.
MSI (s) (F0:58) [12:19:34:016]: Attempting to delete file C:\WINDOWS\Installer\23062a06.msp
MSI (s) (F0:58) [12:19:34:016]: MainEngineThread is returning 1636
MSI (s) (F0:9C) [12:19:34:016]: No System Restore sequence number for this installation.
This update package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer update package.
C:\Program Files\Common Files\Adobe\Acrobat\Setup\{AC76BA86-1033-1033-7760-BC15014EA700}\AcroRdrDCx64Upd2400520320.msp
MSI (s) (F0:9C) [12:19:34:016]: User policy value 'DisableRollback' is 0
MSI (s) (F0:9C) [12:19:34:016]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:9C) [12:19:34:016]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F0:9C) [12:19:34:016]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:9C) [12:19:34:016]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:9C) [12:19:34:016]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (10:C0) [12:19:34:032]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (10:C0) [12:19:34:032]: MainEngineThread is returning 1636

[Andrew Jimenez (Patch My PC)]

Hello, this is a known issue on our known issues page: https://patchmypc.com/known-issues-and-considerations-when-using-patch-my-pc, we are working on a Publisher fix for this, but for now, you can resolve this issue by enabling the "Run installation and uninstall program as 32-bit processes on 64-bit clients." option on the deployment type.

[CODRyan]

Thanks, Andrew - I searched the forums for this issue but I was not aware of this known issues page.  I'll be sure to look there in the future!