WebEx Teams 3.0.15015.0 -> 3.0.15036.0 (Error 1638: Program already installed)

[tjacobs42]

I cannot perform the upgrade of WebEx Teams. Error is reported as 1638 (probably "Another version of this program is already installed").

"PatchMyPC-ScriptRunner.log" reports:

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Starting ScriptRunner (V1.6.5.0) with 4 argument(s) ScriptRunner 04.03.2020 13:33:21 1 (0x0001)
Current culture info name is: de-DE ScriptRunner 04.03.2020 13:33:21 1 (0x0001)
System path is C:\WINDOWS\System32 ScriptRunner 04.03.2020 13:33:21 1 (0x0001)
Argument #1 is: /MainFile=WebexTeams.msi Arguments 04.03.2020 13:33:21 1 (0x0001)
Inspects argument: mainfile=webexteams.msi Arguments 04.03.2020 13:33:21 1 (0x0001)
MainFile is: WebexTeams.msi Arguments 04.03.2020 13:33:21 1 (0x0001)
Argument #2 is: /MainArg=Allusers=1 REBOOT=ReallySuppress Arguments 04.03.2020 13:33:21 1 (0x0001)
Inspects argument: mainarg=allusers=1 reboot=reallysuppress Arguments 04.03.2020 13:33:21 1 (0x0001)
MainArg is: Allusers=1 REBOOT=ReallySuppress Arguments 04.03.2020 13:33:21 1 (0x0001)
Argument #3 is: /ShortcutFileName=Webex Teams Arguments 04.03.2020 13:33:21 1 (0x0001)
Inspects argument: shortcutfilename=webex teams Arguments 04.03.2020 13:33:21 1 (0x0001)
ShortcutFileName is: Webex Teams Arguments 04.03.2020 13:33:21 1 (0x0001)
Argument #4 is: /registry=Update|SOFTWARE\Cisco Spark Native|AutoUpgradeEnabled|False|DWORD|0 Arguments 04.03.2020 13:33:21 1 (0x0001)
Inspects argument: registry=update|software\cisco spark native|autoupgradeenabled|false|dword|0 Arguments 04.03.2020 13:33:21 1 (0x0001)
Added Registry Action: Update, SOFTWARE\Cisco Spark Native, AutoUpgradeEnabled, False, DWORD, 0 Arguments 04.03.2020 13:33:21 1 (0x0001)
No need to abort due to the running processes ScriptRunner 04.03.2020 13:33:21 1 (0x0001)
Running update file: WebexTeams.msi  with argument: Allusers=1 REBOOT=ReallySuppress ScriptRunner 04.03.2020 13:33:21 1 (0x0001)
Update file has run, exit code is: 1638 ScriptRunner 04.03.2020 13:33:23 1 (0x0001)
Searching for shortcuts in public profile desktop ScriptRunner 04.03.2020 13:33:25 1 (0x0001)
3 shortcuts in public profile desktop ScriptRunner 04.03.2020 13:33:25 1 (0x0001)
Deleting shortcut: C:\Users\Public\Desktop\Webex Teams.lnk ScriptRunner 04.03.2020 13:33:25 1 (0x0001)
1 shortcut has been deleted in public profile desktop ScriptRunner 04.03.2020 13:33:25 1 (0x0001)
Updating registry value in HKLM: SOFTWARE\Cisco Spark Native, AutoUpgradeEnabled, False, DWORD, 0 RegistryAction 04.03.2020 13:33:25 1 (0x0001)
Registry value AutoUpgradeEnabled successfully updated RegistryAction 04.03.2020 13:33:25 1 (0x0001)
End of Script Runner. Exit code is: 1638 ScriptRunner 04.03.2020 13:33:25 1 (0x0001)


Same occurs when trying to install the newly created application, and also the deinstallation-command of the created application needs to be modified:

created for 3.0.15015.0:

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msiexec.exe /x {E2291469-AF65-429B-90E1-0386FB8B4E57} /q
created for 3.0.15036.0:

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msiexec.exe /x {271E16ED-9636-468E-8A53-C2B3E9E91ED2} /q
should be (for both versions identically):

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msiexec.exe /x {611AD18D-000D-4ABB-84FD-CC503FDE8EC6} /q

BR,
Torsten.

[Justin Chalfant (Patch My PC)]

Could you send the following logs from the client using our technical support form?

https://patchmypc.com/collecting-log-files-for-patch-my-pc-support#application-troubleshooting-client-logs

[tjacobs42]

Just sent logfiles using the support form.

Strange is that even the update of this application (WSUS functionality) stopps with same error.