Recent posts

#71

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Java JRE Pre Uninstall Scr...

Last post by stevo - August 20, 2024, 02:23:20 PM

Ive had this issue since 401 I think PmPC aside, now moving to 421 and still same issue. i think its cos some people have a java exe open, perhaps javaw.exe or the like. one user I tested with was using Edge with java running, can't remember exactly but when I got them to totally close out the upgrade managed to uninstall 401 and upgrade to 411.

hope someone sorts this out soon, it usually stays in that error state until the yser has totally closed out of java which could be weeks.

Im using PSADT, If I could find out which exe is causing this then I could propmt user to close it.

CustomAction isSameFamilyinstalledAndLocked returned actual error code 1603

#72

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Chrome Versions

Last post by DMH - August 20, 2024, 07:22:32 AM

Thanks so much for the clarification!!! I love PMPC, I hope to expand the use of it in my company.

#73

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Update Zotero 7

Last post by AyoubAnouar - August 20, 2024, 02:58:21 AM

Thank you for your quick response

#74

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Advanced Insights - Threat...

Last post by Raunak Desai (Patch My PC) - August 19, 2024, 09:36:51 PM

Perfecto !

Regards,
Raunak

#75

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Chrome Versions

Last post by Andrew Jimenez (Patch My PC) - August 19, 2024, 01:51:24 PM

Chrome EXE is the EXE installer, Chrome (x64) is the MSI installer.

If you the data you are looking at is in the database scan tool, the two installers look nearly identical, which is why the EXE may be detected in that tool even if the MSI is installed.

#76

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Chrome Versions

Last post by DMH - August 19, 2024, 01:41:23 PM

Easy question. Can someone tell me the difference between Google Chrome (x64) and Google Chrome (EXE-x64)?

If I add all of my Chrome x64 and x86 installs. It practically equals the total number I have for Google Chrome (EXE-x64). And if the answer is Google Chrome (EXE-x64) covers all, should I just use that instead of the 2 others as I have been doing?

Thanks in Advance

#77

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Update Zotero 7

Last post by Michael (Patch My PC) - August 19, 2024, 09:39:49 AM

Hi AyoubAnouar,

Since this is a new Major release from Zotero, version 7 will get added as a new 'Product' within the PatchMyPC Catalog. This new version had a lot of changes and needed a bit longer to get into the catalog.

Plan is to have it available some time this week!

#78

Support and General Questions (Enterprises Using ConfigMgr and Intune) / Re: Advanced Insights - Threat...

Last post by Rmarti - August 19, 2024, 09:23:00 AM

Thank you for the reply!
I must've missed that piece in the KB.
This is probably our issue. Let me reach out to our security team to address, and if issues persist, we'll open a support case as you've recommended.

Thanks!

#79

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Update Zotero 7

Last post by AyoubAnouar - August 19, 2024, 09:16:53 AM

Hello everyone, we need the new version of the Zotero software. Thank You

#80

Report Update/App Install Issues (Enterprises Using ConfigMgr and Intune) / Re: Chrome 0x87D300C9

Last post by Justin Chalfant (Patch My PC) - August 19, 2024, 07:38:41 AM

Hello, sorry you are having an issue here. For Chrome here, are you deploying this out as an application or update? What versions are on the client side, are the user based installs? From the logs provided I found the following

I have reviewed the logs provided.

[StatusService] Downloading app (id = a521f4d8-6392-4b64-adf2-41521bdb486a, name Google Chrome 127.0.6533.120 (x64)) via DO, bytes 112151680/112151680 for user fbec639c-7c12-481c-bf4b-df159ce290fc    8/19/2024 2:08:24 PM    7 (0x0007)

[Win32App] Failed to parse downloadStartTimeUTC with    8/19/2024 2:08:08 PM    7 (0x0007)

[Win32App] Installation is timeout, collecting result    8/19/2024 2:38:32 PM    7 (0x0007)
Failed to save process info for app a521f4d8-6392-4b64-adf2-41521bdb486a because of invalid user id    8/19/2024 2:38:32 PM    7 (0x0007)
[Win32App] Process 3808 timeout    8/19/2024 2:38:32 PM    7 (0x0007)

Failing to parse, I would suggest you open a case with support as additional logs are needed. Please open case at https://patchmypc.com/technical-support

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.