Messages

Hey mguenth83,

Thank you for reaching out to support with your query.

We have not come across any similar case related to this.
 
Can you please confirm if this is happening randomly on the machines ?
What happens when you deploy the app after the device is enrolled through autopilot. Do you experience the same issue ?

hen troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
 

If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Can you also run the following script and send me the outputted csv file? This will show us the full list of installed software from the registry. https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1


Regards,
Raunak

Hey,

Thank you for reaching out to support.

Yes, this is the reason. VLC have not yet released an update for the .msi installer and they have only offered an update for the .exe installer.

Their approach to feedback about releasing an .msi 3.0.21 seems as like customers might be better off deploying an uninstall for the .msi variant, and installing the .exe variant instead:

3.0.21 x64 msi release - The VideoLAN Forums
MSI Release of 3.0.21 - The VideoLAN Forums
VLC 3.0.21 Windows MSI installer missing from release (#28677) · Issues · VideoLAN / VLC · GitLab

Regards,
Raunak

Hey Deep,

Thank you for reaching out to support and appologies for the delayed response.

This would need a bit if a detailed troubleshooting. Can you please raise a support case with us:  https://patchmypc.com/technical-support

From one of the affected client machine, please do attach the logs with the support case :

When troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AppWorkload*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
 

If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

+++++++++++++

Also,

Ensure that the script has the necessary permissions to be executed by the deployment tool or by the system context. Since it works manually from an admin command prompt, it may not have the same permissions when run during the installation.

The error might stem from the execution context. Try running the BAT file under the same context that Intune or the deployment process uses. For example, it may need to be run under the SYSTEM account.

Regards,
Raunak

Hey  gnussbaum,

Thank you for reaching out to support and apologies for the delayed response.

The error is related to the firewall.

Can you please confirm if the firewall rules are set and the whitelisting is done for the specific product host to get the binary downloaded from:

https://patchmypc.com/list-of-domains-used-for-downloads-in-patch-my-pc-update-catalog

Regards,
Raunak

Hey Rob !

Thank you for reaching out to us.

I'll reach out to the catalog team and will share an update with you on this.

Regards,
Raunak

Hey Shaun,

Thank you for reaching out to us with your query.

Zoom has renamed "Zoom Meetings" to "Zoom Workplace". That will detect the older versions of Zoom Meetings and will update them going forward.

Regards,
Raunak

Perfecto !

Regards,
Raunak

Hey Jaltic,

Thank you for reaching out.

There will not be any issue. PMPC publisher will created the update packages and will get it installed on the machine that needs it.

So, we are good. For the safer side, I would suggest you to test it on a test collection/ group first. Once you are confident deploy it to your other production fleet.

Regards,
Raunak

Hey Rmatri,

Thank you for reaching out.

I would suggest you to please raise a support case with us as this would require more detailed troubleshooting.

Just to ensure, did you whitelist the recommended addresses?

To build the Threat Analytics dashboard we import some data from external APIs. Please check with your network team and ensure these addresses are not blocked.

https://docs.patchmypc.com/installation-guides/advanced-insights-and-patch-insights/requirements/network-requirements

Regards,
Raunak

Hey Gregor,

Thank you for the update.

Regards,
Raunak

Hey Gregor,

Thank you for reaching out to support with your query.

The Vendor removed the download URL and replaced it with another one with a new hash!

I would suggest you delete the older package and use the latest published one.

Regards,
Raunak

Hey Huntrashmi,

Thank you for reaching out.

For the options, you can select WSUS standalone and in the comment tab or additional questions: Just mention I need to view both WSUS and Intune Demo. Taht will help you to prepare better.

PMPC publisher integrates with Intune, WSUS, SCCM, and as per your requirement, you can easily manage both the WSUS and Intune with the same license and within the same interface of the publisher.

Please feel free to schedule a demo with us and we will walk you through it : https://patchmypc.com/schedule-live-demo

Regards,
Raunak

Hey Phe !

I am not received any logs so far to check.

Can you please raise a support case with us, as it is easier to track and share insights. https://patchmypc.com/technical-support

Regards,
Raunak

Hey Phe,

Thank you for reaching out.

Can you please help me with the details requested:

1. Have you deployed an Intune app package or an update package ?
2. Are there any recent changes made to the package?

Can you please share the below set of logs from one of the affected client machines :

hen troubleshooting Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor*.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension*.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
If there are any rolled over logs, please include those, too.

Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

Can you also run the following script and send me the outputted csv file? This will show us the full list of installed software from the registry.

https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

Regards,
Raunak

Hey,

Thank you for reaching out to us.

This would require a little more digging. So I would request you to please raise a support case with us, and attach the below logs:

%temp%\AdvInsights.log
%ProgramData%\AdvancedInsights\Logs\API\*.log
Application Windows Event Log
Can be filtered on ".NET Runtime" source