Recast Console Extension - Prompting for Reboot

[gsterling]

Hi,

After the Recast Console Extension update installs SCCM keeps asking for a reboot. Offhand I don't think it requires one. Is there a way to verify if this is needed and fix it if it isn't? Is this based on the return code of the install? Thanks.

[Ben Whitmore (Patch My PC)]

Hi there,

Without checking in the lab, the reason ConfigMgr prompts a restart will be because the application installer returns a soft reboot require return code - almost definitely 3010.

If you create a ticket at https://patchmypc.com/technical-support we can look into the client side logs to help you understand if this was the case. We would need the following logs please:-

%WinDir%\CCM\Logs\AppDiscovery*.log
%WinDir%\CCM\Logs\AppEnforce*.log
%WinDir%\CCM\Logs\AppIntentEval*.log
%WinDir%\CCM\Logs\CAS*.log
%WinDir%\CCM\Logs\CIAgent.*log
%WinDir%\CCM\Logs\DataTransferService*.log
%WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
%WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
This may be found in the %temp% of the user who clicked 'Install' in Software Center if it was an 'Available' deployment.