Cisco AnyConnect update issue

[Iraklis]

Hi everyone,

We encounter the issue where Cisco Secure Client AnyConnect VPN does not update from the version 4.x to version 5.x on many clients which leads to vulnerability reports.

Is it normal a behaviour or a known problem and what can we do about it?

Thank you in advance.

[Hugo Marinho (Patch My PC)]

Hi there Iraklis,

There is no known issue on this, most likely it's something specific to your enviroment.
Please open a support case with us so we can follow-up directly with you.
https://patchmypc.com/technical-support

Thank you for your time.

[Iraklis]

Hello Hugo,

Thank you for the reply.

Apparently this is a normal bahavior then. However, before we start the process of analyzing logs, is there a suggestion on how to overcome this situation? Meaning, what is the best practice to force the new version of a licensed product like "Cisco Secure Client AnyConnect VPN"?